Hilton Motif Seattle
Front Office Supervisor - Hilton Motif Seattle
Hilton Motif Seattle, Seattle, Washington, us, 98127
Front Office Supervisor – Hilton Motif Seattle
Location: Seattle, WA
Schedule: Full-time
Brand: Hilton Hotels & Resorts
Job function: Guest Services, Operations, Front Office
Compensation Hourly rate: $27.00 – $28.00, based on experience and location.
Responsibilities
Assign work and supervise team member performance in all Front Office procedures including guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services, and room rate determination.
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
Monitor, observe and assist in evaluating team member performance.
Monitor lobby traffic and adjust staffing accordingly.
Qualifications
A minimum of 2 years of front desk experience.
At least 3 years of supervisory experience.
A strong passion for delivering memorable guest experiences.
Enthusiasm for developing others through training, leadership, and engagement.
Benefits
Medical Insurance Coverage – for you and your family
Vision, dental, life and disability insurance
Mental Health Resources
Best‑in‑Class Paid Time Off (PTO) – accrue up to 18 days/144 hours in your first year
Supportive parental leave program (aligned with Washington State Paid Family and Medical Leave)
Go Hilton travel discount program: 110 nights of discounted travel per calendar year
Matching 401(k)
Debt‑free education: Access to a variety of educational credentials
Career growth and development opportunities
Team Member Resource Groups, Recognition and rewards programs
DailyPay access to your pay when you need it
Other Compensation
Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
Front Office Upselling Incentive Program – monthly commission based on upsell revenue (up to 15%)
Commuter Benefit – Unlimited city and county public transit for $18/month
Schedule Full‑time, with full availability and weekends/holidays required.
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Schedule: Full-time
Brand: Hilton Hotels & Resorts
Job function: Guest Services, Operations, Front Office
Compensation Hourly rate: $27.00 – $28.00, based on experience and location.
Responsibilities
Assign work and supervise team member performance in all Front Office procedures including guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services, and room rate determination.
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
Monitor, observe and assist in evaluating team member performance.
Monitor lobby traffic and adjust staffing accordingly.
Qualifications
A minimum of 2 years of front desk experience.
At least 3 years of supervisory experience.
A strong passion for delivering memorable guest experiences.
Enthusiasm for developing others through training, leadership, and engagement.
Benefits
Medical Insurance Coverage – for you and your family
Vision, dental, life and disability insurance
Mental Health Resources
Best‑in‑Class Paid Time Off (PTO) – accrue up to 18 days/144 hours in your first year
Supportive parental leave program (aligned with Washington State Paid Family and Medical Leave)
Go Hilton travel discount program: 110 nights of discounted travel per calendar year
Matching 401(k)
Debt‑free education: Access to a variety of educational credentials
Career growth and development opportunities
Team Member Resource Groups, Recognition and rewards programs
DailyPay access to your pay when you need it
Other Compensation
Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
Front Office Upselling Incentive Program – monthly commission based on upsell revenue (up to 15%)
Commuter Benefit – Unlimited city and county public transit for $18/month
Schedule Full‑time, with full availability and weekends/holidays required.
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