Munger, Tolles & Olson LLP
User Support Analyst I
Munger, Tolles & Olson LLP, San Francisco, California, United States, 94199
Munger, Tolles & Olson LLP respects your privacy and is committed to collecting, maintaining, and using personal information about you responsibly. Click here for our Privacy Policy .
Salary Range:$33.50 - $40.75/HR ($69,680.00 - $84,760.00 Annually)*
*
The salary range is the one that Munger, Tolles & Olson LLP reasonably expects to pay for this position.The salary range does not guarantee, obligate, nor set expectations of an applicant’s wage in the event of hire.The posted range is only one component of Munger, Tolles & Olson LLP’s Total Rewards package. ------------- The
User Support Analyst I
provides internal concierge level end-user support. The
User Support Analyst I
is part of the help desk call rotation for the entire firm. Additionally, the Analyst I may be asked to assist remote engineers with tasks in the office. Job Functions & Responsibilities HELP DESK SUPPORT Provide first and second level technical support and guidance to users of the Firm’s computers, communications and collaboration systems, and other technical systems. Prepare and provide equipment to Firm staff as necessary. Open, close and keep current all help desk tickets in the tracking system. Follow up to ensure the prompt resolution of operating problems. Maintain and continuously expand strong working knowledge of current firm-supported and future technologies and software to provide technically accurate solutions to end-users. AFTER HOURS SUPPORT Provide after-hours or escalation support as part of a regular, rotating schedule, and occasionally, on short notice. Provide on-call support as part of a regular, rotating schedule. OTHER Assist with the Firm’s inventory of equipment and software. Assist with software patching efforts. Work with conference room A/V equipment utilizing conferencing software. Provide Smart-hands assistance to engineering team. Tools Computer Help Desk ticketing systems Inventory tracking software MS Office 365 Suite (especially MS Word 365) Mobile Device Management software Cloud communications and collaboration (MS Teams, RingCentral, Zoom, or similar) SharePoint Online Citrix/VPN Other hardware and software as required. Minimum Job Qualifications High school diploma or GED. 2-4 years of experience with large (>300 users) environments. Strong written and verbal communication skills. Ability to travel up to 10% of the time, at times to remote locations with little notice. Ability to work under the pressures of a dynamic and fast-paced environment. Ability to work extended hours, nights, weekends, non-traditional business hours during the week and rotating on-call duties. Ability to develop effective working relationships with all levels of personnel in a time-sensitive, high-pressure environment. Strong telephone support skills. Ability to learn and retain knowledge of new technology and software quickly. General understanding of telecommunications infrastructure and operations. Physical Demands Writing, typing, reading, speaking, hearing, seeing, sitting, bending, reaching, lifting up to 50 lbs. Working Conditions Quiet office environment in a high-rise building, seated the majority of the time. Direct Reports None Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Being resilient: Rebounding from setbacks and adversity when facing difficult situations. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Instills trust:
Gaining the confidence and trust of others through honesty, integrity, and authenticity. Customer focus : Building strong customer relationships and delivering customer-centric solutions. Drives results: Consistently achieving results, even under tough circumstances. Situational adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations. Interpersonal Savvy: Relating openly and comfortably with diverse groups of people. Self-Development : Actively seeking new ways to grow and be challenged using both formal and informal development channels. Tech Savvy : Anticipating and adopting innovations in business-building digital and technology applications. The
User Support Analyst I
role is an amazing opportunity available on our team of professionals at Munger, Tolles & Olson, LLP! We offer competitive pay, benefits and an opportunity to make an impact in today’s world. ------------- About Munger, Tolles & Olson Munger, Tolles & Olson has topped The American Lawyer’s A-List a record ten times, and maintains the highest average A-List ranking in the history of the award. We strive to hire only the most qualified and creative lawyers. We believe that clerkships provide valuable experience. In this regard, about 80% of our attorneys served as law clerks to federal or state judges and sixteen attorneys were clerks to U.S. Supreme Court Justices. We recruit and retain the best professional talent to support our Attorneys with a focus on service and excellence. We have a full spectrum of functional positions including Information Technology, Information Security, Accounting, Human Resources, Legal Support, and Marketing. ------------- MTO is an equal opportunity employer and does not discriminate in employment on the basis of race, including but not limited to hair texture and protective hairstyles (for example, braids, locks, and twists), color, ethnicity, religion, gender, gender identity or expression, pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth and breastfeeding, marital or domestic partner status, parental or family care status, national origin, ancestry, age, sexual orientation, disability or medical condition, genetic characteristic, political affiliation, military or veteran status, or any other characteristic protected by federal, state or local law. It is the policy of Munger, Tolles & Olson LLP to prohibit discrimination, unlawful harassment (including sexual harassment), and retaliation. This commitment prohibits such conduct by any individual involved in MTO’s operations and by anyone doing business with or on behalf of Munger, Tolles & Olson LLP. ------------- Munger, Tolles & Olson LLP (MTO) does not accept unsolicited resumes from 3 rd parties or agencies. Any unsolicited resumes and profiles received from 3 rd parties or agencies will be considered property of MTO and no fees will be due or paid. If you wish to become an approved Agency with MTO, please contact a member of the MTO Talent Acquisition Team. About Us
Munger, Tolles & Olson is one of the nation’s premier law firms. From Hollywood to Wall Street, our lawyers are tackling the most high-profile cases across a range of industries, and shaping the corporate landscape.
Our attorneys and clients recognize that talented, experienced business professionals are an integral part of any successful legal team. Munger, Tolles & Olson has200 attorneys and approximately 250 additional employees in business professional positions. Our firm provides an exciting and collaborative work environment as well as a competitive salary and benefits package to all eligible employees.
Munger, Tolles & Olson LLP is an equal opportunity employer, and does not discriminate on the basis of race, color, ethnicity, religion, religious creed, sex, gender, gender identity and expression, pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth and breastfeeding, marital or domestic partner status, family care status, national origin, ancestry, age, sexual orientation, disability or medical condition, genetic characteristic, political affiliation, veteran status, or any other characteristic protected by federal, state or local law.
Pursuant to local ordinances, we will consider for employment qualified applicants with arrest and conviction records.
Munger, Tolles & Olson LLP respects your privacy and is committed to collecting, maintaining, and using personal information about you responsibly. Click here for our Privacy Policy .
#J-18808-Ljbffr
The salary range is the one that Munger, Tolles & Olson LLP reasonably expects to pay for this position.The salary range does not guarantee, obligate, nor set expectations of an applicant’s wage in the event of hire.The posted range is only one component of Munger, Tolles & Olson LLP’s Total Rewards package. ------------- The
User Support Analyst I
provides internal concierge level end-user support. The
User Support Analyst I
is part of the help desk call rotation for the entire firm. Additionally, the Analyst I may be asked to assist remote engineers with tasks in the office. Job Functions & Responsibilities HELP DESK SUPPORT Provide first and second level technical support and guidance to users of the Firm’s computers, communications and collaboration systems, and other technical systems. Prepare and provide equipment to Firm staff as necessary. Open, close and keep current all help desk tickets in the tracking system. Follow up to ensure the prompt resolution of operating problems. Maintain and continuously expand strong working knowledge of current firm-supported and future technologies and software to provide technically accurate solutions to end-users. AFTER HOURS SUPPORT Provide after-hours or escalation support as part of a regular, rotating schedule, and occasionally, on short notice. Provide on-call support as part of a regular, rotating schedule. OTHER Assist with the Firm’s inventory of equipment and software. Assist with software patching efforts. Work with conference room A/V equipment utilizing conferencing software. Provide Smart-hands assistance to engineering team. Tools Computer Help Desk ticketing systems Inventory tracking software MS Office 365 Suite (especially MS Word 365) Mobile Device Management software Cloud communications and collaboration (MS Teams, RingCentral, Zoom, or similar) SharePoint Online Citrix/VPN Other hardware and software as required. Minimum Job Qualifications High school diploma or GED. 2-4 years of experience with large (>300 users) environments. Strong written and verbal communication skills. Ability to travel up to 10% of the time, at times to remote locations with little notice. Ability to work under the pressures of a dynamic and fast-paced environment. Ability to work extended hours, nights, weekends, non-traditional business hours during the week and rotating on-call duties. Ability to develop effective working relationships with all levels of personnel in a time-sensitive, high-pressure environment. Strong telephone support skills. Ability to learn and retain knowledge of new technology and software quickly. General understanding of telecommunications infrastructure and operations. Physical Demands Writing, typing, reading, speaking, hearing, seeing, sitting, bending, reaching, lifting up to 50 lbs. Working Conditions Quiet office environment in a high-rise building, seated the majority of the time. Direct Reports None Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Being resilient: Rebounding from setbacks and adversity when facing difficult situations. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Instills trust:
Gaining the confidence and trust of others through honesty, integrity, and authenticity. Customer focus : Building strong customer relationships and delivering customer-centric solutions. Drives results: Consistently achieving results, even under tough circumstances. Situational adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations. Interpersonal Savvy: Relating openly and comfortably with diverse groups of people. Self-Development : Actively seeking new ways to grow and be challenged using both formal and informal development channels. Tech Savvy : Anticipating and adopting innovations in business-building digital and technology applications. The
User Support Analyst I
role is an amazing opportunity available on our team of professionals at Munger, Tolles & Olson, LLP! We offer competitive pay, benefits and an opportunity to make an impact in today’s world. ------------- About Munger, Tolles & Olson Munger, Tolles & Olson has topped The American Lawyer’s A-List a record ten times, and maintains the highest average A-List ranking in the history of the award. We strive to hire only the most qualified and creative lawyers. We believe that clerkships provide valuable experience. In this regard, about 80% of our attorneys served as law clerks to federal or state judges and sixteen attorneys were clerks to U.S. Supreme Court Justices. We recruit and retain the best professional talent to support our Attorneys with a focus on service and excellence. We have a full spectrum of functional positions including Information Technology, Information Security, Accounting, Human Resources, Legal Support, and Marketing. ------------- MTO is an equal opportunity employer and does not discriminate in employment on the basis of race, including but not limited to hair texture and protective hairstyles (for example, braids, locks, and twists), color, ethnicity, religion, gender, gender identity or expression, pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth and breastfeeding, marital or domestic partner status, parental or family care status, national origin, ancestry, age, sexual orientation, disability or medical condition, genetic characteristic, political affiliation, military or veteran status, or any other characteristic protected by federal, state or local law. It is the policy of Munger, Tolles & Olson LLP to prohibit discrimination, unlawful harassment (including sexual harassment), and retaliation. This commitment prohibits such conduct by any individual involved in MTO’s operations and by anyone doing business with or on behalf of Munger, Tolles & Olson LLP. ------------- Munger, Tolles & Olson LLP (MTO) does not accept unsolicited resumes from 3 rd parties or agencies. Any unsolicited resumes and profiles received from 3 rd parties or agencies will be considered property of MTO and no fees will be due or paid. If you wish to become an approved Agency with MTO, please contact a member of the MTO Talent Acquisition Team. About Us
Munger, Tolles & Olson is one of the nation’s premier law firms. From Hollywood to Wall Street, our lawyers are tackling the most high-profile cases across a range of industries, and shaping the corporate landscape.
Our attorneys and clients recognize that talented, experienced business professionals are an integral part of any successful legal team. Munger, Tolles & Olson has200 attorneys and approximately 250 additional employees in business professional positions. Our firm provides an exciting and collaborative work environment as well as a competitive salary and benefits package to all eligible employees.
Munger, Tolles & Olson LLP is an equal opportunity employer, and does not discriminate on the basis of race, color, ethnicity, religion, religious creed, sex, gender, gender identity and expression, pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth and breastfeeding, marital or domestic partner status, family care status, national origin, ancestry, age, sexual orientation, disability or medical condition, genetic characteristic, political affiliation, veteran status, or any other characteristic protected by federal, state or local law.
Pursuant to local ordinances, we will consider for employment qualified applicants with arrest and conviction records.
Munger, Tolles & Olson LLP respects your privacy and is committed to collecting, maintaining, and using personal information about you responsibly. Click here for our Privacy Policy .
#J-18808-Ljbffr