Actionstep
Senior Product Manager – Enterprise
Actionstep is a pioneer in Legal Practice Management software, serving over 40,000 global customers and a team of 220 across the USA, Australia, UK, Canada and New Zealand. About the Role
As Product Manager – Enterprise, you will define and deliver critical platform features for mid‑size and large law firms, including SSO, Permissions, Advanced Search, GDPR, Security Services and other compliance‑scale needs. Responsibilities
Own and evolve enterprise product capabilities such as authentication, permissions, advanced search, GDPR compliance and secure platform services. Engage directly with large and mid‑size law firms to validate needs and translate them into scalable product requirements. Ensure features are enterprise‑ready in terms of scalability, security, configurability and compliance. Delivery Execution
Drive initiatives from discovery through delivery using agile and design‑thinking practices. Create clear, well‑defined product requirements including PRDs, user stories, specs, wireframes and user flows. Collaborate with engineering and design to bring features to life, ensuring technical feasibility and high‑quality outcomes. Oversee testing, documentation, training enablement and rollout planning to ensure successful launches and customer adoption. Cross‑Functional Collaboration
Partner with stakeholders in Engineering, Design, Sales Engineering, Customer Success and Marketing to ensure alignment and consistent communication. Serve as a voice of the enterprise customer internally, ensuring platform investments are driven by real user needs and business outcomes. Strategic Insight & Lifecycle Management
Maintain ownership of your domain's roadmap, informed by customer feedback, usage data, commercial input and platform goals. Contribute to broader company‑level planning by surfacing enterprise insights, risks and emerging needs. Monitor product usage, customer satisfaction and technical performance post‑launch to drive continuous improvements. Customer & Market Engagement
Regularly engage with customers to understand evolving requirements, especially those related to security, scalability, and operational control. Stay up to date on legal tech trends, competitive offerings and broader enterprise SaaS best practices in areas like authentication, permissions and user management. Relationship Management
Build and nurture strong working relationships with key internal stakeholders and external enterprise clients. Represent the Product team with professionalism and domain confidence during customer calls, partner discussions, and internal demos. Support Sales and Customer Success in scoping enterprise requests and setting clear expectations about roadmap direction and feasibility. Qualifications
5+ years in Product Management in a SaaS B2B environment, ideally delivering enterprise‑grade platform features. Proven success shipping products used by larger organizations with an emphasis on security, governance, configurability and cross‑department usability. Strong customer‑centric mindset and experience engaging with stakeholders at all levels, including IT, compliance and legal ops teams. Able to distill complex technical concepts into actionable requirements and explain them clearly to both technical and non‑technical audiences. Experience working in agile product teams with strong prioritization and execution skills. Excellent communication, stakeholder management and presentation skills. Bonus Points
Experience in legal tech or building tools for highly regulated environments. Familiarity with identity and access management (IAM), enterprise IT systems, or data governance tooling. Technical fluency in SaaS architecture, especially as it relates to multi‑tenancy, secure integrations or search infrastructure. Previous work on global or multi‑region product rollouts with compliance considerations (e.g., GDPR, SOC 2, ISO 27001). Benefits
Competitive salary (135k‑150k) with 401(k) match. Robust medical, dental, vision and flexible PTO. Remote‑friendly work environment with occasional travel for meetings. Professional development opportunities and involvement in industry thought leadership. Professional Development & Continuous Improvement
Actively develop career through delivery of self‑directed initiatives and industry engagement. Contribute to process improvement and maintain a strong department culture. Assume responsibility for safety and wellbeing, following all safety procedures.
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Actionstep is a pioneer in Legal Practice Management software, serving over 40,000 global customers and a team of 220 across the USA, Australia, UK, Canada and New Zealand. About the Role
As Product Manager – Enterprise, you will define and deliver critical platform features for mid‑size and large law firms, including SSO, Permissions, Advanced Search, GDPR, Security Services and other compliance‑scale needs. Responsibilities
Own and evolve enterprise product capabilities such as authentication, permissions, advanced search, GDPR compliance and secure platform services. Engage directly with large and mid‑size law firms to validate needs and translate them into scalable product requirements. Ensure features are enterprise‑ready in terms of scalability, security, configurability and compliance. Delivery Execution
Drive initiatives from discovery through delivery using agile and design‑thinking practices. Create clear, well‑defined product requirements including PRDs, user stories, specs, wireframes and user flows. Collaborate with engineering and design to bring features to life, ensuring technical feasibility and high‑quality outcomes. Oversee testing, documentation, training enablement and rollout planning to ensure successful launches and customer adoption. Cross‑Functional Collaboration
Partner with stakeholders in Engineering, Design, Sales Engineering, Customer Success and Marketing to ensure alignment and consistent communication. Serve as a voice of the enterprise customer internally, ensuring platform investments are driven by real user needs and business outcomes. Strategic Insight & Lifecycle Management
Maintain ownership of your domain's roadmap, informed by customer feedback, usage data, commercial input and platform goals. Contribute to broader company‑level planning by surfacing enterprise insights, risks and emerging needs. Monitor product usage, customer satisfaction and technical performance post‑launch to drive continuous improvements. Customer & Market Engagement
Regularly engage with customers to understand evolving requirements, especially those related to security, scalability, and operational control. Stay up to date on legal tech trends, competitive offerings and broader enterprise SaaS best practices in areas like authentication, permissions and user management. Relationship Management
Build and nurture strong working relationships with key internal stakeholders and external enterprise clients. Represent the Product team with professionalism and domain confidence during customer calls, partner discussions, and internal demos. Support Sales and Customer Success in scoping enterprise requests and setting clear expectations about roadmap direction and feasibility. Qualifications
5+ years in Product Management in a SaaS B2B environment, ideally delivering enterprise‑grade platform features. Proven success shipping products used by larger organizations with an emphasis on security, governance, configurability and cross‑department usability. Strong customer‑centric mindset and experience engaging with stakeholders at all levels, including IT, compliance and legal ops teams. Able to distill complex technical concepts into actionable requirements and explain them clearly to both technical and non‑technical audiences. Experience working in agile product teams with strong prioritization and execution skills. Excellent communication, stakeholder management and presentation skills. Bonus Points
Experience in legal tech or building tools for highly regulated environments. Familiarity with identity and access management (IAM), enterprise IT systems, or data governance tooling. Technical fluency in SaaS architecture, especially as it relates to multi‑tenancy, secure integrations or search infrastructure. Previous work on global or multi‑region product rollouts with compliance considerations (e.g., GDPR, SOC 2, ISO 27001). Benefits
Competitive salary (135k‑150k) with 401(k) match. Robust medical, dental, vision and flexible PTO. Remote‑friendly work environment with occasional travel for meetings. Professional development opportunities and involvement in industry thought leadership. Professional Development & Continuous Improvement
Actively develop career through delivery of self‑directed initiatives and industry engagement. Contribute to process improvement and maintain a strong department culture. Assume responsibility for safety and wellbeing, following all safety procedures.
#J-18808-Ljbffr