Dayforce US, Inc.
Posted Monday, October 13, 2025 at 8:00 PM
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better ™ - Reflects our commitment to employees, customers, partners and communities globally.
Application Support Specialist – “Reporting” About the opportunity This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role. Through our training and mentoring program, you will develop deep technical expertise and gain valuable business and industry related experience. The ideal candidate is looking to grow his/her career within our Customer Support team and thrives in a highly collaborative and fast-paced environment.
The Reporting team regroups a bunch of passionate and dynamic folks who have the responsibility to deliver support on the Dayforce Reporting & Analytics features to all Ceridian’s Dayforce customers. Your role as an Application Specialist is to provide top-notch support experience through excellent technical and function skills. You will have the opportunity to work with clients and colleagues around the world, get exposure to different legislations, fields, and technologies, and experience diverse cultures.
What you’ll get to do
Providing rapid response and resolution to incidents by applying technical and functional knowledge
Deliver customized solutions in accordance with agreed schedules, procedures, and standards
Program and script tasks as required
Cross-collaboration across departments to drive the completion of tasks
Use effective communication/interpersonal skills to deliver excellent customer service
Effective documentation of actions/investigations and solutions on CRM system
Evaluate and channel risks, and challenges to Senior colleagues and Managers
Meet Productivity and Quality expectations “Support KPI”
Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Maintain a high level of client satisfaction
Contribute to support and client knowledgebase
Skills and experience we value
Proficient in SQL, SQL Server, XML/XSLT
Understanding of PowerBi will be an advantage
Knowledge of software development concepts and lifecycles
Excellent communication and interpersonal skills
Excellent analytical and problem-solving skills
Excellent time management and organization skills
Strong team player
Passionate about client facing
Strong focus on quality
Autonomous and proactive
Programming experience is an advantage
Diploma or Degree holder in any IT related field
Intermediate – Advanced SQL
1-3 years of experience in software development, testing, implementation or support environment.
Working hours:
Flexible working hours. “5 days week”
What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
#J-18808-Ljbffr
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better ™ - Reflects our commitment to employees, customers, partners and communities globally.
Application Support Specialist – “Reporting” About the opportunity This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role. Through our training and mentoring program, you will develop deep technical expertise and gain valuable business and industry related experience. The ideal candidate is looking to grow his/her career within our Customer Support team and thrives in a highly collaborative and fast-paced environment.
The Reporting team regroups a bunch of passionate and dynamic folks who have the responsibility to deliver support on the Dayforce Reporting & Analytics features to all Ceridian’s Dayforce customers. Your role as an Application Specialist is to provide top-notch support experience through excellent technical and function skills. You will have the opportunity to work with clients and colleagues around the world, get exposure to different legislations, fields, and technologies, and experience diverse cultures.
What you’ll get to do
Providing rapid response and resolution to incidents by applying technical and functional knowledge
Deliver customized solutions in accordance with agreed schedules, procedures, and standards
Program and script tasks as required
Cross-collaboration across departments to drive the completion of tasks
Use effective communication/interpersonal skills to deliver excellent customer service
Effective documentation of actions/investigations and solutions on CRM system
Evaluate and channel risks, and challenges to Senior colleagues and Managers
Meet Productivity and Quality expectations “Support KPI”
Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Maintain a high level of client satisfaction
Contribute to support and client knowledgebase
Skills and experience we value
Proficient in SQL, SQL Server, XML/XSLT
Understanding of PowerBi will be an advantage
Knowledge of software development concepts and lifecycles
Excellent communication and interpersonal skills
Excellent analytical and problem-solving skills
Excellent time management and organization skills
Strong team player
Passionate about client facing
Strong focus on quality
Autonomous and proactive
Programming experience is an advantage
Diploma or Degree holder in any IT related field
Intermediate – Advanced SQL
1-3 years of experience in software development, testing, implementation or support environment.
Working hours:
Flexible working hours. “5 days week”
What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
#J-18808-Ljbffr