SCIENTIFIC GAMES
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Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary This position oversees and manages the day‑to‑day business, operation and technical environment and team supporting a client’s core lottery system solution. It requires strategic planning, leadership, problem‑solving, communication, data analysis, interpersonal skills, and execution. The role maintains contractual compliance, delivers initiatives, manages the customer relationship, oversees budget, and coordinates efforts between the Lottery and SG to exceed business goals.
Job Duties / Key Accountabilities
Lead the day‑to‑day operation and relationship for the core lottery platform ensuring systems, software, projects, and talent deliver business, contractual, and organizational quality and performance standards
Create, maintain and report against operational, business, and financial plans for the core lottery solution
Responsible for people leadership including talent development, management, and performance
Manage the health of the client relationship to ensure contract compliance, revenue growth, fiscal management, client satisfaction and loyalty, positioning Scientific Games for future RFP/Bids
Collaborate across internal departments and teams to cohesively support, manage, and deliver for the lottery jurisdiction
Design and execute plans to sell additional hardware, software, and solutions to the Lottery site; contribute to the overall account plan expanding business opportunities beyond the lottery system business
Foster a culture of collaboration, continual improvement, and teamwork across the site to ensure the achievement of business goals and objectives
Accountable for end‑to‑end issue management and delivery against service level standards
Ownership of financial performance including budget development, forecasting, and utilization of data and metrics to measure and optimize performance, improve efficiency, and drive quality standards
Qualifications / Skills / Knowledge Desired
On call 24/7 for operational support, issue escalation and management, project execution oversight
Bachelor’s degree and/or 10–15 years of related work experience
10–15 years of operational management and people leadership
5 years of experience in the lottery or gaming industry with strong emphasis on systems hardware and network communications (strongly preferred)
Required
Ability to develop and maintain positive working relationships
Forward‑thinking, adaptive
Ability to communicate with all levels of management
Strong organizational and interpersonal skills
Ability to work in a team environment
Ability to quickly learn and understand modern technologies
Strong time‑management skills
Ability to lead and drive outcomes in a matrixed organizational model
Experienced at fiscal management, budget development and management level reporting
Effective communication skills
Ability to lift 30 pounds
Ability to sit, stand, bend, and stretch at a minimum of 50% of the time for any or all movements described
Education Masters degree preferred.
Years of Related Experience 12 to 15 years
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. To ensure SG complies with its regulatory and contractual commitments, SG requires all employees to meet those requirements necessary to fulfill their individual roles. As a prerequisite to employment with SG, you shall be asked to consent to SG conducting a due diligence/background investigation on you.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
Seniority Level Not Applicable
Employment Type Contract
Job Function Business Development and Sales
Industries Gambling Facilities and Casinos, IT Services and IT Consulting, and Printing Services
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Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary This position oversees and manages the day‑to‑day business, operation and technical environment and team supporting a client’s core lottery system solution. It requires strategic planning, leadership, problem‑solving, communication, data analysis, interpersonal skills, and execution. The role maintains contractual compliance, delivers initiatives, manages the customer relationship, oversees budget, and coordinates efforts between the Lottery and SG to exceed business goals.
Job Duties / Key Accountabilities
Lead the day‑to‑day operation and relationship for the core lottery platform ensuring systems, software, projects, and talent deliver business, contractual, and organizational quality and performance standards
Create, maintain and report against operational, business, and financial plans for the core lottery solution
Responsible for people leadership including talent development, management, and performance
Manage the health of the client relationship to ensure contract compliance, revenue growth, fiscal management, client satisfaction and loyalty, positioning Scientific Games for future RFP/Bids
Collaborate across internal departments and teams to cohesively support, manage, and deliver for the lottery jurisdiction
Design and execute plans to sell additional hardware, software, and solutions to the Lottery site; contribute to the overall account plan expanding business opportunities beyond the lottery system business
Foster a culture of collaboration, continual improvement, and teamwork across the site to ensure the achievement of business goals and objectives
Accountable for end‑to‑end issue management and delivery against service level standards
Ownership of financial performance including budget development, forecasting, and utilization of data and metrics to measure and optimize performance, improve efficiency, and drive quality standards
Qualifications / Skills / Knowledge Desired
On call 24/7 for operational support, issue escalation and management, project execution oversight
Bachelor’s degree and/or 10–15 years of related work experience
10–15 years of operational management and people leadership
5 years of experience in the lottery or gaming industry with strong emphasis on systems hardware and network communications (strongly preferred)
Required
Ability to develop and maintain positive working relationships
Forward‑thinking, adaptive
Ability to communicate with all levels of management
Strong organizational and interpersonal skills
Ability to work in a team environment
Ability to quickly learn and understand modern technologies
Strong time‑management skills
Ability to lead and drive outcomes in a matrixed organizational model
Experienced at fiscal management, budget development and management level reporting
Effective communication skills
Ability to lift 30 pounds
Ability to sit, stand, bend, and stretch at a minimum of 50% of the time for any or all movements described
Education Masters degree preferred.
Years of Related Experience 12 to 15 years
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. To ensure SG complies with its regulatory and contractual commitments, SG requires all employees to meet those requirements necessary to fulfill their individual roles. As a prerequisite to employment with SG, you shall be asked to consent to SG conducting a due diligence/background investigation on you.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
Seniority Level Not Applicable
Employment Type Contract
Job Function Business Development and Sales
Industries Gambling Facilities and Casinos, IT Services and IT Consulting, and Printing Services
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