Amazon Development Center U.S., Inc.

Applied Scientist, Amazon Connect Job at Amazon Development Center U.S., Inc. in

Amazon Development Center U.S., Inc., New York, NY, United States, 10261

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

The Applied Scientist II will contribute to the development of AI systems. The role requires extending existing scientific techniques and inventing new ones to address specific customer needs at a project level. You should be comfortable working semi-autonomously on difficult problems with visible risks or roadblocks. You'll work closely with technical leaders within the team. We're looking for scientists who can maintain high standards while moving quickly, prioritizing both rapid experimentation and responsible AI development to deliver measurable customer impact.

Key job responsibilities

Design and implement solutions that extend or adapt scientific approaches for customer needs at the project level
Deliver components into production that meet high quality standards (efficient, reproducible, testable code)
Produce research reports demonstrating correctness, scholarship, and scientific rigor
Work with product and science teams to deliver impactful AI features
Contribute to operational excellence in the team's deliverables

About the team

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

BASIC QUALIFICATIONS

3+ years of building models for business application experience

PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience

Experience in patents or publications at top-tier peer-reviewed conferences or journals

Experience programming in Java, C++, Python or related language

Experience in any of the following areas : algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing

PREFERRED QUALIFICATIONS

Experience using Unix / Linux

Experience in professional software development

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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