Lead CX/UX Designer UpToDate Expert AI

**Team & Role** The UpToDate Expert AI team is a cross-functional group of designers, researchers, engineers, and clinicians working at the forefront of healthcare innovation. We're building our flagship application, UpToDate Expert AI, to redefine how clinical knowledge is accessed and applied at the point of care. Our team thrives on collaboration, curiosity, and a shared mission to empower clinicians with intelligent, intuitive tools that improve patient outcomes. You will help lead the effort to foster a mobile-first design culture as we expand Expert AI’s capabilities and refresh our UpToDate core application on mobile web, iOS, and Android.**Essential Duties and Responsibilities** Advocate for the user throughout the product development process, working with cross-functional teams to ensure a consistent and excellent user experience that is validated by customersLead/co-lead visioning workshops with multidisciplinary teams of business, technology, clinical, and user experience roles to shape strategic plansWork with cross-functional teams to define, improve and implement UX research, and design best practices and processesManage multiple projects at various stages and prioritize tasks **Job Qualifications** 10 years of experience working as a UX designer – ideally within an agile environment **Agency experience is highly preferred** Strong understanding of the healthcare ecosystem, particularly in payer and provider sectors and experience offerings preferred Hands-on experience building mobile web and native apps Excellent English verbal and written communication skills Ability to build trusted relationships and act as a liaison among the UX, product, clinical, and technology teams to ensure standards of excellence are metExperience working in distributed, collaborative teams Ability to work with limited guidance and make decisions independently is a must**Technical Skills** Experience working with design systems and familiar with creating UX patterns Experience adhering to WCAG compliance and standards Knowledge of agile software development processes and experience with requirements management and complex projects You should be prepared to speak about the processes used to develop your solutions and the specific role that you played in these processes ### Benefits:A comprehensive benefits package that begins your first day of employment. **Additional Information:**Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave**. Full details of our benefits are available -**Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.**Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.For more information about our solutions and organization, visit , follow us on , , and .At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. #J-18808-Ljbffr