Customer Service Representative Job at Watco in Springdale

Company Description

Watco is a full-service supply chain solutions provider specializing in rail, transloading, and logistics. Our integrated services allow us to meet our customers’ needs no matter how small or complex. At Watco, our culture emphasizes our Foundation Principles, focusing on the importance of customers, team members, and safety. We believe that taking care of these areas is the right way to take care of business. As a result, we are proud to be a most-loved workplace.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Springdale, AR. The Customer Service Representative will be responsible for addressing customer inquiries, providing exceptional customer support, ensuring customer satisfaction, and enhancing customer experience. Daily tasks include handling customer communications, resolving complaints, managing orders, and coordinating with various departments to meet customer needs.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in enhancing Customer Experience and representing Customer Service Representatives
• Strong communication and interpersonal skills
• Problem-solving abilities and a customer-focused mindset
• Proficiency with office software and customer management tools
• Ability to thrive in a fast-paced, on-site environment
• Prior experience in the supply chain or logistics industry is a plus
• High school diploma or equivalent required; an associate or bachelor's degree is preferred

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Industries: Transportation, Logistics, Supply Chain and Storage