General Manager (Charley's Cheesesteak)

Key Responsibilities: Team Leadership: Hire, train, coach, and develop team members. Create and maintain a positive, motivating work environment. Ensure proper scheduling and staffing levels. Customer Service: Foster a culture of outstanding guest service. Respond to customer feedback and resolve concerns promptly. Maintain high standards of quality, service, and cleanliness. Operations Management: Oversee all daily restaurant operations. Ensure compliance with health and safety regulations. Maintain store cleanliness, equipment, and organization. Financial Accountability: Manage labor costs, food costs, and controllables to meet targets. Review and analyze financial reports and adjust as necessary. Conduct inventory counts and manage ordering processes. Compliance & Standards: Enforce company policies, procedures, and standards. Maintain food safety and sanitation standards. Ensure accurate cash handling and banking procedures. Qualifications: Minimum 2–3 years of restaurant management experience (quick service preferred). Strong leadership and communication skills. Proficient in basic computer and POS systems. Ability to work a flexible schedule, including nights, weekends, and holidays. Must be able to stand for extended periods and lift up to 50 lbs.

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