Logo
General Dynamics Corporation

ServiceNow Software Engineer

General Dynamics Corporation, Florida, New York, United States

Save Job

Responsibilities for this Position Location:

USA FL MacDill AFB

Full Part/Time:

Full time

Job Req:

RQ207932

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Software Engineering

Job Qualifications:

Skills:

HTML, IT, JavaScript

Certifications:

None

Experience:

8+ years of related experience

US Citizenship Required:

Yes

Job Description:

Deliver simple solutions to complex problems as a

ServiceNow Software Engineer

at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours.

At GDIT, people are our differentiators. As a

ServiceNow Software Engineer

you will help ensure today is safe and tomorrow is smarter. Our work depends on ServiceNow Software Engineer joining our team to maintain the development, test, and production ServiceNow environments as well as support ongoing operations and maintenance activities and projects for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

HOW A SOFTWARE ENGINEER PRINCIPAL WILL MAKE AN IMPACT:

Responsible for ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades and assisting with the technical implementation of the tool.

Experience implementing ServiceNow system solutions in a Linux environment.

Proven ability and knowledge of ServiceNow integrations with other systems.

Experience implementing and supporting ITOM and ITAM applications to include discovery, asset management, service mapping patterns, and event management.

Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps.

Knowledge and experience supporting relational databases such as MariaDB to include installation, optimization, indexing and coding.

Assist with the configuration and maintenance of ServiceNow Strategic Portfolio Management (SPM) modules with expertise in Agile Development along with Demand, Project, Portfolio, and Resource Management.

Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.

WHAT YOU'LL NEED TO SUCCEED:

Education:

Bachelor's Degree with a focus in computer science, information systems, or a related field of study

Required Experience:

8+ years of related experience

Required Technical Skills:

Applicable DoD 8140 or DoD 8570 Certification

ServiceNow Certified System Administrator certification and/or ServiceNow Certified System Engineer

Required Skills and Abilities:

Work with the CSI Lead and evaluate impacts of recommended initiatives and projects and drive delivery of advanced ITSM processes and tooling solutions that meet the customers use cases

Assist in delivering best practices for the Enterprise to include ITIL, Agile, PMBOK frameworks for delivering IT Services

Maintain customer relationships in support of lifecycle replacement of IT hardware for the entire IT Enterprise

Work directly with end users to resolve support issues within ServiceNow

Configure application related fields, forms, views, email notifications, acceptance roles and access control

Modify and/or customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices.

Provide support to end users and stakeholders on SPM functionalities and best practices.

Consistent and regular attendance is an essential function of this job

Performs other related duties as assigned.

Preferred Skills:

ServiceNow ITSM Implementer certification

JavaScript, HTML, or CSS experience

Skilled in utilizing best practice engineering methods

Demonstrated knowledge of incident management, problem management, change management, Knowledge management as well as request fulfillment

Hands-on experience with ServiceNow HTML, CSS, Angular JS, Jelly scripts and Restful API webservices

Location:

Onsite in Tampa, FL

Security Clearance Level:

Secret clearance required but TS/SCI eligibility preferred.

GDIT is your place for growth and opportunity.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

Telecommuting Options: Onsite

Work Location: USA FL MacDill AFB

Total Rewards at GDIT: Our benefits package includes medical, dental, vision, 401(k) with company match, paid time off, and ongoing professional development opportunities. We are a global technology and professional services company delivering solutions to government, defense, and intelligence clients.

#J-18808-Ljbffr