Desktop and MAC Support

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from TECEZE We’re seeking a proactive Desktop Support Engineer to assist users across Windows, macOS, and iOS devices—especially those in Apple environments. You’ll troubleshoot issues, support software/hardware installations, and maintain seamless operations for our end users. Key Responsibilities: Provide Level 1/Level 2 on-site and remote support for desktop, laptop, and peripheral issues across Windows and macOS platforms . Diagnose and resolve hardware, software, and network problems—e.g., FileVault, certificate/keychain issues, printers, VPN connectivity . Install, configure, upgrade, and patch macOS and associated apps (Office for Mac, Adobe Creative Suite, Zoom, etc.) . Perform imaging/deployment tasks, including building standardized system images using SCCM, JAMF, DeployStudio, and Apple Remote Desktop . Manage user lifecycle processes: onboarding, offboarding, access control, and account management in Active Directory and Apple environments . Guide and educate users through clear, empathetic communication—both verbally and in writing . Maintain accurate logs and documentation in ticketing systems like ServiceNow or Remedy . Escalate and collaborate with higher-tier teams or vendors as needed . Required Experience & Qualifications: 5–8 years of desktop/laptop support in professional environments supporting both Windows and macOS . Strong hands-on experience with macOS (e.g., Catalina, Big Sur, Monterey), including FileVault, keychain, and system integrity . Familiarity with Apple deployment and management tools (JAMF, Apple Remote Desktop, DeployStudio, Casper/FileWave) . Experience deploying OS images with SCCM for Windows environments . Proficient with Active Directory, account setups, password resets, and group policies . Knowledgeable in basic networking: TCP/IP, DNS, DHCP, VPN, network printers . Skilled in troubleshooting hardware and peripherals including laptops, desktops, mobile devices, and printers . Strong customer-service orientation with excellent written and verbal communication . Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Information Technology Industries Computer and Network Security Referrals increase your chances of interviewing at TECEZE by 2x Sign in to set job alerts for “Desktop Support Specialist” roles.

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