Amazon
Senior Engagement Manager, WWPS, ProServe
Job ID: 3108591 | Amazon Web Services, Inc.
Would you like a career that gives you opportunities to help customers and partners use cloud computing web services to do big new things faster, at lower cost? Do you want to be part of history and transform businesses through cloud computing adoption? Do you like to work on‑site in a variety of business environments, leading teams through high impact projects that use the newest cloud infrastructure and platform technologies? Would you like a career path that enables you to progress with the rapid adoption of cloud computing?
AWS Engagement Managers seek to understand our customers’ needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions.
As a Senior Engagement Manager, you will collaborate across roles to understand a customer’s mission objectives and define project goals. You will lead peers, small teams, or groups of teams made up of AWS members, customer stakeholders/smEs, and potentially other third party to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, as well as the client environment. You will identify and mitigate limitations to execution.
You will guide customers through their cloud journey to transform their business. You will leverage AWS mechanisms to help customers envision strategic goals and requirements. You will use agile delivery methodology to lead project teams consisting of business and technical resources while managing scope, schedule, and cost. You will use your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, and elevate when appropriate. You will work to exceed customer expectations by enabling stakeholders’ capabilities and increasing cloud adoption.
This position requires that the candidate selected be a US Citizen and have the ability to obtain a Public Trust clearance.
Key job responsibilities
You will be passionate about working at AWS and live our credo of “Work hard. Have fun. Make history.” In this role, you will love what you do and instinctively know how to make work fun. You will be willing to take on any challenge and make a significant impact for your customer.
You will deliver mission objectives by managing a matrixed team across multi-stream, agile, technical engagements for customers. Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes capturing and validating requirements, developing and managing project governance plans, project schedules, team goals, defining success criteria and project milestones, and budgets.
You will ensure goal alignment across stakeholder groups which may include customers, internal teams, and partners. Create and deliver communication tailored to the audience, ranging from executive level project updates to detailed sprint plans and financial reports.
You will apply judgement and tact to challenge, recommend, and redirect teams as well as manage client expectations during the engagement.
You are a strategic thinker who can demonstrate understanding of requirements, foresee risks, make decisions guided by policies, procedures and a business plan with limited guidance.
You have business and financial acumen to manage the scope, timeline, and budget of each individual project.
You are a strategic business partner to help customers achieve their mission outcomes and drive innovation throughout the engagement life cycle through iterative feedback mechanisms.
You are a partner for the AWS Account, Support, and Service teams to convey customer and partner feedback and lessons learned to improve AWS products and service offerings.
Basic Qualifications
2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale
7+ years of leading and delivering enterprise‑level IT engagements
Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
Bachelor's degree in STEM field
Preferred Qualifications
5+ years of delivering customer engagements in a professional services role
Active project management certification (e.g., APM, CSM, PMI‑ACP, PRINCE2)
AWS certification
Experience working with and presenting to C‑level executives, IT, and lines of businesses across organizations
Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our accommodations page for more information. If the country or region you’re applying in isn’t listed, please contact your Recruiting Partner.
This position will remain posted until filled. Applicants should apply via our internal or external career site.
#J-18808-Ljbffr
Would you like a career that gives you opportunities to help customers and partners use cloud computing web services to do big new things faster, at lower cost? Do you want to be part of history and transform businesses through cloud computing adoption? Do you like to work on‑site in a variety of business environments, leading teams through high impact projects that use the newest cloud infrastructure and platform technologies? Would you like a career path that enables you to progress with the rapid adoption of cloud computing?
AWS Engagement Managers seek to understand our customers’ needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions.
As a Senior Engagement Manager, you will collaborate across roles to understand a customer’s mission objectives and define project goals. You will lead peers, small teams, or groups of teams made up of AWS members, customer stakeholders/smEs, and potentially other third party to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, as well as the client environment. You will identify and mitigate limitations to execution.
You will guide customers through their cloud journey to transform their business. You will leverage AWS mechanisms to help customers envision strategic goals and requirements. You will use agile delivery methodology to lead project teams consisting of business and technical resources while managing scope, schedule, and cost. You will use your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, and elevate when appropriate. You will work to exceed customer expectations by enabling stakeholders’ capabilities and increasing cloud adoption.
This position requires that the candidate selected be a US Citizen and have the ability to obtain a Public Trust clearance.
Key job responsibilities
You will be passionate about working at AWS and live our credo of “Work hard. Have fun. Make history.” In this role, you will love what you do and instinctively know how to make work fun. You will be willing to take on any challenge and make a significant impact for your customer.
You will deliver mission objectives by managing a matrixed team across multi-stream, agile, technical engagements for customers. Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes capturing and validating requirements, developing and managing project governance plans, project schedules, team goals, defining success criteria and project milestones, and budgets.
You will ensure goal alignment across stakeholder groups which may include customers, internal teams, and partners. Create and deliver communication tailored to the audience, ranging from executive level project updates to detailed sprint plans and financial reports.
You will apply judgement and tact to challenge, recommend, and redirect teams as well as manage client expectations during the engagement.
You are a strategic thinker who can demonstrate understanding of requirements, foresee risks, make decisions guided by policies, procedures and a business plan with limited guidance.
You have business and financial acumen to manage the scope, timeline, and budget of each individual project.
You are a strategic business partner to help customers achieve their mission outcomes and drive innovation throughout the engagement life cycle through iterative feedback mechanisms.
You are a partner for the AWS Account, Support, and Service teams to convey customer and partner feedback and lessons learned to improve AWS products and service offerings.
Basic Qualifications
2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale
7+ years of leading and delivering enterprise‑level IT engagements
Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
Bachelor's degree in STEM field
Preferred Qualifications
5+ years of delivering customer engagements in a professional services role
Active project management certification (e.g., APM, CSM, PMI‑ACP, PRINCE2)
AWS certification
Experience working with and presenting to C‑level executives, IT, and lines of businesses across organizations
Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our accommodations page for more information. If the country or region you’re applying in isn’t listed, please contact your Recruiting Partner.
This position will remain posted until filled. Applicants should apply via our internal or external career site.
#J-18808-Ljbffr