Enverasystems
The Salesforce Administrator is responsible for managing and optimizing the our Salesforce platform to support our sales', service, installation, and customer support teams. This role will ensure the data integrity and system functionality are maintained while identifying opportunities for process improvements to drive business success.
Duties and Responsibilities
System Management and Maintenance
Administer and maintain the Salesforce platform (and integrations), ensuring system efficiency and data integrity
Manage user accounts, including setting up new users, roles, profiles, and permissions
Monitor system performance and troubleshoot technical issues as they arise
Data Management
Perform regular data audits and maintenance to ensure data accuracy and completeness
Oversee data import/export processes and manage data migration activities
Process Improvement
Identify and implement system enhancements and process automations to improve user experience and business operations
Collaborate with stakeholders to gather requirements and translate them into technical solutions
Training and Support
Provide training and support to Salesforce users to enhance their understanding and use of the platform; effectively communicate changes and best practices
Develop and maintain user documentation and training materials
Reporting and Analytics
Create and manage customer reports, dashboards, and analytics to provide insights into business performance
Work with management to develop strategic reporting and metrics
Security and Compliance
Ensure compliance with security policies and procedures; manage data security and access controls in collaboration with IT as needed
Stay informed about Salesforce updates and best practices to maintain a secure and efficient system
Skills and Specifications
Proficient in Salesforce administration, including user management, data management, and system configuration
Strong analytical skills and ability to create reports and dashboards that provide actionable insights
Excellent problem-solving skills and attention to detail
Effective communication and training skills to support users and stakeholders
Knowledge of Salesforce best practices, security protocols, and compliance standards
Ability to work collaboratively and manage multiple projects simultaneously
Ability to work in a fast-paced environment with changing priorities to meet project deadlines while maintaining a high degree of accuracy
Familiarity with Salesforce integrations and third-party applications
Education and Qualification
Bachelor's Degree
Minimum of 5 Years' Experience in Salesforce Administration
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Duties and Responsibilities
System Management and Maintenance
Administer and maintain the Salesforce platform (and integrations), ensuring system efficiency and data integrity
Manage user accounts, including setting up new users, roles, profiles, and permissions
Monitor system performance and troubleshoot technical issues as they arise
Data Management
Perform regular data audits and maintenance to ensure data accuracy and completeness
Oversee data import/export processes and manage data migration activities
Process Improvement
Identify and implement system enhancements and process automations to improve user experience and business operations
Collaborate with stakeholders to gather requirements and translate them into technical solutions
Training and Support
Provide training and support to Salesforce users to enhance their understanding and use of the platform; effectively communicate changes and best practices
Develop and maintain user documentation and training materials
Reporting and Analytics
Create and manage customer reports, dashboards, and analytics to provide insights into business performance
Work with management to develop strategic reporting and metrics
Security and Compliance
Ensure compliance with security policies and procedures; manage data security and access controls in collaboration with IT as needed
Stay informed about Salesforce updates and best practices to maintain a secure and efficient system
Skills and Specifications
Proficient in Salesforce administration, including user management, data management, and system configuration
Strong analytical skills and ability to create reports and dashboards that provide actionable insights
Excellent problem-solving skills and attention to detail
Effective communication and training skills to support users and stakeholders
Knowledge of Salesforce best practices, security protocols, and compliance standards
Ability to work collaboratively and manage multiple projects simultaneously
Ability to work in a fast-paced environment with changing priorities to meet project deadlines while maintaining a high degree of accuracy
Familiarity with Salesforce integrations and third-party applications
Education and Qualification
Bachelor's Degree
Minimum of 5 Years' Experience in Salesforce Administration
#J-18808-Ljbffr