Adelaide Fringe
› Customer Experience Assistant (Box Office)
Adelaide Fringe, Friendly, Maryland, United States
Applications close:
2025-11-21 (Midnight Adelaide time) POSITION:
Customer Experience Assistant (Fringe HQ) LOCATION:
Fringe Corner Box Office and Various Adelaide Fringe Locations REPORTS TO:
Customer Experience Coordinators EMPLOYMENT:
Casual START DATE:
16 February 2026 PAY RATE:
LPA Production & Support Staff Level 2, $32.87 p/h KEY RESPONSIBILITIES
Provide professional and welcoming in-person customer service at Adelaide Fringe Box Office locations Assist patrons with ticket purchases and general enquiries Maintain up to date knowledge of the Adelaide Fringe program, venues, show changes and promotions Support access-related customer enquiries and ensure audiences receive inclusive service Respond calmly and professionally to customer concerns or complaints Box Office Operations
Operate Red61 ticketing system to manage sales and transactions Monitor and restock printed materials, ticket wallets, merchandise and other box office supplies Assist with merchandise sales and stocktake when required Report any system or equipment issues promptly Maintain a clean, organised and safe box office environment Support venue staff and volunteers in delivering a seamless patron experience Policy & Compliance
Adhere to Adelaide Fringe’s refund and exchange policies, voucher redemption procedures, and accessibility guidelines Follow Adelaide Fringe safety procedures, including WHS and LPA/PCI compliance Observe customer privacy and data protection protocols Undertake other tasks as directed by your Supervisor or the Customer Experience leadership team ESSENTIAL / DESIRABLE CRITERIA
Education & Experience Experience in customer service, retail, hospitality or events Familiarity with sales transactions and basic troubleshooting Desirable: Experience using a ticketing system such as Red61 Desirable: Experience in arts festivals or public events Desirable: First Aid and/or CPR certification Soft Skills & Personal Attributes
Friendly, calm and confident in high-pressure situations Strong communication and problem-solving skills Reliable, punctual and team-oriented Takes initiative and maintains a positive attitude Please note, in order to be successful in applying for this role you must be available for the specified training date. No alternative will be available. Training Day: Monday 16th February How to apply
Please ensure you upload a resume and a cover letter outlining your experience and in response to the selectioncriteria. View the full position description via the link below. We strongly encourage applications from First Nations Peoples and welcome applications from those from marginalisedgroups. Due to the high volume of applications received we will only contact successful candidates.
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2025-11-21 (Midnight Adelaide time) POSITION:
Customer Experience Assistant (Fringe HQ) LOCATION:
Fringe Corner Box Office and Various Adelaide Fringe Locations REPORTS TO:
Customer Experience Coordinators EMPLOYMENT:
Casual START DATE:
16 February 2026 PAY RATE:
LPA Production & Support Staff Level 2, $32.87 p/h KEY RESPONSIBILITIES
Provide professional and welcoming in-person customer service at Adelaide Fringe Box Office locations Assist patrons with ticket purchases and general enquiries Maintain up to date knowledge of the Adelaide Fringe program, venues, show changes and promotions Support access-related customer enquiries and ensure audiences receive inclusive service Respond calmly and professionally to customer concerns or complaints Box Office Operations
Operate Red61 ticketing system to manage sales and transactions Monitor and restock printed materials, ticket wallets, merchandise and other box office supplies Assist with merchandise sales and stocktake when required Report any system or equipment issues promptly Maintain a clean, organised and safe box office environment Support venue staff and volunteers in delivering a seamless patron experience Policy & Compliance
Adhere to Adelaide Fringe’s refund and exchange policies, voucher redemption procedures, and accessibility guidelines Follow Adelaide Fringe safety procedures, including WHS and LPA/PCI compliance Observe customer privacy and data protection protocols Undertake other tasks as directed by your Supervisor or the Customer Experience leadership team ESSENTIAL / DESIRABLE CRITERIA
Education & Experience Experience in customer service, retail, hospitality or events Familiarity with sales transactions and basic troubleshooting Desirable: Experience using a ticketing system such as Red61 Desirable: Experience in arts festivals or public events Desirable: First Aid and/or CPR certification Soft Skills & Personal Attributes
Friendly, calm and confident in high-pressure situations Strong communication and problem-solving skills Reliable, punctual and team-oriented Takes initiative and maintains a positive attitude Please note, in order to be successful in applying for this role you must be available for the specified training date. No alternative will be available. Training Day: Monday 16th February How to apply
Please ensure you upload a resume and a cover letter outlining your experience and in response to the selectioncriteria. View the full position description via the link below. We strongly encourage applications from First Nations Peoples and welcome applications from those from marginalisedgroups. Due to the high volume of applications received we will only contact successful candidates.
#J-18808-Ljbffr