Brooksource
Job Title and Location Senior Recruiter @ Brooksource | Psychology, Communication
Business Systems Analyst
St. Louis, Missouri
12 Month Contract to Hire
Hybrid - Onsite 4 days a week
Job Summary Brooksource is hiring a talented Salesforce Business Systems Analyst to join our Telecommunications client’s automation team. This role will support the Provisioning & Activation domain, ensuring customers are successfully set up and activated across Video, Data, and Phone services. The ideal candidate has strong business analysis experience, proficiency with JIRA and Visio/Lucid, and the ability to deliver clear, testable requirements in an Agile environment.
Key Responsibilities Lead requirements gathering and documentation for Salesforce automation and integration projects
Create detailed technical specifications, user stories, and acceptance criteria for development teams
Develop process flows using BPMN format to document current and future state workflows
Build data models and integration mapping documents for system-to-system connectivity
Create Solutions Design Documents that bridge business expectations with technical implementation
Navigate complex Salesforce configurations to document objects, fields, workflows, and data relationships
Collaborate with business stakeholders to elicit requirements and translate them into actionable technical specifications
Partner with offshore development and QA teams to ensure requirements are dev-ready and testable
Support testing efforts by validating that delivered solutions meet documented requirements
Adapt quickly to evolving project needs and pick up in-flight initiatives
Experience 5+ years of Business Systems Analyst experience
3-5+ years of hands-on Salesforce experience as a BSA or Business Analyst
Proven track record working with complex Salesforce implementations
Experience with Agile methodologies and sprint-based delivery
Background in system integrations and automation requirements
Strong understanding of Salesforce architecture: objects, fields, relationships, and data models
Comfortable navigating Salesforce Setup, Object Manager, and configuration tools
Experience with both Lightning and Classic UI
Knowledge of Salesforce automation capabilities (workflows, process builders, flows)
Understanding of API integrations and event-driven architecture
Completed Salesforce Trailblazer administration courses (certification preferred but not required)
Ability to create test data and document system configurations
Qualifications Requirements Documentation: User stories, acceptance criteria, functional and technical specifications
Process Modeling: BPMN format for process flows and workflow documentation
Data Modeling: Creating data models, spreadsheet mappings, and integration specifications
Integration Documentation: Mapping rules, API specifications, and data transformation requirements
Tools: Jira for requirements management, Microsoft Office suite, Confluence or similar documentation tools
Note: This description preserves the core responsibilities and qualifications without extraneous or unrelated content.
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