Job Description
We are looking for a dedicated IT Support Technician to provide exceptional technical support and ensure the smooth operation of IT systems and services. In this Contract-to-Permanent position, you will assist users with hardware, software, and network-related issues, while also managing and optimizing key IT tools and systems. This role is based in Mechanicsburg, Pennsylvania, and offers an exciting opportunity to contribute to a dynamic IT environment.
Responsibilities:
• Provide first-line technical support for hardware, software, and network issues, ensuring timely resolution.
• Manage and maintain IT infrastructure, including servers, workstations, and networked systems.
• Optimize and administer Microsoft Intune for device provisioning, compliance, and security policies.
• Support Microsoft 365 services such as Exchange Online, Teams, SharePoint, and Azure Active Directory.
• Monitor system performance, ensure data backups, and maintain security compliance.
• Identify and implement opportunities to automate or enhance IT workflows and processes.
• Conduct onboarding and offboarding of users, including device setup and access management.
• Collaborate with internal teams to resolve escalated technical issues and deliver excellent service.
• Document processes and maintain accurate records of IT activities and incidents.
• Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
• 1–2 years of experience in IT support, systems administration, or a similar role.
• Proficiency in Microsoft Intune and Microsoft 365, including device management and application deployment.
• Familiarity with Azure Active Directory, Group Policy, and Windows Server administration.
• Knowledge of PowerApps and Power Automate workflows is a plus.