lululemon
Guest Experience Lead | Santa Monica | Contract
lululemon, Santa Monica, California, United States, 90403
Overview
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We focus on technical fabrics and functional design to support people in moving, growing, connecting, and being well. We strive to create an equitable, inclusive and growth-focused environment for our people. Job Summary
The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They provide technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, driving store performance on the floor through guest experience and the team’s achievement of daily sales or unit targets. They provide input to team member performance evaluations, make recommendations on store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor. Core Responsibilities Of The Job
Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience. Continuously assess guest connection and technical product education, ensuring every guest receives technical product education and assisting guests when needed (e.g., when other team members are unavailable). Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests. Prepare for in-store readiness and maintain store operational excellence throughout the shift. Open and close the store in accordance with procedures. Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive results. Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training. Address team member performance and support ongoing learning through direct feedback, recognition, coaching, demonstrations, and hands-on experiences. Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members to create a fun and productive environment. Job Requirements
Eligibility
Must be legally authorized to work in the country in which the store is located Must have the ability to travel to assigned store with reliable transportation Schedule/Availability
The work schedule can vary based on store needs Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays During peak times, special events, or other circumstances, schedules may include early mornings or late nights/overnights for some team members Experience
1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations) Some experience in leading, mentoring, or delegating with others Job Assets (Nice to Have; Not Required)
Education: High school diploma/GED/equivalent, or above Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples include leading delegated tasks, mentoring or assisting peers) For Experiential stores with food/beverage service only: Food safety and/or liquor service certification What We Look For
Inclusion & Diversity: Creates/supports an inclusive environment that values differences Integrity: Behaves in a honest, fair, and ethical manner Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks Interactive Communication: Conveys information effectively and understands information shared while interacting with others Work Context
Work involves moving through the store with bright lights and loud music Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices May involve moving boxes weighing up to 30 lbs (13.6 kg) For Experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat to prepare food or beverages Compensation & Benefits Package
Base Pay Range : $24.00 - $27.61/hour, subject to minimum wage in the location Target Bonus:
$2.00/hour Total Target Base Pay Range : $26.00 - $29.61/hour lululemon’s compensation offerings are pay-for-performance and may vary by location, knowledge, skills, experience, and internal equity. This role is eligible for a competitive bonus program, subject to program requirements. Additional benefits include: Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood top-up Development course offerings People networks, mentorship programs, and leadership series Note: Incentive programs, benefits, and perks have eligibility requirements and may be altered at any time without notice.
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lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We focus on technical fabrics and functional design to support people in moving, growing, connecting, and being well. We strive to create an equitable, inclusive and growth-focused environment for our people. Job Summary
The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They provide technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, driving store performance on the floor through guest experience and the team’s achievement of daily sales or unit targets. They provide input to team member performance evaluations, make recommendations on store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor. Core Responsibilities Of The Job
Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience. Continuously assess guest connection and technical product education, ensuring every guest receives technical product education and assisting guests when needed (e.g., when other team members are unavailable). Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests. Prepare for in-store readiness and maintain store operational excellence throughout the shift. Open and close the store in accordance with procedures. Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive results. Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training. Address team member performance and support ongoing learning through direct feedback, recognition, coaching, demonstrations, and hands-on experiences. Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members to create a fun and productive environment. Job Requirements
Eligibility
Must be legally authorized to work in the country in which the store is located Must have the ability to travel to assigned store with reliable transportation Schedule/Availability
The work schedule can vary based on store needs Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays During peak times, special events, or other circumstances, schedules may include early mornings or late nights/overnights for some team members Experience
1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations) Some experience in leading, mentoring, or delegating with others Job Assets (Nice to Have; Not Required)
Education: High school diploma/GED/equivalent, or above Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples include leading delegated tasks, mentoring or assisting peers) For Experiential stores with food/beverage service only: Food safety and/or liquor service certification What We Look For
Inclusion & Diversity: Creates/supports an inclusive environment that values differences Integrity: Behaves in a honest, fair, and ethical manner Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks Interactive Communication: Conveys information effectively and understands information shared while interacting with others Work Context
Work involves moving through the store with bright lights and loud music Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices May involve moving boxes weighing up to 30 lbs (13.6 kg) For Experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat to prepare food or beverages Compensation & Benefits Package
Base Pay Range : $24.00 - $27.61/hour, subject to minimum wage in the location Target Bonus:
$2.00/hour Total Target Base Pay Range : $26.00 - $29.61/hour lululemon’s compensation offerings are pay-for-performance and may vary by location, knowledge, skills, experience, and internal equity. This role is eligible for a competitive bonus program, subject to program requirements. Additional benefits include: Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood top-up Development course offerings People networks, mentorship programs, and leadership series Note: Incentive programs, benefits, and perks have eligibility requirements and may be altered at any time without notice.
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