Minnesota Council of Nonprofits
Domestic Violence Shelter Advocate - FT and PT Positions Available
Minnesota Council of Nonprofits, Cambridge, Minnesota, United States, 55008
Overview
POSITION OBJECTIVE : The Shelter Advocate is responsible for providing crisis intervention, direct service, and systems advocacy for individuals residing in a domestic violence shelter setting. It is expected that Shelter Advocates’ job performance will incorporate the practice and promotion of Family Pathways guiding principles: trust, collaboration, communication, integrity, respect, positivity, and creativity. Responsibilities
Programming (50%) Provide emotional support, advocacy, crisis intervention, and information and referral to callers on the 24-hour crisis line. Assess callers for appropriateness for the shelter. Complete intake forms with all new residents within 24 hours of entry into the shelter; orient residents to the shelter facility; explain expectations of residents in the shelter, and inform residents of services offered. Provide trauma-informed and empowerment model services to residents. Assume positive intent. Effectively “triage” priorities and multitask as needed. Utilizing a Primary Advocate approach, coordinate and provide case planning and personal/legal advocacy for residents. Collaborate with agency staff to review resident cases and make recommendations to aid in resident success. Plan and facilitate resident groups and activities: support, parenting, illness management, house meetings, etc., as needed and directed. Assist and support residents with non-violent forms of problem-solving, crisis management, and conflict resolution utilizing de-escalation skills when necessary to ensure a safe environment. Provide residents access to their personal belongings kept in locked storage according to policy. Provide transportation for residents when necessary. Develop and maintain listings of available community resources/referrals and act as a liaison between those resources and residents as needed. Maintain professional boundaries, confidentiality, and integrity of sensitive information always. Role model positive behavior, interactions, conflict resolution, etc., for the residents and with other staff. Offer support, assistance to, and inclusion of volunteers. Shelter Operations (35%) Provide a welcoming, peaceful, healing environment for residents. Know, communicate, and execute shelter procedures. At the beginning of each shift, update the Day One database and make changes during a shift as shelter census changes. At the beginning of each shift, conduct a shelter walk-through to ensure resident safety and check on facility needs. Report needed repairs to the supervisor. Assist in the upkeep of the shelter and grounds. Complete minor repairs. Activate and deactivate the security system at the beginning and end of the shift. Maintain the cleanliness of the shelter common areas, the Advocate office, and other areas as needed. Deep clean and sanitize per the overnight cleaning schedule if working overnight shift. Ensure all agency laundry is done each shift. Prepare resident rooms for new intakes, which might include cleaning/sanitizing the room, packing and storing resident belongings, making beds, and doing laundry. Assist with the organization of food and supplies. Assist with the organization of donations. Ensure copies of forms used by advocates are made and placed in appropriate folders. Attend and participate in all staff and supervision meetings, trainings, and in-services as required. Community (5%) Greet visitors, callers, and donors, handling their inquiries or directing them to the appropriate person according to their needs. Receive, record, thank, and organize donations. Financial contributions must be given to your supervisor immediately. Develop and maintain positive working relationships with community partners. Participate in outreach and awareness efforts and public speaking engagements as directed. Participate in local multi-disciplinary teams as directed. Professional behavior, dress and conduct are expected in all aspects of work with residents as well as contact with the community. Administration (10%) Complete documentation to ensure compliance with agency standards and funder expectations. Complete necessary electronic entries and all agency-required forms in a timely fashion. Comply with funder, state, and federal rules, laws, and regulations. Review the communication log and any other pertinent information back to the last day worked. Complete agency forms to document critical incidents or injury, and notify the supervisor immediately. Adhere to and promote Family Pathways organizational, program, and personnel policies. Perform other duties as assigned and work as a team member with staff, volunteers, and administration. Required: Associate’s degree in human services or 2 years’ experience in domestic violence, sexual assault, or the human services field. Experience working with people who are managing the crisis. Ability to remain awake during working hours. Preferred: Bachelor’s degree in human services or related field. Experience using VELA software. Qualifications: Familiar with trauma-informed, client-centered, strength-based, and empowerment models Experience providing advocacy to victims of domestic violence and sexual assault Sensitivity and knowledge of the issues regarding domestic violence and sexual assault A team player committed to advancing vision, mission, values, and the team’s guiding principles Demonstrated passion to work with diverse and/or low-income populations, including those experiencing food insecurity, homelessness, domestic violence, and/or mental illness. Ability to maintain confidentiality with sensitive information and confidential matters Exceptional written, verbal, and interpersonal communication skills; excellent listening skills Organized and works well under pressure and manages multiple projects/deadlines Must have a dependable vehicle, a current and valid MN state driver’s license, and proof of insurance Position requires the ability to sit for extended periods, close vision, the ability to adjust focus, and see color Must occasionally lift and/or move up to 25 pounds and occasionally required to climb or balance and stoop, kneel, crouch, or crawl. Technical Skills: Proficiency in Microsoft Office Equality statement: Family Pathways is an Equal Opportunity Employer Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
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POSITION OBJECTIVE : The Shelter Advocate is responsible for providing crisis intervention, direct service, and systems advocacy for individuals residing in a domestic violence shelter setting. It is expected that Shelter Advocates’ job performance will incorporate the practice and promotion of Family Pathways guiding principles: trust, collaboration, communication, integrity, respect, positivity, and creativity. Responsibilities
Programming (50%) Provide emotional support, advocacy, crisis intervention, and information and referral to callers on the 24-hour crisis line. Assess callers for appropriateness for the shelter. Complete intake forms with all new residents within 24 hours of entry into the shelter; orient residents to the shelter facility; explain expectations of residents in the shelter, and inform residents of services offered. Provide trauma-informed and empowerment model services to residents. Assume positive intent. Effectively “triage” priorities and multitask as needed. Utilizing a Primary Advocate approach, coordinate and provide case planning and personal/legal advocacy for residents. Collaborate with agency staff to review resident cases and make recommendations to aid in resident success. Plan and facilitate resident groups and activities: support, parenting, illness management, house meetings, etc., as needed and directed. Assist and support residents with non-violent forms of problem-solving, crisis management, and conflict resolution utilizing de-escalation skills when necessary to ensure a safe environment. Provide residents access to their personal belongings kept in locked storage according to policy. Provide transportation for residents when necessary. Develop and maintain listings of available community resources/referrals and act as a liaison between those resources and residents as needed. Maintain professional boundaries, confidentiality, and integrity of sensitive information always. Role model positive behavior, interactions, conflict resolution, etc., for the residents and with other staff. Offer support, assistance to, and inclusion of volunteers. Shelter Operations (35%) Provide a welcoming, peaceful, healing environment for residents. Know, communicate, and execute shelter procedures. At the beginning of each shift, update the Day One database and make changes during a shift as shelter census changes. At the beginning of each shift, conduct a shelter walk-through to ensure resident safety and check on facility needs. Report needed repairs to the supervisor. Assist in the upkeep of the shelter and grounds. Complete minor repairs. Activate and deactivate the security system at the beginning and end of the shift. Maintain the cleanliness of the shelter common areas, the Advocate office, and other areas as needed. Deep clean and sanitize per the overnight cleaning schedule if working overnight shift. Ensure all agency laundry is done each shift. Prepare resident rooms for new intakes, which might include cleaning/sanitizing the room, packing and storing resident belongings, making beds, and doing laundry. Assist with the organization of food and supplies. Assist with the organization of donations. Ensure copies of forms used by advocates are made and placed in appropriate folders. Attend and participate in all staff and supervision meetings, trainings, and in-services as required. Community (5%) Greet visitors, callers, and donors, handling their inquiries or directing them to the appropriate person according to their needs. Receive, record, thank, and organize donations. Financial contributions must be given to your supervisor immediately. Develop and maintain positive working relationships with community partners. Participate in outreach and awareness efforts and public speaking engagements as directed. Participate in local multi-disciplinary teams as directed. Professional behavior, dress and conduct are expected in all aspects of work with residents as well as contact with the community. Administration (10%) Complete documentation to ensure compliance with agency standards and funder expectations. Complete necessary electronic entries and all agency-required forms in a timely fashion. Comply with funder, state, and federal rules, laws, and regulations. Review the communication log and any other pertinent information back to the last day worked. Complete agency forms to document critical incidents or injury, and notify the supervisor immediately. Adhere to and promote Family Pathways organizational, program, and personnel policies. Perform other duties as assigned and work as a team member with staff, volunteers, and administration. Required: Associate’s degree in human services or 2 years’ experience in domestic violence, sexual assault, or the human services field. Experience working with people who are managing the crisis. Ability to remain awake during working hours. Preferred: Bachelor’s degree in human services or related field. Experience using VELA software. Qualifications: Familiar with trauma-informed, client-centered, strength-based, and empowerment models Experience providing advocacy to victims of domestic violence and sexual assault Sensitivity and knowledge of the issues regarding domestic violence and sexual assault A team player committed to advancing vision, mission, values, and the team’s guiding principles Demonstrated passion to work with diverse and/or low-income populations, including those experiencing food insecurity, homelessness, domestic violence, and/or mental illness. Ability to maintain confidentiality with sensitive information and confidential matters Exceptional written, verbal, and interpersonal communication skills; excellent listening skills Organized and works well under pressure and manages multiple projects/deadlines Must have a dependable vehicle, a current and valid MN state driver’s license, and proof of insurance Position requires the ability to sit for extended periods, close vision, the ability to adjust focus, and see color Must occasionally lift and/or move up to 25 pounds and occasionally required to climb or balance and stoop, kneel, crouch, or crawl. Technical Skills: Proficiency in Microsoft Office Equality statement: Family Pathways is an Equal Opportunity Employer Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
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