Postman
Head of Customer Journey Operations San Francisco, California, United States
Postman, Cupertino, California, United States, 95014
Who Are We?
Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. We are seeking an experienced and strategic
Head of Customer Journey Operations
to lead the design, optimization, and execution of our customer journey across the go-to-market (GTM) organization. This role will serve as a critical bridge between Sales, Customer Success and Marketing, ensuring operational alignment, scalability, and exceptional customer experiences. Key Responsibilities
Develop and own the end-to-end customer journey, driving consistency, efficiency, and measurable business outcomes. Partner with GTM leadership to establish operating rhythms, forecasting, and performance frameworks that enable predictable revenue growth. Lead the design, implementation, and optimization of GTM processes to improve conversion, retention, and expansion. Provide strategic insights through data-driven analysis, reporting, and dashboards for executive decision-making. Build, lead, and mentor a high-performing operations team. Foster cross-functional collaboration with Finance, Product, and other key stakeholders. Qualifications
Minimum of
7+ years of experience
in Revenue Operations, GTM Operations, or Sales/Customer Operations at a SaaS company. Demonstrated success in supporting
scalable growth
at high-growth SaaS companies. Proven
team leadership and management
experience. Strong analytical, strategic, and process optimization skills. Excellent communication and stakeholder management capabilities. Preferred Qualifications
Prior
startup experience
in building and scaling GTM operations. Experience with
GTM or Sales Strategy . Background spanning both
Sales Operations and Customer Operations . The reasonably estimated OTE for this role is $195,000.00 to $215,000.00 plus a competitive equity package. What Else?
Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. We also have wellness programs and team-building events. Our Values
At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. Equal Opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. We are seeking an experienced and strategic
Head of Customer Journey Operations
to lead the design, optimization, and execution of our customer journey across the go-to-market (GTM) organization. This role will serve as a critical bridge between Sales, Customer Success and Marketing, ensuring operational alignment, scalability, and exceptional customer experiences. Key Responsibilities
Develop and own the end-to-end customer journey, driving consistency, efficiency, and measurable business outcomes. Partner with GTM leadership to establish operating rhythms, forecasting, and performance frameworks that enable predictable revenue growth. Lead the design, implementation, and optimization of GTM processes to improve conversion, retention, and expansion. Provide strategic insights through data-driven analysis, reporting, and dashboards for executive decision-making. Build, lead, and mentor a high-performing operations team. Foster cross-functional collaboration with Finance, Product, and other key stakeholders. Qualifications
Minimum of
7+ years of experience
in Revenue Operations, GTM Operations, or Sales/Customer Operations at a SaaS company. Demonstrated success in supporting
scalable growth
at high-growth SaaS companies. Proven
team leadership and management
experience. Strong analytical, strategic, and process optimization skills. Excellent communication and stakeholder management capabilities. Preferred Qualifications
Prior
startup experience
in building and scaling GTM operations. Experience with
GTM or Sales Strategy . Background spanning both
Sales Operations and Customer Operations . The reasonably estimated OTE for this role is $195,000.00 to $215,000.00 plus a competitive equity package. What Else?
Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. We also have wellness programs and team-building events. Our Values
At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. Equal Opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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