Mortgage Customer Service Representative Job at TEKsystems in Troy

💼 Mortgage Servicing Reps Wanted – Class Starts 10/29!

📞 English: $17/hr | 🌎 Bilingual (Spanish): $18.50/hr

#PRIORITYEASE

Ready to level up your career in customer service? Join a fast-paced, high-impact team where your voice matters and your skills shine. If you're driven, detail-oriented, and ready to grow—this is your moment.

🚀 What’s in It for You:

• Competitive pay with bilingual bonus
• Hybrid schedule after training
• Career growth in the mortgage and insurance industry
• Supportive team environment

🏁 Training & Schedule:

• Start Date: October 29
• Training: First 30 days on-site | 9:30 AM – 6:00 PM
• Post-Training Hybrid Shifts: 10:30 AM – 7:00 PM or 11:30 AM – 8:00 PM
• Heads Up: No time off allowed during the first 6 weeks

📌 What You’ll Be Doing:

• Handle 35–45 inbound calls daily from borrowers, insurance agents, and financial institutions
• Assist with homeowners insurance questions, payments, and coverage details
• Navigate multiple systems to research and document calls
• Solve problems quickly and professionally while meeting quality standards

✅ Must-Haves:

• 1+ year of recent customer service experience (call center or admin preferred)
• Typing speed of 35 WPM or higher
• Strong verbal and written communication skills
• Comfortable using a Windows PC and learning new systems
• Reliable internet and transportation

🌟 Bonus Points For:

• 2+ years of call center experience
• Experience in mortgage or insurance

🚫 Not a Fit If You:

• Lack recent call center or admin experience
• Don’t have internet access (unless working fully on-site)
• Can’t commit to the first 6 weeks without time off
• Struggle with professional communication

Pay and Benefits

The pay range for this position is $17.00 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Troy,MI.

Application Deadline

This position is anticipated to close on Oct 17, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.