University of Illinois
IT Support Associate - NCSA Job at University of Illinois in Urbana
University of Illinois, Urbana, IL, US, 61803
IT Support Associate - NCSA
NCSA
The National Center for SupercomputingApplications (NCSA) at the University of Illinois atUrbana-Champaign provides supercomputing and advanced digital resourcesfor the nation's scientific enterprise. At NCSA, University of Illinoisfaculty, staff, students, and collaborators from around the globe use advanceddigital resources to address and research grand challenges for the benefit ofscience and society. NCSA has been advancing one third of Fortune 50companies for more than 35 years by bringing industry, researchers and studentstogether to solve grand challenges at rapid speed and scale.
The National Center for Supercomputing Applications (NCSA)is currently seeking an Information Technology Support Associate to be a memberof the Technology Management Group (TMG) to provide primary technical supportto NCSA. The primary responsibilities of this position include monitoring anoperations center and helpdesk facility that operates on a 24/7 basis, 365 daysper year. This includes, but is not limited to: installing, maintaining, andsupporting hardware and software systems, responding to user requests and helptickets, monitoring computing and facility operations and researching solutionsto complex computing problems. The incumbent must be able to work with adiverse population of technical and non-technical users, both internal andexternal to the University, and to analyze hardware and software systems. Excellent communication skills are essential. This position requires anin-person schedule with the option for one remote workday per week. The workschedule may include evening and weekend shifts. The full-time schedule wouldeither be Sunday thru Thursday, or Tuesday thru Saturday, 3pm to 11:30pm.
NCSA is committed to increasing the diversity of the campuscommunity. Candidates who have experience working with a diverse range offaculty, staff, and students, and who can contribute to the climate ofinclusivity are encouraged to apply.
This position is not eligible for immigration sponsorshipnow or in the future.
Job Summary
Function as a member of the Technology Management Group (TMG) to provide primary technical support with NCSA and affiliated projects. The primary responsibilities of this position include operating a combined computer operations center and helpdesk facility on a 24/7 basis. This includes, but is not limited to analysis, troubleshooting, and supporting hardware and software across multiple platforms; responding to user requests via phone calls and helpdesk ticket, resolving tier 1 issues and assigning tier 2 issues appropriately; monitoring compute systems, and researching solutions to complex computing problems, and monitoring the physical environment and infrastructure within the National Petascale Computing Facility. IT Support Associate positions within TMG work across multiple shifts, and are required to work on evenings, overnights, weekends, and holidays as needed.Duties & Responsibilities
• High school diploma or equivalent.
• Three (3) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate's Degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor's Degree (120 semester hours) equals three (3) years).
• Demonstrated experience in software development, computer system (technical) management, performance analysis and tuning, network architecture, diagnosing complex hardware/software component and/or interaction problems.
• Demonstrated experience with computing environments and a wide variety of software and/or hardware.
• Demonstrated experience in system administration, computer operations and/or help desk/user support.
Preferred Qualifications
• BA/BS degree preferred but not required, preferably in computer science, engineering, IT or related field.
• Experience with Linux/Unix systems.
• HPC (High Performance Computing) experience.
• Helpdesk/customer support experience.
• Perl, Awk, and shell scripting skills.
Knowledge, Skills and Abilities
This is a 100% full-time Civil Service 5032 - Information Technology Support Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 11/3/2025. Salary is commensurate with experience.
For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.
Application Procedures & Deadline Information
Applications must be received by 6:00 pm (Central Time) on October 15, 2025. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Jewel Goodly at jgoodly@illinois.edu. For questions regarding the application process, please contact 217-333-2137.
The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.
Requisition ID: 1033009
Job Category: Technical
Apply at: https://jobs.illinois.edu
NCSA
The National Center for SupercomputingApplications (NCSA) at the University of Illinois atUrbana-Champaign provides supercomputing and advanced digital resourcesfor the nation's scientific enterprise. At NCSA, University of Illinoisfaculty, staff, students, and collaborators from around the globe use advanceddigital resources to address and research grand challenges for the benefit ofscience and society. NCSA has been advancing one third of Fortune 50companies for more than 35 years by bringing industry, researchers and studentstogether to solve grand challenges at rapid speed and scale.
The National Center for Supercomputing Applications (NCSA)is currently seeking an Information Technology Support Associate to be a memberof the Technology Management Group (TMG) to provide primary technical supportto NCSA. The primary responsibilities of this position include monitoring anoperations center and helpdesk facility that operates on a 24/7 basis, 365 daysper year. This includes, but is not limited to: installing, maintaining, andsupporting hardware and software systems, responding to user requests and helptickets, monitoring computing and facility operations and researching solutionsto complex computing problems. The incumbent must be able to work with adiverse population of technical and non-technical users, both internal andexternal to the University, and to analyze hardware and software systems. Excellent communication skills are essential. This position requires anin-person schedule with the option for one remote workday per week. The workschedule may include evening and weekend shifts. The full-time schedule wouldeither be Sunday thru Thursday, or Tuesday thru Saturday, 3pm to 11:30pm.
NCSA is committed to increasing the diversity of the campuscommunity. Candidates who have experience working with a diverse range offaculty, staff, and students, and who can contribute to the climate ofinclusivity are encouraged to apply.
This position is not eligible for immigration sponsorshipnow or in the future.
Job Summary
Function as a member of the Technology Management Group (TMG) to provide primary technical support with NCSA and affiliated projects. The primary responsibilities of this position include operating a combined computer operations center and helpdesk facility on a 24/7 basis. This includes, but is not limited to analysis, troubleshooting, and supporting hardware and software across multiple platforms; responding to user requests via phone calls and helpdesk ticket, resolving tier 1 issues and assigning tier 2 issues appropriately; monitoring compute systems, and researching solutions to complex computing problems, and monitoring the physical environment and infrastructure within the National Petascale Computing Facility. IT Support Associate positions within TMG work across multiple shifts, and are required to work on evenings, overnights, weekends, and holidays as needed.Duties & Responsibilities
- Helpdesk and Call Center: (60%)
• Monitor incoming tickets within multiple ticket systems
• Monitor helpdesk telephones and assist / direct users and staff as appropriate
• Assign, analyze, and resolve tier 1 tickets and phone calls
• Analyze and appropriately assign tier 2 tickets
• Serve as a user advocate to all users - Computer Operations Center: (20%)
• Systems monitoring, including access, availability, user-facing services, job queue and filesystem status across multiple platforms and facilities
• Facilities and infrastructure: walk-throughs and inspection, other tasks associated with a data center, coordination with building engineer and facilities manager - Departmental Administration:(20%)
• Daily documentation of incidents, tickets, and systems status via shift reports and checklists
• Adaptation and absorption of new systems, software, procedures, ticket assignments, practices and policies as required
• High school diploma or equivalent.
• Three (3) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate's Degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor's Degree (120 semester hours) equals three (3) years).
• Demonstrated experience in software development, computer system (technical) management, performance analysis and tuning, network architecture, diagnosing complex hardware/software component and/or interaction problems.
• Demonstrated experience with computing environments and a wide variety of software and/or hardware.
• Demonstrated experience in system administration, computer operations and/or help desk/user support.
Preferred Qualifications
• BA/BS degree preferred but not required, preferably in computer science, engineering, IT or related field.
• Experience with Linux/Unix systems.
• HPC (High Performance Computing) experience.
• Helpdesk/customer support experience.
• Perl, Awk, and shell scripting skills.
Knowledge, Skills and Abilities
- Ability to prioritize importance within the workload and to initiate problem solving.• Ability to assimilate new knowledge quickly.• Capable of working independently in a dynamic environment.• Ability to be flexible in project scheduling to meet changing priorities.• Ability to work with a diverse group of people.• Ability to work in a computer dominated environment.• Excellent interpersonal skills with demonstrated oral and written communication skills.
This is a 100% full-time Civil Service 5032 - Information Technology Support Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 11/3/2025. Salary is commensurate with experience.
For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.
Application Procedures & Deadline Information
Applications must be received by 6:00 pm (Central Time) on October 15, 2025. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Jewel Goodly at jgoodly@illinois.edu. For questions regarding the application process, please contact 217-333-2137.
The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.
Requisition ID: 1033009
Job Category: Technical
Apply at: https://jobs.illinois.edu