NU USA Northeastern University
Director of Continuous Improvement – Business Processes
NU USA Northeastern University, Boston, Massachusetts, us, 02298
Director of Continuous Improvement – Business Processes page is loaded Director of Continuous Improvement – Business Processes Apply locations Boston, MA (Main Campus) time type Full time posted on Posted 9 Days Ago job requisition id R134434
About the Opportunity JOB SUMMARY Lead business process optimization initiatives across our Finance organization, with a focus on leveraging SaaS technologies and emerging technology such as Agentic AI. This role will champion a culture of continuous improvement, driving efficiency, scalability, and operational excellence across our finance systems, workflows, and cross-functional processes. The ideal candidate is a data-driven leader who can blend business acumen, process redesign, and technology enablement with a collaborative open communication style to scale our finance operations in a high-growth, SaaS environment. MINIMUM QUALIFICATIONS Bachelor's degree in Finance, Business, Engineering, or related field and eight to ten years of related experience required. Preferred: CPA, CMA, or MBA 10+ years of Finance experience. Knowledge of or Workday Certified in HCM/PAY/FIN and experience with large complex project management. KEY RESPONSIBILITIES & ACCOUNTABILITIES Lead Continuous Improvement Initiatives 20% Drive end-to-end process improvement strategies across finance and adjacent functions, including billing, revenue recognition, FP&A, accounting operations, and procurement . SaaS Optimization 20% Evaluate and optimize the use of SaaS platforms (e.g., Workday, Jaeggar, ServiceNow, Adaptive Insights, etc.) to automate and streamline workflows. Process Design & Documentation 20% Design, document, and implement scalable finance processes aligned with business goals and compliance requirements. Compliance & Controls: Ensure that process improvements adhere to internal controls. Cross-Functional Collaboration 20% Partner with IT, product, sales operations (should we remove?), and other stakeholders such as the ADAF’s, OTC, and global campus leadership to align systems and processes with business strategy. Change Management: Lead change initiatives, foster user adoption of new tools/processes, and provide training where needed. Leadership 20% Build and lead a team of BSA’s and change professionals focused on process excellence and operational transformation. Position Type Information Technology
Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Compensation Grade/Pay Type: 115S
Expected Hiring Range: $154,810.00 - $224,473.75
With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.
About Us
Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—which includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.
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About the Opportunity JOB SUMMARY Lead business process optimization initiatives across our Finance organization, with a focus on leveraging SaaS technologies and emerging technology such as Agentic AI. This role will champion a culture of continuous improvement, driving efficiency, scalability, and operational excellence across our finance systems, workflows, and cross-functional processes. The ideal candidate is a data-driven leader who can blend business acumen, process redesign, and technology enablement with a collaborative open communication style to scale our finance operations in a high-growth, SaaS environment. MINIMUM QUALIFICATIONS Bachelor's degree in Finance, Business, Engineering, or related field and eight to ten years of related experience required. Preferred: CPA, CMA, or MBA 10+ years of Finance experience. Knowledge of or Workday Certified in HCM/PAY/FIN and experience with large complex project management. KEY RESPONSIBILITIES & ACCOUNTABILITIES Lead Continuous Improvement Initiatives 20% Drive end-to-end process improvement strategies across finance and adjacent functions, including billing, revenue recognition, FP&A, accounting operations, and procurement . SaaS Optimization 20% Evaluate and optimize the use of SaaS platforms (e.g., Workday, Jaeggar, ServiceNow, Adaptive Insights, etc.) to automate and streamline workflows. Process Design & Documentation 20% Design, document, and implement scalable finance processes aligned with business goals and compliance requirements. Compliance & Controls: Ensure that process improvements adhere to internal controls. Cross-Functional Collaboration 20% Partner with IT, product, sales operations (should we remove?), and other stakeholders such as the ADAF’s, OTC, and global campus leadership to align systems and processes with business strategy. Change Management: Lead change initiatives, foster user adoption of new tools/processes, and provide training where needed. Leadership 20% Build and lead a team of BSA’s and change professionals focused on process excellence and operational transformation. Position Type Information Technology
Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Compensation Grade/Pay Type: 115S
Expected Hiring Range: $154,810.00 - $224,473.75
With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.
About Us
Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—which includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.
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