Florida International University
Assistant Director Academic Support Services (Office of Education Abroad)
Florida International University, Miami, Florida, us, 33222
Overview
Assistant Director Academic Support Services (Office of Education Abroad) at Florida International University. The role provides leadership and operational oversight for international education initiatives, with responsibility for inbound and outbound student exchange programs, compliance, risk management, partnership development, and student advising. The Assistant Director supervises staff, streamlines office operations, and serves as a key contact for crisis response, international partnerships, and student support. Responsibilities
Manages the application/approval processes for international student exchange programs and monitors for compliance with requirements and policies. Maintains accurate and up-to-date student forms and records. Works on the implementation of the office\'s outreach and promotional efforts, including a year-round calendar of events and activities. Provides leadership and support for FIU\'s Office of Education Abroad (OEA) programs, including safety and security, pre-departure orientation, financial aid, student finances, course registration, student conduct, and faculty-related matters such as medical and safety preparations, account and program budget support. Participates in developing, designing, and implementing improved processes to enhance office operations, including student advising, orientation sessions, and program promotion. Supervises assigned staff. Collaborates with the Director to identify and implement new study abroad partnerships. Responsible for marketing, recruitment, and academic advising of potential international student exchange participants; counsel on finances, health and safety, visas, cultural adjustment, and travel complexities. Provides logistic and scheduling support for Study Abroad Fairs and Presentations. Oversees the administration and analysis of program-wide evaluations, including collecting and analyzing quantitative and qualitative reports. Promotes study abroad opportunities through advising, workshops, presentations, and campus-wide events; provides comprehensive advising to outbound students and inbound exchange/J-1 students on options, eligibility, travel documents, and course registration. Serves as one of 24/7 emergency contacts for students and faculty abroad and provides initial crisis response. Advises on the Benjamin A. Gilman International Scholarship; may participate in occasional domestic or international travel for program or professional development. Liaises with campus partners to streamline support for students (Financial Aid, International Services, Admissions, Registrar, Housing). Oversees STEP registration processes for FIU students traveling abroad for educational purposes. Collaborates with the Director and team on new projects, such as student surveys, committees, in-house trainings, and other assigned projects. Minimum Qualifications
Bachelor\'s degree and four (4) years of appropriate experience, or Master\'s degree and two (2) years of experience. Desired Qualifications
Experience in Higher Education. Experience with Study Abroad/International programs. Experience in supervision and managing team members and projects. Job Category
Administrative Advertised Salary
$66,000 - $70,000 Work Schedule
Begin time: 8:30 AM End time: 5:00 PM Pre-Employment Requirements
Criminal Background Check Other Information
Ability to travel locally and nationally. Ability to travel internationally. Ability to travel to FIU locations and/or campuses. Ability to work occasional evenings and/or weekends. How To Apply
Prospective Employee If you have not created a registered account, you will be asked to create a username and password. Use an active/valid e-mail account as it will be the main communication channel. You can track your status in My Applications. To be considered eligible for internal candidates, staff must meet minimum requirements and be in good performance standing. Prepare to attach electronic copies of your resume, cover letter, or other documents. Combine documents into one attachment in Word or PDF format. All applicants must complete the online application, including work history and education details. This posting will close at 12:00 am on the close date. Current Employee As a current employee, log into Employee Self Service (ESS) to apply for this and other internal opportunities. Track your applicant status in My Applications. Ensure you meet minimum requirements and are in good performance standing. Attach resume/CV, cover letter, or other documents as a single attachment in Word or PDF format. This posting will close at 12:00 am on the close date. Disclosures
Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, FIU provides information on crime statistics, crime prevention, law enforcement, and related issues. The FIU Annual Security Report is available online. Paper copies may be requested from FIU Police Department. Pay Transparency: FIU is an Equal Opportunity, Equal Access, and Affirmative Action Employer. Qualified applicants receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status. For nondiscrimination inquiries, contact FIU Office of Civil Rights Compliance and Accessibility.
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Assistant Director Academic Support Services (Office of Education Abroad) at Florida International University. The role provides leadership and operational oversight for international education initiatives, with responsibility for inbound and outbound student exchange programs, compliance, risk management, partnership development, and student advising. The Assistant Director supervises staff, streamlines office operations, and serves as a key contact for crisis response, international partnerships, and student support. Responsibilities
Manages the application/approval processes for international student exchange programs and monitors for compliance with requirements and policies. Maintains accurate and up-to-date student forms and records. Works on the implementation of the office\'s outreach and promotional efforts, including a year-round calendar of events and activities. Provides leadership and support for FIU\'s Office of Education Abroad (OEA) programs, including safety and security, pre-departure orientation, financial aid, student finances, course registration, student conduct, and faculty-related matters such as medical and safety preparations, account and program budget support. Participates in developing, designing, and implementing improved processes to enhance office operations, including student advising, orientation sessions, and program promotion. Supervises assigned staff. Collaborates with the Director to identify and implement new study abroad partnerships. Responsible for marketing, recruitment, and academic advising of potential international student exchange participants; counsel on finances, health and safety, visas, cultural adjustment, and travel complexities. Provides logistic and scheduling support for Study Abroad Fairs and Presentations. Oversees the administration and analysis of program-wide evaluations, including collecting and analyzing quantitative and qualitative reports. Promotes study abroad opportunities through advising, workshops, presentations, and campus-wide events; provides comprehensive advising to outbound students and inbound exchange/J-1 students on options, eligibility, travel documents, and course registration. Serves as one of 24/7 emergency contacts for students and faculty abroad and provides initial crisis response. Advises on the Benjamin A. Gilman International Scholarship; may participate in occasional domestic or international travel for program or professional development. Liaises with campus partners to streamline support for students (Financial Aid, International Services, Admissions, Registrar, Housing). Oversees STEP registration processes for FIU students traveling abroad for educational purposes. Collaborates with the Director and team on new projects, such as student surveys, committees, in-house trainings, and other assigned projects. Minimum Qualifications
Bachelor\'s degree and four (4) years of appropriate experience, or Master\'s degree and two (2) years of experience. Desired Qualifications
Experience in Higher Education. Experience with Study Abroad/International programs. Experience in supervision and managing team members and projects. Job Category
Administrative Advertised Salary
$66,000 - $70,000 Work Schedule
Begin time: 8:30 AM End time: 5:00 PM Pre-Employment Requirements
Criminal Background Check Other Information
Ability to travel locally and nationally. Ability to travel internationally. Ability to travel to FIU locations and/or campuses. Ability to work occasional evenings and/or weekends. How To Apply
Prospective Employee If you have not created a registered account, you will be asked to create a username and password. Use an active/valid e-mail account as it will be the main communication channel. You can track your status in My Applications. To be considered eligible for internal candidates, staff must meet minimum requirements and be in good performance standing. Prepare to attach electronic copies of your resume, cover letter, or other documents. Combine documents into one attachment in Word or PDF format. All applicants must complete the online application, including work history and education details. This posting will close at 12:00 am on the close date. Current Employee As a current employee, log into Employee Self Service (ESS) to apply for this and other internal opportunities. Track your applicant status in My Applications. Ensure you meet minimum requirements and are in good performance standing. Attach resume/CV, cover letter, or other documents as a single attachment in Word or PDF format. This posting will close at 12:00 am on the close date. Disclosures
Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, FIU provides information on crime statistics, crime prevention, law enforcement, and related issues. The FIU Annual Security Report is available online. Paper copies may be requested from FIU Police Department. Pay Transparency: FIU is an Equal Opportunity, Equal Access, and Affirmative Action Employer. Qualified applicants receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status. For nondiscrimination inquiries, contact FIU Office of Civil Rights Compliance and Accessibility.
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