Adelaide Fringe
› Customer Experience Assistant (Fringe HQ)
Adelaide Fringe, Friendly, Maryland, United States
Applications close:
2025-11-21 (Midnight Adelaide time) POSITION:
Customer Experience Assistant (Fringe HQ) REPORTS TO:
Customer Experience Coordinators EMPLOYMENT:
Casual START DATE:
9 February 2026 PAY RATE:
LPA Production & Support Staff Level 3, $34.48 p/h Key Responsibilities
Customer Support & Service Delivery Provide professional, friendly and timely customer service via phone and email Serve as the first point of contact for general and accessibility enquiries, offering accurate and inclusive support Process ticket sales, exchanges, refunds, vouchers, memberships and merchandise using Red61 Support accessibility bookings and assist customers through the access booking process Maintain a strong understanding of the Adelaide Fringe program, venues, show changes, promotions and ticketing policies Respond to customer enquiries and complaints, escalating when necessary and ensuring a positive resolution Call Centre Operations
Help ensure the smooth, day to day running of the Adelaide Fringe Call Centre Participate in shift briefings and keep up to date with real-time changes to shows, venues and services Report any technical or equipment issues promptly to your supervisor Support outbound communication tasks such as contacting customers about show changes or cancellations Maintain a clean, professional and welcoming call centre environment for staff and volunteers Policy & Compliance
Adhere to Adelaide Fringe’s refund and exchange policies, voucher redemption procedures, and accessibility guidelines Follow all Occupational Health, Safety and Welfare regulations and safe working practices Ensure all processes comply with LPA guidelines, PCI obligations and data protection standards Contribute to a positive and supportive team culture by working collaboratively with staff and supervisors ESSENTIAL / DESIRABLE CRITERIA
Education & Experience
Experience in customer service, retail, hospitality or a similar frontline environment Comfortable with phone-based service and multitasking under pressure Desirable: Familiarity with ticketing systems (Red61 or similar) Desirable: Experience in a festival, arts or events setting Desirable: First Aid and/or CPR certification Soft Skills & Personal Attributes
Friendly, confident and calm under pressure Strong communicator with attention to detail Able to work well independently and in a team Comfortable learning new systems and procedures quickly Enthusiastic about the arts and live event environments Please note, in order to be successful in applying for this role you must be available for the specified training date. No alternative will be available. Training Day: Wednesday 11th February How to apply
Please ensure you upload a resume and a cover letter outlining your experience and in response to the selectioncriteria. View the full position description via the link below. We strongly encourage applications from First Nations Peoples and welcome applications from those from marginalisedgroups. Due to the high volume of applications received we will only contact successful candidates.
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2025-11-21 (Midnight Adelaide time) POSITION:
Customer Experience Assistant (Fringe HQ) REPORTS TO:
Customer Experience Coordinators EMPLOYMENT:
Casual START DATE:
9 February 2026 PAY RATE:
LPA Production & Support Staff Level 3, $34.48 p/h Key Responsibilities
Customer Support & Service Delivery Provide professional, friendly and timely customer service via phone and email Serve as the first point of contact for general and accessibility enquiries, offering accurate and inclusive support Process ticket sales, exchanges, refunds, vouchers, memberships and merchandise using Red61 Support accessibility bookings and assist customers through the access booking process Maintain a strong understanding of the Adelaide Fringe program, venues, show changes, promotions and ticketing policies Respond to customer enquiries and complaints, escalating when necessary and ensuring a positive resolution Call Centre Operations
Help ensure the smooth, day to day running of the Adelaide Fringe Call Centre Participate in shift briefings and keep up to date with real-time changes to shows, venues and services Report any technical or equipment issues promptly to your supervisor Support outbound communication tasks such as contacting customers about show changes or cancellations Maintain a clean, professional and welcoming call centre environment for staff and volunteers Policy & Compliance
Adhere to Adelaide Fringe’s refund and exchange policies, voucher redemption procedures, and accessibility guidelines Follow all Occupational Health, Safety and Welfare regulations and safe working practices Ensure all processes comply with LPA guidelines, PCI obligations and data protection standards Contribute to a positive and supportive team culture by working collaboratively with staff and supervisors ESSENTIAL / DESIRABLE CRITERIA
Education & Experience
Experience in customer service, retail, hospitality or a similar frontline environment Comfortable with phone-based service and multitasking under pressure Desirable: Familiarity with ticketing systems (Red61 or similar) Desirable: Experience in a festival, arts or events setting Desirable: First Aid and/or CPR certification Soft Skills & Personal Attributes
Friendly, confident and calm under pressure Strong communicator with attention to detail Able to work well independently and in a team Comfortable learning new systems and procedures quickly Enthusiastic about the arts and live event environments Please note, in order to be successful in applying for this role you must be available for the specified training date. No alternative will be available. Training Day: Wednesday 11th February How to apply
Please ensure you upload a resume and a cover letter outlining your experience and in response to the selectioncriteria. View the full position description via the link below. We strongly encourage applications from First Nations Peoples and welcome applications from those from marginalisedgroups. Due to the high volume of applications received we will only contact successful candidates.
#J-18808-Ljbffr