Entry-Level IT Support / Tech Support Specialist Job at Jobs via Dice in Village

Overview

Base pay range: $20.00/hr - $22.00/hr. Location: On-site - Wappingers Falls, NY (5 days/week). Schedule: 35 hours/week - flexible hours available. Employment Type: Contract-to-Hire.

What You 0 A0Will Be Doing

• Deliver first-level technical support for desktops, laptops, mobile devices, and peripherals
• Troubleshoot hardware, software, and connectivity issues (Windows OS, Office 365, VPN, etc.)
• Assist with onboarding/offboarding tasks including account setup and equipment provisioning
• Provide remote support to field techs and customers across the organization
• Log and manage support requests using ServiceNow or similar ticketing systems
• Escalate complex issues to senior engineers or specialized teams
• Maintain a professional, customer-focused approach in all interactions

What You Bring

• A recent IT certification (Google IT Support or CompTIA A+ preferred) or recent graduation from a tech-related program
• Strong communication, problem-solving, and customer service skills
• Ability to work on-site 5 days a week
• A growth mindset and eagerness to learn
• U.S. Citizenship (required due to client requirements)

Nice-to-Haves (Not Required)

• Internship or help desk experience
• Familiarity with ServiceNow or other ticketing systems
• Experience supporting remote users or working in a corporate IT setting

Why This Role Is a Great Fit

• Competitive pay: $20-$22/hour
• Flexible scheduling (35 hours/week) - ideal for students or those balancing other commitments
• No prior professional IT experience required
• Real-world experience supporting a life-saving mission
• Exposure to enterprise tools and technologies
• Clear path for growth into more advanced technical roles
• Work for a reputable IT company with long-term career potential

Pay And Benefits

The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Benefits may include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type

This is a fully onsite position in Wappingers Falls, NY.

Application Deadline

This position is anticipated to close on Oct 23, 2025.

About TEKsystems: We 0 re partners in transformation. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity or any characteristic protected by law.