Stellantis
Parts & Service Business Center Lead - Midwest Business Center (Chicago)
Stellantis, Chicago, Illinois, United States, 60290
Overview
Parts & Service Business Center Lead - Midwest Business Center (Chicago) The Parts & Service Business Center Lead is responsible for leading and optimizing the service and parts operations within the Stellantis CJDRF dealer network. This includes revenue generation through Mopar & private label parts, accessory sales and a strategic focus on the customer experience to drive increased loyalty and retention. Responsibilities
Ownership of overall retail/wholesale parts sales, service, service quality, warranty, service contracts and customer experience. Identify, assess regional market needs and opportunities. Develop and implement a strategy to increase parts sales and customer loyalty. Work closely with peers and leadership team of both Sales and Network to ensure alignment, perception and reality of unified front, exceptional support. Challenge status-quo, discover and champion best practice benchmarking, process improvement. People Leadership
Lead independent entrepreneurs to achieve higher levels of performance. Lead and mentor the field team to realize their potential professionally, deliver breakthrough results. Build team through strong collaboration, mentorship, trust and mutual respect. Develop and raise the technical expertise and competency in both the dealership and field. Basic Qualifications
Bachelor's degree in Business, Marketing, Automotive Technology or related field. 10+ years' experience of increasing responsibility in automotive sales. Supervisory experience. Proven track record of achieving breakthrough sales results. Experience managing large team, holding them accountable & delivering tough messages. Strong influencing and negotiation skills. Willingness to relocate. Willingness to travel 50%. Preferred Qualifications
Master's degree. Benefits
Comprehensive Health & Well-being Coverage from day one (medical, dental, vision, prescription drug). Employee Assistance Program (EAP) available for confidential support. Family Building Benefit, including fertility and infertility treatments, adoption services, and gestational surrogacy. Generous Paid Time Off including 17+ paid holidays with company shut-down Dec 24–Jan 1, vacation, float & wellbeing days, sick time, fully paid parental leave. Competitive Retirement Savings Plans with employer match on 401(k), Roth, and Catch-Up plans; employer contribution even if you don’t contribute. Income protection & insurance options (life, group accident, critical illness, etc.). Company Vehicle Lease Program for eligible employees and their immediate families with insurance, maintenance, and unlimited miles; exclusive discounts on Stellantis products. Support for growth and giving back: tuition reimbursement, student loan refinancing programs, 18 paid volunteer hours per year. And more. Stellantis supports you inside and outside of work. EEO Statement
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future. EOE / Disability / Veteran
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Parts & Service Business Center Lead - Midwest Business Center (Chicago) The Parts & Service Business Center Lead is responsible for leading and optimizing the service and parts operations within the Stellantis CJDRF dealer network. This includes revenue generation through Mopar & private label parts, accessory sales and a strategic focus on the customer experience to drive increased loyalty and retention. Responsibilities
Ownership of overall retail/wholesale parts sales, service, service quality, warranty, service contracts and customer experience. Identify, assess regional market needs and opportunities. Develop and implement a strategy to increase parts sales and customer loyalty. Work closely with peers and leadership team of both Sales and Network to ensure alignment, perception and reality of unified front, exceptional support. Challenge status-quo, discover and champion best practice benchmarking, process improvement. People Leadership
Lead independent entrepreneurs to achieve higher levels of performance. Lead and mentor the field team to realize their potential professionally, deliver breakthrough results. Build team through strong collaboration, mentorship, trust and mutual respect. Develop and raise the technical expertise and competency in both the dealership and field. Basic Qualifications
Bachelor's degree in Business, Marketing, Automotive Technology or related field. 10+ years' experience of increasing responsibility in automotive sales. Supervisory experience. Proven track record of achieving breakthrough sales results. Experience managing large team, holding them accountable & delivering tough messages. Strong influencing and negotiation skills. Willingness to relocate. Willingness to travel 50%. Preferred Qualifications
Master's degree. Benefits
Comprehensive Health & Well-being Coverage from day one (medical, dental, vision, prescription drug). Employee Assistance Program (EAP) available for confidential support. Family Building Benefit, including fertility and infertility treatments, adoption services, and gestational surrogacy. Generous Paid Time Off including 17+ paid holidays with company shut-down Dec 24–Jan 1, vacation, float & wellbeing days, sick time, fully paid parental leave. Competitive Retirement Savings Plans with employer match on 401(k), Roth, and Catch-Up plans; employer contribution even if you don’t contribute. Income protection & insurance options (life, group accident, critical illness, etc.). Company Vehicle Lease Program for eligible employees and their immediate families with insurance, maintenance, and unlimited miles; exclusive discounts on Stellantis products. Support for growth and giving back: tuition reimbursement, student loan refinancing programs, 18 paid volunteer hours per year. And more. Stellantis supports you inside and outside of work. EEO Statement
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future. EOE / Disability / Veteran
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