Hilton Worldwide, Inc.
Front Office Supervisor - Hilton Motif Seattle
Hilton Worldwide, Inc., Seattle, Washington, us, 98127
Job Description
Front Office Supervisor - Hilton Motif Seattle (HOT0C0XW) Job Number:
Front Office Supervisor - Hilton Motif Seattle (HOT0C0XW) Work Locations
Hilton Motif Seattle, 1415 Fifth Avenue, Seattle, 98101 Overview
The Hilton Motif Seattle is looking for a talented Front Office Supervisor to join their dynamic team! Located on 5th Avenue in the heart of downtown Seattle, this stylish boutique hotel is nestled between Pike Place Market and Union Street and is surrounded by the city's finest restaurants, shopping, entertainment venues, museums and attractions. This sleek urban style hotel features amenities including a vibrant award-winning restaurant offering an extensive outdoor patio with sweeping city views, over 28,000 square feet of meeting space, and 319 newly redesigned rooms. Benefits & Compensation
Competitive health benefits, career growth opportunities, Go Hilton travel discount program, complimentary meals while on shift, and more. Qualifications
Minimum 2 years of front desk experience. At least 3 years of supervisory experience. Enthusiasm for developing others through training, leadership, and engagement. Shift Pattern
Full availability, weekends and holiday required. Hourly Rate
From $27.00 - $28.00 based on applicable and specialized experience and location. What will I be doing?
Assign work and supervise team member performance in all Front Office procedures including guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services, and determining room rates and availability. Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner. Support and assist team members in handling guest inquiries and requests and in resolving guest complaints. Schedule, assign daily work, lead pre-shift meetings, inform and train team members. Monitor, observe and assist in evaluating team member performance. Monitor lobby traffic and adjust staffing accordingly. What are we looking for?
We look for demonstration of Hilton values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and urgency with discipline. We also seek key attributes: Quality, Productivity, Customer Focus. Other Compensation
Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount. Front Office Upselling Incentive Program – Commission based program paid monthly based on upsell revenue up to 15% commission. Complimentary meals in the cafeteria while on shift. Commuter Benefit – Unlimited city and county public transit for $18/mo. Schedule
Full-time Brand
Hilton Hotels & Resorts Job
Guest Services, Operations, and Front Office
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Front Office Supervisor - Hilton Motif Seattle (HOT0C0XW) Job Number:
Front Office Supervisor - Hilton Motif Seattle (HOT0C0XW) Work Locations
Hilton Motif Seattle, 1415 Fifth Avenue, Seattle, 98101 Overview
The Hilton Motif Seattle is looking for a talented Front Office Supervisor to join their dynamic team! Located on 5th Avenue in the heart of downtown Seattle, this stylish boutique hotel is nestled between Pike Place Market and Union Street and is surrounded by the city's finest restaurants, shopping, entertainment venues, museums and attractions. This sleek urban style hotel features amenities including a vibrant award-winning restaurant offering an extensive outdoor patio with sweeping city views, over 28,000 square feet of meeting space, and 319 newly redesigned rooms. Benefits & Compensation
Competitive health benefits, career growth opportunities, Go Hilton travel discount program, complimentary meals while on shift, and more. Qualifications
Minimum 2 years of front desk experience. At least 3 years of supervisory experience. Enthusiasm for developing others through training, leadership, and engagement. Shift Pattern
Full availability, weekends and holiday required. Hourly Rate
From $27.00 - $28.00 based on applicable and specialized experience and location. What will I be doing?
Assign work and supervise team member performance in all Front Office procedures including guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services, and determining room rates and availability. Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner. Support and assist team members in handling guest inquiries and requests and in resolving guest complaints. Schedule, assign daily work, lead pre-shift meetings, inform and train team members. Monitor, observe and assist in evaluating team member performance. Monitor lobby traffic and adjust staffing accordingly. What are we looking for?
We look for demonstration of Hilton values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and urgency with discipline. We also seek key attributes: Quality, Productivity, Customer Focus. Other Compensation
Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount. Front Office Upselling Incentive Program – Commission based program paid monthly based on upsell revenue up to 15% commission. Complimentary meals in the cafeteria while on shift. Commuter Benefit – Unlimited city and county public transit for $18/mo. Schedule
Full-time Brand
Hilton Hotels & Resorts Job
Guest Services, Operations, and Front Office
#J-18808-Ljbffr