Reformation
Assistant Store Manager, Full-Time - Tysons Corner - Washington D.C
Reformation, Washington, District of Columbia, us, 20022
Assistant Store Manager, Full-Time - Tysons Corner - Washington D.C
None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. Overview
Assistant Store Manager: No position at Reformation is about the status quo. Every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability, we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Assistant Manager will help lead and execute all efforts required to achieve individual store goals. What You’ll Do
Measure and monitor sales performance, taking action to improve business performance when needed. Consistently meet and exceed store sales goals. Drive the execution of an elevated client experience acting as a brand ambassador — embody brand values, engage customers on the brand, and share the stories of Reformation with a focus on educating on sustainability. Lead the sales floor and deliver an excellent customer experience through a customer-first mindset to build loyal client relationships. Assist customers and monitor client interaction with the team and technology; provide in-the-moment coaching for continuous improvement. Create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals. Deliver and maintain extraordinary customer experience NPS scores. Uphold consistent inventory accuracy and controls in store. Lead and train the team to ensure consistent deliverables. Contribute to Loss Prevention in all areas of the business; set expectations and own training for the store team. Assist in ownership of operational execution of the store to achieve necessary revenue targets. Ensure facility maintenance, presentation and organization. Assist in merchandising presentation and concept standards utilizing retail and product reporting to regularly strategize for the customer experience and productivity of the business. Provide real-time and weekly feedback on product and sales performance to Store Manager to influence allocations and the success of the business. Ensure the selling floor reflects the brand and concept standards at all times; train support staff and develop talent in visual and digital merchandising. Assist in managing the day-to-day performance of the retail teams, enabling progressive career development and an excellent employee experience. Assist in hiring, training and development of the store team across all areas of the business. What you’ll bring
Minimum of 4 years Retail Management Experience required. Experience working with a sales or retail organization and/or operationally intensive business. Ability to work in a fast-paced and ever-changing environment. Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement. The skills to collaborate with cross-functional partners in the pursuit of shared business outcomes. A proactive sense of urgency and ability to prioritize important work. Strong interpersonal skills and the ability to interact effectively with diverse personalities. Driven approach to take on new challenges with the self-motivation for your work and career that inspires others. Excellent communicator and team player with a passion for people. An effective and expedient problem-solver, strong business acumen with a keen attention to detail. Positive attitude and belief that there is no task too small or too large. Compensation
The wage range for this full-time position is $60,000 - $65,000 per year. Available to work a minimum of 40 hours per week Daily open availability across a full 7 day work week Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business) Understanding of Retail Labor Laws Employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits Competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees. Retirement planning support for eligible employees, including investments aligned with Environmental, Social, and Governance (sustainable) funds. Collaborate with a global team across offices in LA, NYC, and London. Fertility care support through Carrot, with up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment. We donate to community efforts on a yearly basis. Clothing discount, culture events, and Volunteer Time Off, among other benefits. Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status in accordance with applicable laws. If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self. Note: This posting excludes boilerplate application steps such as file uploads and self-identification questions that are not essential to understanding the role. For job seekers, please apply through the official Reformation careers site.
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None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. Overview
Assistant Store Manager: No position at Reformation is about the status quo. Every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability, we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Assistant Manager will help lead and execute all efforts required to achieve individual store goals. What You’ll Do
Measure and monitor sales performance, taking action to improve business performance when needed. Consistently meet and exceed store sales goals. Drive the execution of an elevated client experience acting as a brand ambassador — embody brand values, engage customers on the brand, and share the stories of Reformation with a focus on educating on sustainability. Lead the sales floor and deliver an excellent customer experience through a customer-first mindset to build loyal client relationships. Assist customers and monitor client interaction with the team and technology; provide in-the-moment coaching for continuous improvement. Create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals. Deliver and maintain extraordinary customer experience NPS scores. Uphold consistent inventory accuracy and controls in store. Lead and train the team to ensure consistent deliverables. Contribute to Loss Prevention in all areas of the business; set expectations and own training for the store team. Assist in ownership of operational execution of the store to achieve necessary revenue targets. Ensure facility maintenance, presentation and organization. Assist in merchandising presentation and concept standards utilizing retail and product reporting to regularly strategize for the customer experience and productivity of the business. Provide real-time and weekly feedback on product and sales performance to Store Manager to influence allocations and the success of the business. Ensure the selling floor reflects the brand and concept standards at all times; train support staff and develop talent in visual and digital merchandising. Assist in managing the day-to-day performance of the retail teams, enabling progressive career development and an excellent employee experience. Assist in hiring, training and development of the store team across all areas of the business. What you’ll bring
Minimum of 4 years Retail Management Experience required. Experience working with a sales or retail organization and/or operationally intensive business. Ability to work in a fast-paced and ever-changing environment. Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement. The skills to collaborate with cross-functional partners in the pursuit of shared business outcomes. A proactive sense of urgency and ability to prioritize important work. Strong interpersonal skills and the ability to interact effectively with diverse personalities. Driven approach to take on new challenges with the self-motivation for your work and career that inspires others. Excellent communicator and team player with a passion for people. An effective and expedient problem-solver, strong business acumen with a keen attention to detail. Positive attitude and belief that there is no task too small or too large. Compensation
The wage range for this full-time position is $60,000 - $65,000 per year. Available to work a minimum of 40 hours per week Daily open availability across a full 7 day work week Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business) Understanding of Retail Labor Laws Employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits Competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees. Retirement planning support for eligible employees, including investments aligned with Environmental, Social, and Governance (sustainable) funds. Collaborate with a global team across offices in LA, NYC, and London. Fertility care support through Carrot, with up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment. We donate to community efforts on a yearly basis. Clothing discount, culture events, and Volunteer Time Off, among other benefits. Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status in accordance with applicable laws. If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self. Note: This posting excludes boilerplate application steps such as file uploads and self-identification questions that are not essential to understanding the role. For job seekers, please apply through the official Reformation careers site.
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