Healogics
Overview
The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide. Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. As the aging population increases, along with rising obesity and diabetes and more surgical procedures, the number of patients who would benefit from expert wound care is growing. The Clinical Program Director is responsible for the management and strategic growth of the Wound Care Program and other wound care continuum programs for the assigned area of responsibility. This position provides complete oversight of the Wound Care Center (WCC)®, including day-to-day center operations, staff management, financial management, quality/performance improvement, community education, and clinical functions oversight. The Clinical Program Director maintains collaborative relationships within and outside the hospital organization and builds effective working relationships between Healogics and the hospital. All Healogics employees must perform job responsibilities according to Healogics policies, hospital policies, accrediting organizations, federal and state regulations, and CMS guidelines, as applicable. Essential Functions / Responsibilities
Percentage time shown in parentheses next to each function. Manages the Center’s Operations (20%) Oversees the day-to-day management of outpatient clinic(s) and other wound care continuum programs, as applicable. Continuously assesses current clinic flows, processes and procedures; identifies areas of improvement and develops and implements best practices to improve outcomes. Works with hospital and company personnel to ensure availability of adequate resources, supplies, equipment and services. Facilitates the flow of information and maximizes effective communication throughout the program. Prioritizes responsibilities and directs the work of the Center’s clinical staff and non-clinical staff. Collaborates with other health care providers across the wound care continuum, WCC® Providers, and Medical Director regarding clinic and patient needs. May function as a Documentation Assistant (scribe) in accordance with Healogics policy. Manages direct reports with HR collaboration (5%) Co-manages direct reports, including interviewing, hiring, motivating, coaching, counseling, establishing performance expectations, and conducting performance reviews. Performs Financial Management (10%) Manages and coordinates the revenue cycle for Healogics and the hospital partner, as appropriate. Stays current with reimbursement changes and provides physician and staff updates and education as needed. Reviews key financial reports, identifies indicator trends, and develops plans to implement best practices to ensure fiscal responsibility. Tracks and reports all ancillary revenues generated by the program. Manages costs through appropriate utilization and management of labor and supply across the wound care continuum. Works with the Healogics support team to complete financial reviews and presents results to hospital leadership. Manages Community Education / Marketing functions (20%) Collaborates with the hospital and Healogics marketing departments to establish strategic marketing plans and works with the hospital physician liaison to plan, coordinate, and execute activities to increase patient referrals to the WCC®. Works as part of a multi-functional team to determine key target referral sources and develops a systematic approach to build those relationships and increase referrals. Maintains and updates the list of Physician Practices within a given radius of the hospital. Visits Physician Practices, interacting with key physicians to raise awareness of the WCC® program using educational marketing materials; documents all physician office interactions and visits in the Healogics CRM system. Communicates regularly with the (C)DO and/or (C)VPO and the hospital executive sponsor regarding goals, targets, and other referral development information as needed. Manages Quality / Performance Improvement functions (10%) Implements and manages a continuous WCC® Performance Improvement Program and strives to meet WCC® quality indicators; ensures the program is integrated into the partner hospital’s PIP program. Participates in hospital committees when appropriate and ensures timely and accurate documentation in the patient record and outcomes database. Monitors patient, referring physician and customer satisfaction. Ensures patient safety guidelines are followed, ensures annual compliance requirements are completed, and promotes escalation of compliance concerns as appropriate. Manages clinical functions (20%) Coordinatest clinical activities and directs the work of clinical staff, including patient care assessment, planning, and implementation, and supports quality improvement in patient care. Partners with the team for clinical practice reviews. Serves as case manager for a group of wound care patients as needed, including assessments and direct patient care according to protocols and procedures, clinical competence, treatments, and patient/caregiver education. Performs hyperbaric-related duties as needed after completing Healogics Hyperbaric training. May perform hyperbaric safety director duties after completing the required Healogics hyperbaric safety director training. Manages Relationships (15%) Maintains an excellent relationship with the hospital client; understands needs, aligns goals, and demonstrates value; works effectively at all levels within the partner hospital and participates in hospital meetings and communications. Builds and develops relationships with wound care program providers, clinical and support staff; encourages program staff to provide excellent customer service to other hospital departments. Other duties Performs other duties as required. Required Education, Experience and Credentials
Current Registered Nurse (RN) license to be maintained throughout employment. Bachelor’s degree in Business Administration, Healthcare Administration, Nursing, or related field preferred with 1 year of marketing/community education in healthcare or clinical operations experience; or Associate’s degree in Business Administration, Healthcare Administration, Nursing, or related field preferred with 2+ years of marketing/community education in healthcare or clinical operations experience; or 4+ years of marketing/community education in healthcare or clinical operations experience. Management experience preferred. Required Knowledge, Skills and Abilities
Demonstrated competency in BLS (Basic Life Support). Knowledge of regulatory/accrediting requirements for healthcare organizations. Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Strong interpersonal, verbal and written communication skills, including group presentation skills. Strong analytical and quantitative skills. Strong customer service and follow-up skills. Strong organization and time management skills with the ability to multi-task in a fast-paced environment. Leadership and teaching skills. Strong relationship-building and influential skills. Strong team-building and motivational skills. Ability to work with Healogics and hospital management. Budget and strategic planning skills. Ability to travel overnight. Physical Demands
Extensive computer use and stationary work; various physical activities including lifting up to 75 pounds with assistance, bending, reaching, and traveling. Work Environment
Normal office environment; primarily indoors; patient care environment. Exposure to hazards (bloodborne pathogens, toxic chemicals, flammable/explosive gases), mechanical equipment, and proximity to moving objects. The salary for this position generally ranges between $89,062.50 - $115,187.50 annually. This range is an estimate based on candidate qualifications, education, experience, geography, and other factors permitted by law. If you are a current employee, to submit a job application, you need to apply as an internal candidate in Workday via the “Jobs Hub”. Healogics
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The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide. Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. As the aging population increases, along with rising obesity and diabetes and more surgical procedures, the number of patients who would benefit from expert wound care is growing. The Clinical Program Director is responsible for the management and strategic growth of the Wound Care Program and other wound care continuum programs for the assigned area of responsibility. This position provides complete oversight of the Wound Care Center (WCC)®, including day-to-day center operations, staff management, financial management, quality/performance improvement, community education, and clinical functions oversight. The Clinical Program Director maintains collaborative relationships within and outside the hospital organization and builds effective working relationships between Healogics and the hospital. All Healogics employees must perform job responsibilities according to Healogics policies, hospital policies, accrediting organizations, federal and state regulations, and CMS guidelines, as applicable. Essential Functions / Responsibilities
Percentage time shown in parentheses next to each function. Manages the Center’s Operations (20%) Oversees the day-to-day management of outpatient clinic(s) and other wound care continuum programs, as applicable. Continuously assesses current clinic flows, processes and procedures; identifies areas of improvement and develops and implements best practices to improve outcomes. Works with hospital and company personnel to ensure availability of adequate resources, supplies, equipment and services. Facilitates the flow of information and maximizes effective communication throughout the program. Prioritizes responsibilities and directs the work of the Center’s clinical staff and non-clinical staff. Collaborates with other health care providers across the wound care continuum, WCC® Providers, and Medical Director regarding clinic and patient needs. May function as a Documentation Assistant (scribe) in accordance with Healogics policy. Manages direct reports with HR collaboration (5%) Co-manages direct reports, including interviewing, hiring, motivating, coaching, counseling, establishing performance expectations, and conducting performance reviews. Performs Financial Management (10%) Manages and coordinates the revenue cycle for Healogics and the hospital partner, as appropriate. Stays current with reimbursement changes and provides physician and staff updates and education as needed. Reviews key financial reports, identifies indicator trends, and develops plans to implement best practices to ensure fiscal responsibility. Tracks and reports all ancillary revenues generated by the program. Manages costs through appropriate utilization and management of labor and supply across the wound care continuum. Works with the Healogics support team to complete financial reviews and presents results to hospital leadership. Manages Community Education / Marketing functions (20%) Collaborates with the hospital and Healogics marketing departments to establish strategic marketing plans and works with the hospital physician liaison to plan, coordinate, and execute activities to increase patient referrals to the WCC®. Works as part of a multi-functional team to determine key target referral sources and develops a systematic approach to build those relationships and increase referrals. Maintains and updates the list of Physician Practices within a given radius of the hospital. Visits Physician Practices, interacting with key physicians to raise awareness of the WCC® program using educational marketing materials; documents all physician office interactions and visits in the Healogics CRM system. Communicates regularly with the (C)DO and/or (C)VPO and the hospital executive sponsor regarding goals, targets, and other referral development information as needed. Manages Quality / Performance Improvement functions (10%) Implements and manages a continuous WCC® Performance Improvement Program and strives to meet WCC® quality indicators; ensures the program is integrated into the partner hospital’s PIP program. Participates in hospital committees when appropriate and ensures timely and accurate documentation in the patient record and outcomes database. Monitors patient, referring physician and customer satisfaction. Ensures patient safety guidelines are followed, ensures annual compliance requirements are completed, and promotes escalation of compliance concerns as appropriate. Manages clinical functions (20%) Coordinatest clinical activities and directs the work of clinical staff, including patient care assessment, planning, and implementation, and supports quality improvement in patient care. Partners with the team for clinical practice reviews. Serves as case manager for a group of wound care patients as needed, including assessments and direct patient care according to protocols and procedures, clinical competence, treatments, and patient/caregiver education. Performs hyperbaric-related duties as needed after completing Healogics Hyperbaric training. May perform hyperbaric safety director duties after completing the required Healogics hyperbaric safety director training. Manages Relationships (15%) Maintains an excellent relationship with the hospital client; understands needs, aligns goals, and demonstrates value; works effectively at all levels within the partner hospital and participates in hospital meetings and communications. Builds and develops relationships with wound care program providers, clinical and support staff; encourages program staff to provide excellent customer service to other hospital departments. Other duties Performs other duties as required. Required Education, Experience and Credentials
Current Registered Nurse (RN) license to be maintained throughout employment. Bachelor’s degree in Business Administration, Healthcare Administration, Nursing, or related field preferred with 1 year of marketing/community education in healthcare or clinical operations experience; or Associate’s degree in Business Administration, Healthcare Administration, Nursing, or related field preferred with 2+ years of marketing/community education in healthcare or clinical operations experience; or 4+ years of marketing/community education in healthcare or clinical operations experience. Management experience preferred. Required Knowledge, Skills and Abilities
Demonstrated competency in BLS (Basic Life Support). Knowledge of regulatory/accrediting requirements for healthcare organizations. Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Strong interpersonal, verbal and written communication skills, including group presentation skills. Strong analytical and quantitative skills. Strong customer service and follow-up skills. Strong organization and time management skills with the ability to multi-task in a fast-paced environment. Leadership and teaching skills. Strong relationship-building and influential skills. Strong team-building and motivational skills. Ability to work with Healogics and hospital management. Budget and strategic planning skills. Ability to travel overnight. Physical Demands
Extensive computer use and stationary work; various physical activities including lifting up to 75 pounds with assistance, bending, reaching, and traveling. Work Environment
Normal office environment; primarily indoors; patient care environment. Exposure to hazards (bloodborne pathogens, toxic chemicals, flammable/explosive gases), mechanical equipment, and proximity to moving objects. The salary for this position generally ranges between $89,062.50 - $115,187.50 annually. This range is an estimate based on candidate qualifications, education, experience, geography, and other factors permitted by law. If you are a current employee, to submit a job application, you need to apply as an internal candidate in Workday via the “Jobs Hub”. Healogics
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