Cooper's Hawk Winery
Senior Manager of Systems, End User Compute & Mobility
Cooper's Hawk Winery, Downers Grove, Illinois, United States, 60516
Overview
The Senior Manager of Systems, End User Compute & Mobility at Cooper’s Hawk leads a team responsible for the health, performance, and lifecycle of our compute environments—including restaurant systems, cloud platforms, corporate servers, end-user technology, and mobile devices. This role enables hospitality excellence through scalable, secure, and guest-centric technology solutions. You will drive strategy and execution across restaurant infrastructure, corporate systems, end-user devices, and mobility platforms while supporting innovation and efficiency across almost 70 locations and our Restaurant Support Center. The business operates seven days a week nationally, and flexibility in working hours is required as needed to restore production services. What You’ll Do:
Systems & Cloud Infrastructure
Manage on-premises and cloud-based compute environments (primarily Azure) across corporate and restaurant systems.
Oversee Microsoft Active Directory, Windows Server, patching compliance, file systems, backups, and identity platforms.
Ensure system reliability, performance, and scalability to support Cooper’s Hawk’s rapid growth.
Partner with Field Services for seamless deployment and management of restaurant back-office systems.
Restaurant & Hospitality Technology
Own lifecycle and uptime of restaurant technologies including POS (Simphony), KDS, BOH servers, and local infrastructure.
Support technology provisioning and execution for new restaurant openings (NRO), retrofits, and remodels.
Drive observability, remote management, and issue resolution across all locations.
End User & Mobility Management
Lead strategy for endpoint management across desktops, laptops, tablets, and mobile devices (iOS/Android).
Administer and evolve solutions like Microsoft Intune, JAMF, or other MDM/EMM platforms for device compliance and security.
Standardize image deployment, user profiles, software packaging, and support documentation.
Manage EUC lifecycle—from procurement and provisioning to repair, refresh, and disposal.
Support & Operational Readiness
Develop SLAs and escalation workflows with Tier 1 and Tier 2 support teams.
Define and monitor KPIs for support performance, patching, system availability, and user satisfaction.
Ensure business-hours and holiday coverage plans are in place for critical technology systems.
Team & Vendor Leadership
Lead a team of engineers and specialists focused on system uptime, supportability, and innovation.
Develop people through coaching, cross-training, and a strong service mindset.
Manage vendor relationships and RFP processes for mobility, hardware, and managed services.
Collaborate with restaurant leadership, service desk, security, and other internal partners.
What You’ll Need Required:
8+ years of experience in systems and infrastructure roles, with at least 3 years in a management role
5+ years of deep experience with Microsoft technologies (Windows Server, Azure AD, M365, Intune/SCCM)
Proven success in supporting distributed environments within the restaurant industry
Strong understanding of MDM/EMM tools, mobile platforms, and EUC standards
Experience with cloud infrastructure, backup solutions, monitoring tools, and endpoint hardening
Preferred:
Familiarity with restaurant POS/KDS platforms (Oracle Simphony preferred)
Understanding of ITIL-based processes, asset lifecycle management, and compliance reporting
Experience supporting NRO processes and restaurant field operations
Industry certifications (AZ-104, MDM certifications, ITIL Foundation, etc.)
Experience in multi-unit environments (retail + restaurant) is a plus
What You Bring to Cooper’s Hawk
A passion for
service-driven technology
that enhances the guest and team member experience
A
collaborative mindset
with ability to partner across departments and field teams
A
process-oriented approach
with strong execution, documentation, and follow-through
A commitment to
continuous improvement ,
team leadership , and
hospitality excellence
Compensation Range:
$120,000-$150,000 + bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity.
What You’ll Get
Incredible Discounts:
Monthly Dining Allowance
50% Dining and Carryout
40% Retail Wine
20% Retail and Private Events
Monthly Complimentary Wine Tasting for Two
Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
Company Matching 401(k) Retirement Savings Plan
Flexible Savings Accounts- Health and Dependent Care
Health Savings Account
Long-Term Disability; Voluntary Short-Term Disability
Basic Life and AD&D Insurance (with option to purchase additional coverage)
Paid Parental Leave
Highly Competitive Pay plus Team Member Incentives & Rewards
Paid Time Off
Milestones Recognition Program
Complimentary Gym Membership in RSC Building
Hybrid Work Week (3 days in office, 2 days remote, depending on role)
Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.
About Us Cooper’s Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper’s Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world’s largest wine club membership, we are paving the way to democratizing the good life!
#J-18808-Ljbffr
The Senior Manager of Systems, End User Compute & Mobility at Cooper’s Hawk leads a team responsible for the health, performance, and lifecycle of our compute environments—including restaurant systems, cloud platforms, corporate servers, end-user technology, and mobile devices. This role enables hospitality excellence through scalable, secure, and guest-centric technology solutions. You will drive strategy and execution across restaurant infrastructure, corporate systems, end-user devices, and mobility platforms while supporting innovation and efficiency across almost 70 locations and our Restaurant Support Center. The business operates seven days a week nationally, and flexibility in working hours is required as needed to restore production services. What You’ll Do:
Systems & Cloud Infrastructure
Manage on-premises and cloud-based compute environments (primarily Azure) across corporate and restaurant systems.
Oversee Microsoft Active Directory, Windows Server, patching compliance, file systems, backups, and identity platforms.
Ensure system reliability, performance, and scalability to support Cooper’s Hawk’s rapid growth.
Partner with Field Services for seamless deployment and management of restaurant back-office systems.
Restaurant & Hospitality Technology
Own lifecycle and uptime of restaurant technologies including POS (Simphony), KDS, BOH servers, and local infrastructure.
Support technology provisioning and execution for new restaurant openings (NRO), retrofits, and remodels.
Drive observability, remote management, and issue resolution across all locations.
End User & Mobility Management
Lead strategy for endpoint management across desktops, laptops, tablets, and mobile devices (iOS/Android).
Administer and evolve solutions like Microsoft Intune, JAMF, or other MDM/EMM platforms for device compliance and security.
Standardize image deployment, user profiles, software packaging, and support documentation.
Manage EUC lifecycle—from procurement and provisioning to repair, refresh, and disposal.
Support & Operational Readiness
Develop SLAs and escalation workflows with Tier 1 and Tier 2 support teams.
Define and monitor KPIs for support performance, patching, system availability, and user satisfaction.
Ensure business-hours and holiday coverage plans are in place for critical technology systems.
Team & Vendor Leadership
Lead a team of engineers and specialists focused on system uptime, supportability, and innovation.
Develop people through coaching, cross-training, and a strong service mindset.
Manage vendor relationships and RFP processes for mobility, hardware, and managed services.
Collaborate with restaurant leadership, service desk, security, and other internal partners.
What You’ll Need Required:
8+ years of experience in systems and infrastructure roles, with at least 3 years in a management role
5+ years of deep experience with Microsoft technologies (Windows Server, Azure AD, M365, Intune/SCCM)
Proven success in supporting distributed environments within the restaurant industry
Strong understanding of MDM/EMM tools, mobile platforms, and EUC standards
Experience with cloud infrastructure, backup solutions, monitoring tools, and endpoint hardening
Preferred:
Familiarity with restaurant POS/KDS platforms (Oracle Simphony preferred)
Understanding of ITIL-based processes, asset lifecycle management, and compliance reporting
Experience supporting NRO processes and restaurant field operations
Industry certifications (AZ-104, MDM certifications, ITIL Foundation, etc.)
Experience in multi-unit environments (retail + restaurant) is a plus
What You Bring to Cooper’s Hawk
A passion for
service-driven technology
that enhances the guest and team member experience
A
collaborative mindset
with ability to partner across departments and field teams
A
process-oriented approach
with strong execution, documentation, and follow-through
A commitment to
continuous improvement ,
team leadership , and
hospitality excellence
Compensation Range:
$120,000-$150,000 + bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity.
What You’ll Get
Incredible Discounts:
Monthly Dining Allowance
50% Dining and Carryout
40% Retail Wine
20% Retail and Private Events
Monthly Complimentary Wine Tasting for Two
Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
Company Matching 401(k) Retirement Savings Plan
Flexible Savings Accounts- Health and Dependent Care
Health Savings Account
Long-Term Disability; Voluntary Short-Term Disability
Basic Life and AD&D Insurance (with option to purchase additional coverage)
Paid Parental Leave
Highly Competitive Pay plus Team Member Incentives & Rewards
Paid Time Off
Milestones Recognition Program
Complimentary Gym Membership in RSC Building
Hybrid Work Week (3 days in office, 2 days remote, depending on role)
Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.
About Us Cooper’s Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper’s Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world’s largest wine club membership, we are paving the way to democratizing the good life!
#J-18808-Ljbffr