Reformation
Overview
Assistant Store Manager – Williamsburg at Reformation. This role reports to the Store Manager and is focused on leading and executing efforts to achieve store goals with a passion for customer experience and sustainability. Who We Are
Founded in 2009, Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. We combine stylish, vintage-inspired designs with sustainable practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably. We are at the forefront of sustainable fashion, with initiatives such as a sustainable factory in Los Angeles, use of eco fabrics and deadstock, environmental impact tracking, and innovative retail concepts that bridge online and in-store experiences. We believe in building an inclusive culture where everyone belongs and their voices are valued. We are a future-focused organization that believes problems facing our planet can be solved through innovation, common sense and education. We work to create a culture where people feel part of something meaningful and where their contributions matter. What You’ll Do
Measure and monitor sales performance and take action to improve business performance when needed. Consistently meet and exceed store sales goals. Drive the execution of an elevated client experience as a brand ambassador—embody brand values, engage customers on the brand, and educate on sustainability. Lead the sales floor and deliver an excellent customer experience with a customer-first mindset to build loyal client relationships. Assist customers and monitor client interaction with the team and technology; provide in-the-moment coaching for continuous improvement. Create an optimal balance of sales and service by having the right people in the right place at the right time through effective scheduling while achieving payroll goals. Deliver and maintain extraordinary customer experience and NPS scores. Uphold inventory accuracy and controls in-store; train the team to ensure consistent deliverables. Contribute to Loss Prevention and own training for the store team. Assist in the operational execution of the store to achieve revenue targets and ensure facility maintenance, presentation and organization. Assist in merchandising presentation and concept standards using retail and product reporting to strategize for the customer experience and productivity. Provide real-time and weekly feedback on product and sales performance to influence allocations and business success. Ensure selling floor reflects brand standards; train support staff and develop talent in visual and digital merchandising. Assist in managing day-to-day performance of retail teams and in the hiring, training and development of the store team across all areas of the business. What You’ll Bring
Minimum of 4 years Retail Management Experience required. Experience working with a sales or retail organization and/or operationally intensive business. Ability to work in a fast-paced and ever-changing environment. Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement. Ability to collaborate with cross-functional partners in pursuit of shared business outcomes. Proactive sense of urgency and ability to prioritize important work. Strong interpersonal skills and the ability to interact effectively with diverse personalities. Driven to take on new challenges with self-motivation and leadership that inspires others. Excellent communicator and team player with a passion for people. Effective problem-solver with strong business acumen and attention to detail. Positive attitude and willingness to handle tasks of all sizes. Full Time, Salaried
Available to work a minimum of 40 hours per week Daily open availability across a full 7-day work week Able to work a flexible schedule (days, nights, weekends, and holidays if required) Understanding of Retail Labor Laws GSuite experience a plus Benefits & Perks
Health, vision, and dental insurance for eligible employees Paid vacation, sick, holidays & volunteer time-off for eligible employees Mission-based company with a casual and entrepreneurial work environment 401K with company match Clothing discount The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status. Notice at Collection – Privacy Notice for California Candidates.
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Assistant Store Manager – Williamsburg at Reformation. This role reports to the Store Manager and is focused on leading and executing efforts to achieve store goals with a passion for customer experience and sustainability. Who We Are
Founded in 2009, Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. We combine stylish, vintage-inspired designs with sustainable practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably. We are at the forefront of sustainable fashion, with initiatives such as a sustainable factory in Los Angeles, use of eco fabrics and deadstock, environmental impact tracking, and innovative retail concepts that bridge online and in-store experiences. We believe in building an inclusive culture where everyone belongs and their voices are valued. We are a future-focused organization that believes problems facing our planet can be solved through innovation, common sense and education. We work to create a culture where people feel part of something meaningful and where their contributions matter. What You’ll Do
Measure and monitor sales performance and take action to improve business performance when needed. Consistently meet and exceed store sales goals. Drive the execution of an elevated client experience as a brand ambassador—embody brand values, engage customers on the brand, and educate on sustainability. Lead the sales floor and deliver an excellent customer experience with a customer-first mindset to build loyal client relationships. Assist customers and monitor client interaction with the team and technology; provide in-the-moment coaching for continuous improvement. Create an optimal balance of sales and service by having the right people in the right place at the right time through effective scheduling while achieving payroll goals. Deliver and maintain extraordinary customer experience and NPS scores. Uphold inventory accuracy and controls in-store; train the team to ensure consistent deliverables. Contribute to Loss Prevention and own training for the store team. Assist in the operational execution of the store to achieve revenue targets and ensure facility maintenance, presentation and organization. Assist in merchandising presentation and concept standards using retail and product reporting to strategize for the customer experience and productivity. Provide real-time and weekly feedback on product and sales performance to influence allocations and business success. Ensure selling floor reflects brand standards; train support staff and develop talent in visual and digital merchandising. Assist in managing day-to-day performance of retail teams and in the hiring, training and development of the store team across all areas of the business. What You’ll Bring
Minimum of 4 years Retail Management Experience required. Experience working with a sales or retail organization and/or operationally intensive business. Ability to work in a fast-paced and ever-changing environment. Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement. Ability to collaborate with cross-functional partners in pursuit of shared business outcomes. Proactive sense of urgency and ability to prioritize important work. Strong interpersonal skills and the ability to interact effectively with diverse personalities. Driven to take on new challenges with self-motivation and leadership that inspires others. Excellent communicator and team player with a passion for people. Effective problem-solver with strong business acumen and attention to detail. Positive attitude and willingness to handle tasks of all sizes. Full Time, Salaried
Available to work a minimum of 40 hours per week Daily open availability across a full 7-day work week Able to work a flexible schedule (days, nights, weekends, and holidays if required) Understanding of Retail Labor Laws GSuite experience a plus Benefits & Perks
Health, vision, and dental insurance for eligible employees Paid vacation, sick, holidays & volunteer time-off for eligible employees Mission-based company with a casual and entrepreneurial work environment 401K with company match Clothing discount The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status. Notice at Collection – Privacy Notice for California Candidates.
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