Zillion Technologies, Inc.
Job Title
ServiceNow Architect
Duration 6+ months contract
Experience 10+ years
Location Remote
Overview ServiceNow Architect — CMDB/CSDM, ITOM/ITAM, Discovery, Service Mapping & Integrations.
What you’ll do
Own CMDB architecture, data model, Identification & Reconciliation rules, and CSDM adoption.
Enable Discovery & Service Mapping; optimize MIDs, probes/patterns, and service maps.
Implement ITOM (Event/Health/AIOps as applicable) and ITAM end-to-end.
HAM Pro: asset lifecycle, asset normalization, reconciliation, stockroom & PAR, reclamation/harvesting, refresh & disposal workflows.
Stand up certificate inventory/management; automate issuance/renewal and alerts.
Build dashboards/KPIs; establish governance, runbooks, and guardrails.
Partner cross‑functionally (Infra/Cloud/Asset) and mentor engineers.
What you bring
8–10+ years on ServiceNow; 5+ in architecture across CMDB/CSDM, ITOM, ITAM (HAM Pro & SAM Pro), Discovery/Service Mapping.
Hands‑on with Service Graph Connectors (SCCM/MECM, Jamf, Nexthink, NetBox, Infoblox) and cloud integrations.
Strong Identification & Reconciliation, Data Manager, reporting/PA.
Deep experience in asset lifecycle management, reconciliation, reclamation/harvesting, software entitlement management, and CMDB↔ITAM alignment.
Scripting (Glide/JS), IntegrationHub/Flow Designer; MID troubleshooting.
Infra fundamentals: networks, OS, virtualization, cloud, IPAM/DNS, PKI.
Nice to have
Microsoft CA/public CA integrations; certificate workflows.
Practical AI/GenAI pilots (intake automation, data quality suggestions).
Impact / KPIs (typical)
CMDB Health ≥90% for in‑scope classes; duplicates ≤2%; decrease in stale CI backlog by 60%.
Discovery coverage ≥95%; mapped tier‑1 services with ≥95% change‑impact accuracy.
ITAM: Increase in reclamation rate, audit‑ready license compliance, license/asset cost savings.
Please send your resume to sneha@zilliontechnologies.com.
#J-18808-Ljbffr
Duration 6+ months contract
Experience 10+ years
Location Remote
Overview ServiceNow Architect — CMDB/CSDM, ITOM/ITAM, Discovery, Service Mapping & Integrations.
What you’ll do
Own CMDB architecture, data model, Identification & Reconciliation rules, and CSDM adoption.
Enable Discovery & Service Mapping; optimize MIDs, probes/patterns, and service maps.
Implement ITOM (Event/Health/AIOps as applicable) and ITAM end-to-end.
HAM Pro: asset lifecycle, asset normalization, reconciliation, stockroom & PAR, reclamation/harvesting, refresh & disposal workflows.
Stand up certificate inventory/management; automate issuance/renewal and alerts.
Build dashboards/KPIs; establish governance, runbooks, and guardrails.
Partner cross‑functionally (Infra/Cloud/Asset) and mentor engineers.
What you bring
8–10+ years on ServiceNow; 5+ in architecture across CMDB/CSDM, ITOM, ITAM (HAM Pro & SAM Pro), Discovery/Service Mapping.
Hands‑on with Service Graph Connectors (SCCM/MECM, Jamf, Nexthink, NetBox, Infoblox) and cloud integrations.
Strong Identification & Reconciliation, Data Manager, reporting/PA.
Deep experience in asset lifecycle management, reconciliation, reclamation/harvesting, software entitlement management, and CMDB↔ITAM alignment.
Scripting (Glide/JS), IntegrationHub/Flow Designer; MID troubleshooting.
Infra fundamentals: networks, OS, virtualization, cloud, IPAM/DNS, PKI.
Nice to have
Microsoft CA/public CA integrations; certificate workflows.
Practical AI/GenAI pilots (intake automation, data quality suggestions).
Impact / KPIs (typical)
CMDB Health ≥90% for in‑scope classes; duplicates ≤2%; decrease in stale CI backlog by 60%.
Discovery coverage ≥95%; mapped tier‑1 services with ≥95% change‑impact accuracy.
ITAM: Increase in reclamation rate, audit‑ready license compliance, license/asset cost savings.
Please send your resume to sneha@zilliontechnologies.com.
#J-18808-Ljbffr