Sr. Amazon Q Strategist, Amazon Q Customer Success Team Job at Amazon Web Servic

Overview Sr. Amazon Q Strategist, Amazon Q Customer Success Team role at Amazon Web Services (AWS). AWS is known for its relentless customer obsession. The Q-CST members leverage deep knowledge of AWS services and market trends in collaboration with sales and partner teams to propose, architect, and implement transformational solutions for customers, making customer success a reality using AWS Gen AI services as an enabler. This hybrid role combines AWS expertise, hands-on building skills, and cross-industry business acumen. Responsibilities Lead comprehensive generative AI transformation programs from sales to delivery, partnering closely with customers to drive successful adoption, implementation, and measurable business value realization Orchestrate high-level discussions on complex, industry-specific business and technical concepts, fostering alignment among C-suite executives, line managers, and technologists Design and facilitate engaging workshops that bridge customer technical and business teams, showcasing the transformative potential of Amazon Q and Gen AI offerings to uncover high-impact business value opportunities Support delivery teams with hands-on programming, blocker remediation, escalations, and ideating and delivering custom solutions when needed Manage internal processes for projects (updates, legal/finance/operations approvals, resource allocation, budget, timeline, tracking key metrics, weekly reporting) Cultivate and maintain strong, trusting relationships with customers and internal stakeholders including the Generative AI Innovation Center, solutions architects, service teams, business development, marketing, industry specialists, partners and regional organizations Stay informed on Amazon Q service updates and advancements in generative AI technology through continuous learning and industry engagement Proactively identify areas for improvement across processes and initiatives, taking ownership to develop and implement effective solutions Qualifications Basic Qualifications Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or related field 7+ years of consulting, architecture/design, and implementation of cloud-based solutions 7+ years of external or internal customer facing and project management experience 5+ years of hands-on software engineering experience, with expertise in areas such as database management, application development, and AI/ML 3+ years of experience as an AI/ML practitioner or implementing generative AI solutions Preferred Qualifications Experience leading the architecture and implementation of AI/ML workloads Proven track record of delivering robust, scalable solutions in complex technical environments International consulting or professional services sales and delivery experience Experience evaluating customer market conditions, organizational readiness, and C-Level engagement to drive strategic transformation initiatives Vertical industry sales and delivery experience of cloud services and solutions Experience with selling consulting/professional services Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: job duties include safety, communication, and adherence to laws and policies. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need a workplace accommodation or adjustment during the application or hiring process, visit amazon.jobs accommodations. If the country/region you’re applying in isn’t listed, contact your Recruiting Partner. Compensation: base pay ranges for US markets, with total compensation including equity, sign-on, and benefits. For more information, visit aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. Company Amazon Web Services, Inc. Job ID: A3098319 Seniority level Mid-Senior level Employment type Full-time Job function Research, Science, and Engineering Industries IT Services and IT Consulting #J-18808-Ljbffr