Munger, Tolles & Olson LLP
User Support Analyst I
Munger, Tolles & Olson LLP - San Francisco, California, United States, 94199
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User Support Analyst I
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User Support Analyst I
role at
Munger, Tolles & Olson LLP Munger, Tolles & Olson LLP provided pay range
This range is provided by Munger, Tolles & Olson LLP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$69,680.00/yr - $84,760.00/yr Direct message the job poster from Munger, Tolles & Olson LLP Salary Range: Salary Range: $33.50 - $40.75/HR ($69,680.00 - $84,760.00 Annually)* *
The salary range is the one that Munger, Tolles & Olson LLP reasonably expects to pay for this position. The salary range does not guarantee, obligate, nor set expectations of an applicant’s wage in the event of hire. The posted range is only one component of Munger, Tolles & Olson LLP’s Total Rewards package. ------------- We are a talent-first Firm and are always looking for great people. We encourage you to apply even if the level of this position is not an exact match to your qualifications. This may not guarantee your placement into the opening; however, it is always worth exploring if there is an opportunity for the future. ------------- The
User Support Analyst I
provides internal concierge level end-user support. The
User Support Analyst I
is part of the help desk call rotation for the entire firm. Additionally, the Analyst I may be asked to assist remote engineers with tasks in the office. Job Functions & Responsibilities HELP DESK SUPPORT Provide first and second level technical support and guidance to users of the Firm’s computers, communications and collaboration systems, and other technical systems. Prepare and provide equipment to Firm staff as necessary. Open, close and keep current all help desk tickets in the tracking system. AFTER HOURS SUPPORT Provide after-hours or escalation support as part of a regular, rotating schedule, and occasionally, on short notice. Provide on-call support as part of a regular, rotating schedule. OTHER Assist with the Firm’s inventory of equipment and software. Assist with software patching efforts. Work with conference room A/V equipment utilizing conferencing software. Provide Smart-hands assistance to engineering team. Tools Computer Help Desk ticketing systems Inventory tracking software MS Office 365 Suite (especially MS Word 365) Mobile Device Management software Cloud communications and collaboration (MS Teams, RingCentral, Zoom, or similar) SharePoint Online Citrix/VPN Other hardware and software as required. Minimum Job Qualifications High school diploma or GED. 2-4 years of experience with large (>300 users) environments. Strong written and verbal communication skills. Ability to travel up to 10% of the time, at times to remote locations with little notice. Ability to work under the pressures of a dynamic and fast-paced environment. Ability to work extended hours, nights, weekends, non-traditional business hours during the week and rotating on-call duties. Ability to develop effective working relationships with all levels of personnel in a time-sensitive, high-pressure environment. Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Job function Information Technology Industries Law Practice and Legal Services Referrals increase your chances of interviewing at Munger, Tolles & Olson LLP by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Child care support Get notified when a new job is posted. Sign in to set job alerts for “User Support Analyst” roles.
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User Support Analyst I
role at
Munger, Tolles & Olson LLP Join to apply for the
User Support Analyst I
role at
Munger, Tolles & Olson LLP Munger, Tolles & Olson LLP provided pay range
This range is provided by Munger, Tolles & Olson LLP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$69,680.00/yr - $84,760.00/yr Direct message the job poster from Munger, Tolles & Olson LLP Salary Range: Salary Range: $33.50 - $40.75/HR ($69,680.00 - $84,760.00 Annually)* *
The salary range is the one that Munger, Tolles & Olson LLP reasonably expects to pay for this position. The salary range does not guarantee, obligate, nor set expectations of an applicant’s wage in the event of hire. The posted range is only one component of Munger, Tolles & Olson LLP’s Total Rewards package. ------------- We are a talent-first Firm and are always looking for great people. We encourage you to apply even if the level of this position is not an exact match to your qualifications. This may not guarantee your placement into the opening; however, it is always worth exploring if there is an opportunity for the future. ------------- The
User Support Analyst I
provides internal concierge level end-user support. The
User Support Analyst I
is part of the help desk call rotation for the entire firm. Additionally, the Analyst I may be asked to assist remote engineers with tasks in the office. Job Functions & Responsibilities HELP DESK SUPPORT Provide first and second level technical support and guidance to users of the Firm’s computers, communications and collaboration systems, and other technical systems. Prepare and provide equipment to Firm staff as necessary. Open, close and keep current all help desk tickets in the tracking system. AFTER HOURS SUPPORT Provide after-hours or escalation support as part of a regular, rotating schedule, and occasionally, on short notice. Provide on-call support as part of a regular, rotating schedule. OTHER Assist with the Firm’s inventory of equipment and software. Assist with software patching efforts. Work with conference room A/V equipment utilizing conferencing software. Provide Smart-hands assistance to engineering team. Tools Computer Help Desk ticketing systems Inventory tracking software MS Office 365 Suite (especially MS Word 365) Mobile Device Management software Cloud communications and collaboration (MS Teams, RingCentral, Zoom, or similar) SharePoint Online Citrix/VPN Other hardware and software as required. Minimum Job Qualifications High school diploma or GED. 2-4 years of experience with large (>300 users) environments. Strong written and verbal communication skills. Ability to travel up to 10% of the time, at times to remote locations with little notice. Ability to work under the pressures of a dynamic and fast-paced environment. Ability to work extended hours, nights, weekends, non-traditional business hours during the week and rotating on-call duties. Ability to develop effective working relationships with all levels of personnel in a time-sensitive, high-pressure environment. Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Job function Information Technology Industries Law Practice and Legal Services Referrals increase your chances of interviewing at Munger, Tolles & Olson LLP by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Child care support Get notified when a new job is posted. Sign in to set job alerts for “User Support Analyst” roles.
Novato, CA $130,000.00-$166,000.00 6 months ago San Francisco, CA $75,000.00-$105,000.00 4 days ago User Support & Junior Systems Administrator
South San Francisco, CA $70,000.00-$100,000.00 1 month ago Expert IT ERP Functional Analyst - SAP S4
San Francisco, CA $27.00-$41.00 2 days ago Electronic Health Record Analyst II- Resolute Professional/Hospital Billing-Limited Term
San Mateo County, CA $129,521.60-$161,865.60 3 weeks ago San Francisco, CA $95,000.00-$130,000.00 1 month ago User Support & Junior Systems Administrator
Financial Aid Technical Support Specialist
Redwood City, CA $95,208.00-$121,716.00 4 months ago Senior Business Process Analyst - Product Revenue Strategy
San Francisco, CA $95,000.00-$130,000.00 1 month ago San Francisco, CA $75,202.00-$88,473.00 3 weeks ago San Francisco, CA $62,000.00-$72,000.00 4 days ago Epic Transition Business Advisor-Behavioral Health & Recovery Services - Limited Term
San Mateo County, CA $172,140.80-$222,768.00 1 month ago Accessible Technology Initiative Coordinator / Application Support Administrator
Hayward, CA $7,371.00-$10,823.00 1 week ago General Manager, C3 AI Defense and Intelligence
Redwood City, CA $250,000.00-$350,000.00 18 hours ago Director of Product Management – Automation and Response
San Francisco, CA $177,000.00-$314,200.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr