TRSS
Employer Industry: Legal and Professional Services
Why consider this job opportunity: - Salary up to $89,700 - Opportunity for career advancement and growth within the organization - Flexible work arrangements, including work from anywhere for up to 8 weeks per year - Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement - Globally recognized culture for inclusion and belonging, promoting work-life balance - Chance to make a positive impact in your community through volunteer opportunities
What to Expect (Job Responsibilities): - Handle customer inquiries via phone, email, or chat regarding technical issues with software and products - Collaborate with Sales, Client Service Managers, and Development to address critical customer issues - Assist in managing Knowledgebase content and provide feedback to team members - Lead training sessions and develop training materials for new and existing team members - Serve as a liaison between various departments, managing escalated issues and ensuring effective communication
What is Required (Qualifications): - Advanced product knowledge of Accounting CS Professional Suite - Strong critical thinking and problem-solving skills in a service environment - Ability to interpret and analyze customer inquiries effectively - Exceptional active listening skills to diffuse potentially tense customer situations - Professional demeanor when interacting with customers at all levels
How to Stand Out (Preferred Qualifications): - Experience in a customer service role within a technical or software environment - Familiarity with advanced tools and applications relevant to the role - Previous experience in training or coaching team members - Ability to manage complex customer escalations effectively
#LegalServices #CustomerSupport #CareerGrowth #WorkLifeBalance #ProfessionalDevelopment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity: - Salary up to $89,700 - Opportunity for career advancement and growth within the organization - Flexible work arrangements, including work from anywhere for up to 8 weeks per year - Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement - Globally recognized culture for inclusion and belonging, promoting work-life balance - Chance to make a positive impact in your community through volunteer opportunities
What to Expect (Job Responsibilities): - Handle customer inquiries via phone, email, or chat regarding technical issues with software and products - Collaborate with Sales, Client Service Managers, and Development to address critical customer issues - Assist in managing Knowledgebase content and provide feedback to team members - Lead training sessions and develop training materials for new and existing team members - Serve as a liaison between various departments, managing escalated issues and ensuring effective communication
What is Required (Qualifications): - Advanced product knowledge of Accounting CS Professional Suite - Strong critical thinking and problem-solving skills in a service environment - Ability to interpret and analyze customer inquiries effectively - Exceptional active listening skills to diffuse potentially tense customer situations - Professional demeanor when interacting with customers at all levels
How to Stand Out (Preferred Qualifications): - Experience in a customer service role within a technical or software environment - Familiarity with advanced tools and applications relevant to the role - Previous experience in training or coaching team members - Ability to manage complex customer escalations effectively
#LegalServices #CustomerSupport #CareerGrowth #WorkLifeBalance #ProfessionalDevelopment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr