MedStar Health
Overview As a Data Center Program Manager (DCPM) - IT Network, you will perform troubleshooting for service incidents, manage assigned projects to meet service delivery objectives, and escalate issues to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents. This role offers an opportunity to develop a solid understanding of data center procedures, collaborate across teams, and provide mentorship by sharing best practices. Microsoft's Cloud Operations & Innovation (CO+I) powers our cloud services. As a CO+I DCPM, you will play a key role in delivering core infrastructure and foundational technologies for services including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. CO+I emphasizes personal and professional development, offering training and growth opportunities such as Career Rotation Programs, Diversity & Inclusion events, and professional certifications. Our infrastructure includes over 200 data centers across 32 countries, supporting services for more than 1 billion customers and 20 million businesses worldwide. We prioritize environmental sustainability and continuous growth to meet evolving business demands, maintaining Microsoft as a leading cloud provider. Our mission is to empower every person and organization to achieve more, fostering a culture of respect, integrity, accountability, and inclusion. Responsibilities include: Adhering to budget requirements and managing costs conscientiously. Following safety and security policies, reporting issues immediately. Troubleshooting service incidents, escalating as needed to meet SLAs/OLAs with minimal disruption. Recognizing potential customer impacts, communicating effectively, and planning accordingly. Reviewing schedules proactively to avoid conflicts. Managing client and supplier relationships to clarify, understand, and meet expectations. Reducing maintenance risks and accommodating scheduling needs. Ensuring end-to-end service quality, safety, security, and customer satisfaction. Supporting escalation procedures and embodying company culture and values. #J-18808-Ljbffr