Smartcat
Overview
Solutions Engineers are the trusted advisors of the customer.
By identifying areas of applicability, defining value by adoption, and helping leadership see business outcomes by expansion, Solutions Engineers are responsible for making a compelling case for product growth within the customer organization. You will partner with our Customer AI Engineers (CAE) and Strategic Account Executives (SAE) on complex and technical engagements to grow enterprise accounts. The Solutions Engineering team serves as the technical leader throughout the pre-sales and post-sales customer success journey. The team possesses a deep understanding of the product and its connection to the customer’s aspirations through occasional PoVs. Your mission is to understand our clients\' requirements and technical challenges, and to design and implement solutions that leverage the full potential of our platform to enable them to achieve their localization goals. The SE team bridges Product & Engineering with customer-facing teams, ensuring the product stays ahead of competition and aligned with market trends. What you will be doing and how you will contribute is described in the responsibilities and qualifications sections below. Responsibilities
Leading Technical Discovery — Partner with Account Executives to uncover customer goals, workflows, and pain points. Conduct deep-dive discovery sessions to identify opportunities for Smartcat to deliver measurable value and align with business goals. Collaborating with Account Executives and Customer AI Engineers — Act as the technical counterpart during the sales cycle, aligning business outcomes with technical feasibility. Support CAEs in ensuring seamless transitions from presales to deployment, setting customers up for long-term adoption and satisfaction. Owning the Presales process — Lead product demonstrations, proofs-of-concept, and solution presentations for prospective clients. Deliver tailored demos that address specific customer pain points and ROI goals to achieve the Technical Win. Solutioning and Requirements Gathering — Translate business needs into clear technical architectures and workflow maps. Define solution scope, integration requirements, and success criteria to ensure smooth implementation and customer alignment. Security Questionnaires and RFP Responses — Collaborate with Legal, Security, and Product teams to complete due diligence, including RFPs, RFIs, and security questionnaires. Communicate Smartcat’s security posture to enterprise prospects. CRM Management — Maintain accurate records of all technical presales activities within CRM systems, ensuring visibility into deal stages and follow-up. Representing Smartcat at Customer and Industry Events — Serve as a Smartcat technical expert at conferences, webinars, and on-site visits. Present platform capabilities, lead live demonstrations, and share success stories to showcase Smartcat’s innovation in AI-driven content workflows. Bug Triaging and Platform Improvement Requests — Act as the technical bridge between customers and the Product team. Collect feedback, identify product gaps, and advocate for enhancements to improve customer experience. Technical Documentation — Create, organize, and maintain detailed technical documentation to ensure clarity, consistency, and scalability across Smartcat. Develop Deep Platform Expertise — Become a subject-matter expert on the Smartcat platform. Master its core value proposition, integrations, AI capabilities, and end-to-end workflows. Advise customers on best practices, innovative use cases, and optimal solution design. Qualifications
BS/MS in engineering, analytics, or related discipline, with 5-10 years of experience in analytical sales or customer-facing technical roles such as Solutions Engineering or similar. Proven ability to understand, design, and troubleshoot complex implementations; familiarity with RESTful APIs (JSON), data migration, and configuring complex software integrations. Strong interest or working knowledge of AI technologies, including LLMs, prompt engineering, and agents/skills. Extensive experience in technical presales, ideally in AI SaaS or enterprise environments, with background in enterprise sales and change management. Excellent communication and presentation skills, capable of explaining complex AI concepts to technical and business stakeholders, including C-level audiences. Hands-on experience with enterprise CMS, PIM or ERP solutions (e.g., AEM, Drupal, Sitecore). Track record of building and maintaining strong client relationships, providing post-sale support, and driving long-term adoption and satisfaction. Entrepreneurial spirit, curiosity, critical thinking, problem-solving, and collaborative attitude. Willingness to travel up to 25% to support client engagements and sales activities. Why join Smartcat
Fully remote team: Global team of 200+ across 30+ countries; fully remote since 2020 with distributed locations. Innovating a $100B industry: AI-powered SaaS for multilingual content, delivering high-quality results efficiently. High-impact role enabling innovation and inclusion: Contribute to transforming the language industry and improving global knowledge work. Opportunity to scale: Join a fast-growing journey toward higher ARR and valuation with a strong product-market fit. Smartcat culture: Commitment to diversity, inclusion, respect, and direct communication; welcoming environment for authentic contributions.
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Solutions Engineers are the trusted advisors of the customer.
By identifying areas of applicability, defining value by adoption, and helping leadership see business outcomes by expansion, Solutions Engineers are responsible for making a compelling case for product growth within the customer organization. You will partner with our Customer AI Engineers (CAE) and Strategic Account Executives (SAE) on complex and technical engagements to grow enterprise accounts. The Solutions Engineering team serves as the technical leader throughout the pre-sales and post-sales customer success journey. The team possesses a deep understanding of the product and its connection to the customer’s aspirations through occasional PoVs. Your mission is to understand our clients\' requirements and technical challenges, and to design and implement solutions that leverage the full potential of our platform to enable them to achieve their localization goals. The SE team bridges Product & Engineering with customer-facing teams, ensuring the product stays ahead of competition and aligned with market trends. What you will be doing and how you will contribute is described in the responsibilities and qualifications sections below. Responsibilities
Leading Technical Discovery — Partner with Account Executives to uncover customer goals, workflows, and pain points. Conduct deep-dive discovery sessions to identify opportunities for Smartcat to deliver measurable value and align with business goals. Collaborating with Account Executives and Customer AI Engineers — Act as the technical counterpart during the sales cycle, aligning business outcomes with technical feasibility. Support CAEs in ensuring seamless transitions from presales to deployment, setting customers up for long-term adoption and satisfaction. Owning the Presales process — Lead product demonstrations, proofs-of-concept, and solution presentations for prospective clients. Deliver tailored demos that address specific customer pain points and ROI goals to achieve the Technical Win. Solutioning and Requirements Gathering — Translate business needs into clear technical architectures and workflow maps. Define solution scope, integration requirements, and success criteria to ensure smooth implementation and customer alignment. Security Questionnaires and RFP Responses — Collaborate with Legal, Security, and Product teams to complete due diligence, including RFPs, RFIs, and security questionnaires. Communicate Smartcat’s security posture to enterprise prospects. CRM Management — Maintain accurate records of all technical presales activities within CRM systems, ensuring visibility into deal stages and follow-up. Representing Smartcat at Customer and Industry Events — Serve as a Smartcat technical expert at conferences, webinars, and on-site visits. Present platform capabilities, lead live demonstrations, and share success stories to showcase Smartcat’s innovation in AI-driven content workflows. Bug Triaging and Platform Improvement Requests — Act as the technical bridge between customers and the Product team. Collect feedback, identify product gaps, and advocate for enhancements to improve customer experience. Technical Documentation — Create, organize, and maintain detailed technical documentation to ensure clarity, consistency, and scalability across Smartcat. Develop Deep Platform Expertise — Become a subject-matter expert on the Smartcat platform. Master its core value proposition, integrations, AI capabilities, and end-to-end workflows. Advise customers on best practices, innovative use cases, and optimal solution design. Qualifications
BS/MS in engineering, analytics, or related discipline, with 5-10 years of experience in analytical sales or customer-facing technical roles such as Solutions Engineering or similar. Proven ability to understand, design, and troubleshoot complex implementations; familiarity with RESTful APIs (JSON), data migration, and configuring complex software integrations. Strong interest or working knowledge of AI technologies, including LLMs, prompt engineering, and agents/skills. Extensive experience in technical presales, ideally in AI SaaS or enterprise environments, with background in enterprise sales and change management. Excellent communication and presentation skills, capable of explaining complex AI concepts to technical and business stakeholders, including C-level audiences. Hands-on experience with enterprise CMS, PIM or ERP solutions (e.g., AEM, Drupal, Sitecore). Track record of building and maintaining strong client relationships, providing post-sale support, and driving long-term adoption and satisfaction. Entrepreneurial spirit, curiosity, critical thinking, problem-solving, and collaborative attitude. Willingness to travel up to 25% to support client engagements and sales activities. Why join Smartcat
Fully remote team: Global team of 200+ across 30+ countries; fully remote since 2020 with distributed locations. Innovating a $100B industry: AI-powered SaaS for multilingual content, delivering high-quality results efficiently. High-impact role enabling innovation and inclusion: Contribute to transforming the language industry and improving global knowledge work. Opportunity to scale: Join a fast-growing journey toward higher ARR and valuation with a strong product-market fit. Smartcat culture: Commitment to diversity, inclusion, respect, and direct communication; welcoming environment for authentic contributions.
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