Stellantis
Parts and Service Technical Advisor- Dallas, TX
Stellantis, Dallas, Texas, United States, 75215
Overview
Parts and Service Technical Advisor- Dallas, TX Join to apply for the Parts and Service Technical Advisor- Dallas, TX role at Stellantis Responsibilities
Provide phone and in-dealership technical assistance Troubleshoot and solve final repair attempt situations Represent Stellantis as subject matter expert (litigation/buybacks) CAIR updates needed for each involvement Manage dealership technical training requirements Provide support for C.A.G. / Engineering / proving grounds requests Recall and Rapid Response (RRT) follow up and reduction Act as quality feedback liaison Dealership Consultation
Repair Service Agreements and facilities inspections Tools/equipment/facility Customer experience and improved Fixed First Visit Repair shop process improvements and proactive business planning with a focus on the customer Basic Qualifications
Associates Degree in Automotive Technology OR a high school diploma / GED AND automotive trade school certification Excellent verbal communication skills 3+ years of experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician) Excel in building positive working relationships, customer satisfaction and issue resolution Self-motivated with demonstrated ability to achieve goals under minimal supervision Willing to relocate Required to travel domestically (61-80%), 50% overnight travel Preferred Qualifications
Bachelor's degree in Business, Automotive Technology, or related field Dealership experience ASE certification Body shop experience Our Benefits — Designed With You In Mind
Comprehensive Health & Well-being Coverage: From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges. Family Building Benefit: We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy. Generous Paid Time Off: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most. Competitive Retirement Savings Plans: An employer match on contributions to your 401k, Roth, and Catch-Up plans; An employer contribution, even if you don’t contribute. Income Protection & Insurance Options: Benefit from both employer-provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. Company Vehicle Lease Program: Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, exclusive discounts on Stellantis products. Support for Your Growth and Giving Back: Tuition reimbursement; Student loan refinancing programs; 18 paid volunteer hours each year. And so much more! When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work. EEO Statement:
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company. EOE / Disability / Veteran
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Parts and Service Technical Advisor- Dallas, TX Join to apply for the Parts and Service Technical Advisor- Dallas, TX role at Stellantis Responsibilities
Provide phone and in-dealership technical assistance Troubleshoot and solve final repair attempt situations Represent Stellantis as subject matter expert (litigation/buybacks) CAIR updates needed for each involvement Manage dealership technical training requirements Provide support for C.A.G. / Engineering / proving grounds requests Recall and Rapid Response (RRT) follow up and reduction Act as quality feedback liaison Dealership Consultation
Repair Service Agreements and facilities inspections Tools/equipment/facility Customer experience and improved Fixed First Visit Repair shop process improvements and proactive business planning with a focus on the customer Basic Qualifications
Associates Degree in Automotive Technology OR a high school diploma / GED AND automotive trade school certification Excellent verbal communication skills 3+ years of experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician) Excel in building positive working relationships, customer satisfaction and issue resolution Self-motivated with demonstrated ability to achieve goals under minimal supervision Willing to relocate Required to travel domestically (61-80%), 50% overnight travel Preferred Qualifications
Bachelor's degree in Business, Automotive Technology, or related field Dealership experience ASE certification Body shop experience Our Benefits — Designed With You In Mind
Comprehensive Health & Well-being Coverage: From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges. Family Building Benefit: We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy. Generous Paid Time Off: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most. Competitive Retirement Savings Plans: An employer match on contributions to your 401k, Roth, and Catch-Up plans; An employer contribution, even if you don’t contribute. Income Protection & Insurance Options: Benefit from both employer-provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. Company Vehicle Lease Program: Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, exclusive discounts on Stellantis products. Support for Your Growth and Giving Back: Tuition reimbursement; Student loan refinancing programs; 18 paid volunteer hours each year. And so much more! When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work. EEO Statement:
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company. EOE / Disability / Veteran
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