KellyMitchell Group
Job Summary:
Our client is seeking a Senior Consultant, IT Architecture to join their team! This position is remote.
Duties:
Lead end-to-end implementation of Genesys Cloud CX3 solutions, including routing, IVR, WEM, and outbound campaigns Design and develop custom integrations using Genesys Cloud APIs, webhooks, and third-party platforms Implement and optimize AI-powered features such as predictive engagement, predictive routing, and bots Collaborate with business stakeholders to gather requirements and translate them into technical solutions Ensure high availability, security, and performance of the Genesys CLoud environment Provide technical leadership, documentation, and training to internal teams Troubleshoot and resolve complex issues related to integrations and platform performance Desired Skills/Experience:
5+ years of experience with Genesys Cloud CX3 implementations Strong proficiency in RESTful APIs, Oauth 2.0, and JSON/XML Hands-on experience with Genesys Architect, Bot Flows, and Journey Analytics Proven Experience integrating with CRM systems, ticketing platforms, and data lakes Familiarity with AI/ML tools and NLU/NLP technologies Genesys certifications (e.g. GCX-GCP, GCX-GCD, GCX-AI-GPE) are highly desirable Benefits:
Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between
$71.00
and
$91.00 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
Duties:
Lead end-to-end implementation of Genesys Cloud CX3 solutions, including routing, IVR, WEM, and outbound campaigns Design and develop custom integrations using Genesys Cloud APIs, webhooks, and third-party platforms Implement and optimize AI-powered features such as predictive engagement, predictive routing, and bots Collaborate with business stakeholders to gather requirements and translate them into technical solutions Ensure high availability, security, and performance of the Genesys CLoud environment Provide technical leadership, documentation, and training to internal teams Troubleshoot and resolve complex issues related to integrations and platform performance Desired Skills/Experience:
5+ years of experience with Genesys Cloud CX3 implementations Strong proficiency in RESTful APIs, Oauth 2.0, and JSON/XML Hands-on experience with Genesys Architect, Bot Flows, and Journey Analytics Proven Experience integrating with CRM systems, ticketing platforms, and data lakes Familiarity with AI/ML tools and NLU/NLP technologies Genesys certifications (e.g. GCX-GCP, GCX-GCD, GCX-AI-GPE) are highly desirable Benefits:
Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between
$71.00
and
$91.00 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.