Hidden Valley Highlands Ski Area
Overview
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, then determines and implements solution. Responsibilities
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Train computer users when necessary. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Run reports to determine malfunctions that continue to occur. Requirements
Proven working experience in providing help desk support Proficiency in English Working knowledge of help desk software, databases and remote control Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation Job Details
Job Type: Full-time Schedule: Monday to Friday Work Location: One location Benefits
401(k) 401(k) matching Employee assistance program Health insurance Life insurance Paid time off Professional development assistance Education
Bachelor's (Preferred) Experience
Windows: 4 years (Preferred) Active Directory: 3 years (Preferred) Work Location
One location
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Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, then determines and implements solution. Responsibilities
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Train computer users when necessary. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Run reports to determine malfunctions that continue to occur. Requirements
Proven working experience in providing help desk support Proficiency in English Working knowledge of help desk software, databases and remote control Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation Job Details
Job Type: Full-time Schedule: Monday to Friday Work Location: One location Benefits
401(k) 401(k) matching Employee assistance program Health insurance Life insurance Paid time off Professional development assistance Education
Bachelor's (Preferred) Experience
Windows: 4 years (Preferred) Active Directory: 3 years (Preferred) Work Location
One location
#J-18808-Ljbffr