Fairfield Residential
Community Leasing Associate - Affordable (Bilingual)
Fairfield Residential, Austin, Texas, us, 78716
Community Leasing Associate - Affordable (Bilingual) is a role at Fairfield Residential located in Paradise Oaks serving 248 units. The position reports to the Community Manager and offers advancement to Assistant Community Manager.
Fairfield Residential is a leader in multifamily housing. We have built over 1,000 communities since 1985 and employ more than 1,500 associates nationwide. Our culture encourages growth, open dialogue, and a partnership for the long term.
Responsibilities
Be the first point of contact with prospective residents, current residents, vendors, and Fairfield associates.
Drive the lease closing process by highlighting the quality of the community and the amenities available at the property.
Determine the customer’s needs, resolve issues, and/or elevate to a higher level as permitted.
Use a friendly personality to diffuse and resolve difficult situations while nurturing relationships.
Deliver unmatched service to residents to exceed expectations and maintain resident retention.
Meet sales goals, leasing ratios, and maintain milestones in customer service and resident satisfaction throughout the sales process.
Manage various tasks such as lease files, maintaining updated paperwork and computer systems.
Verify application information, gather, and follow up on all verification of income for LIHTC and/or HUD programs.
Use Yardi accounting software to manage the leasing process.
Complete marketing/advertising tasks including updating social media sites.
Maintain knowledge of local market conditions and shop local competition.
Qualifications
Minimum of one year experience in customer service, sales, or retail required.
Knowledge of Low Income Housing Tax Credit (LIHTC) preferred.
Strong math skills required.
Strong typing and computer skills with intermediate knowledge of Microsoft Outlook, Word, and Excel required.
Professional verbal and written communication skills required.
Experience or knowledge in leasing or real estate a plus.
Ability to close a sale is highly preferred.
Knowledge of tax credit, fair housing, and trade practices a plus.
Experience using Yardi or other related property management accounting software a plus.
High school diploma or equivalent required.
Ability to work a flexible schedule to include weekends, evenings, and some holidays.
Benefits
Paid time off, paid holidays, and sick days.
Paid time off for volunteering activities (optional).
Matched 401(k).
Medical, dental, and vision insurance.
Flexible spending account.
Life insurance.
Estimated hourly pay range: $17.56 - $22.83. This position is non-exempt; the rate reflects hourly rates. The pay range is determined by skills and experience required, location, and job complexity.
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Fairfield Residential is a leader in multifamily housing. We have built over 1,000 communities since 1985 and employ more than 1,500 associates nationwide. Our culture encourages growth, open dialogue, and a partnership for the long term.
Responsibilities
Be the first point of contact with prospective residents, current residents, vendors, and Fairfield associates.
Drive the lease closing process by highlighting the quality of the community and the amenities available at the property.
Determine the customer’s needs, resolve issues, and/or elevate to a higher level as permitted.
Use a friendly personality to diffuse and resolve difficult situations while nurturing relationships.
Deliver unmatched service to residents to exceed expectations and maintain resident retention.
Meet sales goals, leasing ratios, and maintain milestones in customer service and resident satisfaction throughout the sales process.
Manage various tasks such as lease files, maintaining updated paperwork and computer systems.
Verify application information, gather, and follow up on all verification of income for LIHTC and/or HUD programs.
Use Yardi accounting software to manage the leasing process.
Complete marketing/advertising tasks including updating social media sites.
Maintain knowledge of local market conditions and shop local competition.
Qualifications
Minimum of one year experience in customer service, sales, or retail required.
Knowledge of Low Income Housing Tax Credit (LIHTC) preferred.
Strong math skills required.
Strong typing and computer skills with intermediate knowledge of Microsoft Outlook, Word, and Excel required.
Professional verbal and written communication skills required.
Experience or knowledge in leasing or real estate a plus.
Ability to close a sale is highly preferred.
Knowledge of tax credit, fair housing, and trade practices a plus.
Experience using Yardi or other related property management accounting software a plus.
High school diploma or equivalent required.
Ability to work a flexible schedule to include weekends, evenings, and some holidays.
Benefits
Paid time off, paid holidays, and sick days.
Paid time off for volunteering activities (optional).
Matched 401(k).
Medical, dental, and vision insurance.
Flexible spending account.
Life insurance.
Estimated hourly pay range: $17.56 - $22.83. This position is non-exempt; the rate reflects hourly rates. The pay range is determined by skills and experience required, location, and job complexity.
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