Canopy by Hilton Downtown Ithaca

About Us: The Canopy by Hilton is a lifestyle brand hotel known for exceptional guest experiences and high standards of service. Our in-house restaurant The Strand offers a modern, relaxed vibe, and attentive hospitality. We are seeking a dedicated and experienced Front of House Manager to lead our restaurant team and uphold the standards our guests have come to expect. Job Summary: As Front of House Manager, you will be the face of our restaurant. You’ll lead by example, ensuring smooth day-to-day operations, providing excellent service to guests, and managing and motivating your team. This role requires strong leadership, attention to detail, and a passion for creating memorable guest experiences. Key Responsibilities: Oversee daily front-of-house operations, ensuring excellent customer service at all times Manage, train, and motivate FOH staff, including servers, hosts, and bartenders Schedule staff and manage labor costs efficiently Liaise with kitchen and hotel management to ensure seamless communication Handle all ordering for the bar Handle guest feedback and resolve complaints professionally Ensure compliance with health and safety regulations Maintain cleanliness and presentation of the dining area Calculate tip outs for servers, bartenders, and hosts weekly Assist with recruitment, onboarding, and performance reviews Update POS Oracle Symphony when necessary Requirements: Proven experience in a similar FOH management role, preferably in a hotel or upscale restaurant Excellent interpersonal and communication skills Strong leadership abilities and a hands-on management style Passion for hospitality and delivering outstanding service Knowledge of POS systems and reservation platforms Availability to work evenings, weekends, and holidays as required Hospitality or business management qualification First Aid and/or Food Safety certification Experience with events or private dining coordination What We Offer: Competitive salary and performance-based bonuses Staff meals and Hilton discounts Opportunities for career development and training Supportive team environment in a well-established hotel Salary: $20-$25/Hr.

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