City of Saint Paul
Overview
The City of Saint Paul Regional Water Services is hiring an IT Support Specialist serving as a key member of the Information Services team, with primary responsibility for blending desktop and endpoint support with Virtual Desktop Infrastructure (VDI) and supporting end-user computing needs across a diverse device environment. Responsibilities
Respond to user requests by assisting with common issues such as password resets, account lockouts, network access, printing, and Microsoft 365 applications. Provide advanced troubleshooting for more complex problems including operating system errors, profile corruption, performance issues, and device reimaging. Support virtual desktop environments by assisting with golden image updates, desktop pool configurations, and resolving VDI session issues (VMware Horizon or Citrix preferred). Administer user accounts, group policies, and security settings within Active Directory and related tools. Assist with device lifecycle management, including laptops, thin clients, ruggedized field devices, and mobile hardware. Collaborate with infrastructure and security teams to ensure compliance and stability of the environment. Document troubleshooting steps and contribute to knowledge base articles to improve service delivery. For more information and essential functions, see the job description. Benefits
We offer competitive wages, and a variety of excellent benefits, including health insurance, retirement contributions and paid vacation and sick time. The eligible list created from this assessment may also be used to fill IS Information/Technical Analyst III positions as they become available in various departments within the City. Equity, Inclusion and Belonging
The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals. At the City of Saint Paul, we want our workforce to reflect the diverse city that we serve. Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us. We encourage you to apply as we are most interested in finding the best candidate for this job. A Bachelor's Degree in Information Management, Computer Technology, or a related field and two (2) years of work experience related to Information Technology Support or a vacancy-related technical school certificate and four (4) years of work experience related to Information Technology Support. A combination of education and experience to equal 6 years or more can be used to qualify for the position. Qualifications
Preferred Qualifications: Experience supporting VDI environments (e.g., VMware Horizon, Citrix, or similar). May require a valid Minnesota Class D Driver's License, or equivalent out-of-state driver's license. Application Instructions
Submit a City of Saint Paul online application by the closing date. Upload or submit the following required document via the online application system. (Zip files and web links will not be accepted. Each uploaded attachment is limited to 10MB.)
A resume
First time applying online
Read the How to Apply Online Guide. Need technical support
For help with the online application, please call 1-855-524-5627. Assessment
Qualifications Rating The Qualifications Rating is an assessment of your completed application, answers to the Supplemental Questionnaire, and your resume. Be as specific and detailed as possible in completing your application and any attachments. You must submit your completed application, supplemental questionnaire and any attachments by the application deadline. General Information
Eligible Lists Created from Open Job Posting: You must receive a score of 75% or higher to pass the assessment and be considered for the position. Non-promotion eligible lists typically are pass/fail and promotion eligible lists are typically ranked. If the open eligible list created contains a veteran, one open list will exist. When there are no veterans remaining on the eligible list (i.e. hired, withdrawn) from an open list that also contains promotional candidates, two lists will be created: one open list and one promotion list. If two lists exist, the promotion list must be exhausted before the open list is considered. Final Selection Process: Those who pass will be placed on an eligible list for approximately six months and all will be notified of their status. A Hiring Manager will consider those applicants eligible for hire. You will be notified if you are invited to participate in the final selection process which may include an interview, job simulation, work sample submission, or other evaluation method. Pre-Employment Screening: This position may require a drug test and/or a background check which may include criminal history, and employment history as a condition of employment. Candidates will be required to submit proof of education to Human Resources upon conditional job offer, if qualifying based on education. Human Resources Contact Information: Danni Smith at 651-266-6566,
danni.smith@stpaul.gov The City of Saint Paul encourages individuals to apply for positions regardless of criminal history. Veteran’s Preference: If you are a veteran and would like to receive Veteran’s preference in accordance with MN Statute 197.455, you must submit a photocopy of your DD214 preferably at time of application. Equal Employment Opportunity Statement: The City of Saint Paul is an equal opportunity/affirmative action employer. Veterans, women, persons of color, members of the LGBTQIA+ community, and individuals with disabilities are strongly encouraged to apply. Working Title: IT Support Specialist Official Title: IS Information/Technical Analyst III
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The City of Saint Paul Regional Water Services is hiring an IT Support Specialist serving as a key member of the Information Services team, with primary responsibility for blending desktop and endpoint support with Virtual Desktop Infrastructure (VDI) and supporting end-user computing needs across a diverse device environment. Responsibilities
Respond to user requests by assisting with common issues such as password resets, account lockouts, network access, printing, and Microsoft 365 applications. Provide advanced troubleshooting for more complex problems including operating system errors, profile corruption, performance issues, and device reimaging. Support virtual desktop environments by assisting with golden image updates, desktop pool configurations, and resolving VDI session issues (VMware Horizon or Citrix preferred). Administer user accounts, group policies, and security settings within Active Directory and related tools. Assist with device lifecycle management, including laptops, thin clients, ruggedized field devices, and mobile hardware. Collaborate with infrastructure and security teams to ensure compliance and stability of the environment. Document troubleshooting steps and contribute to knowledge base articles to improve service delivery. For more information and essential functions, see the job description. Benefits
We offer competitive wages, and a variety of excellent benefits, including health insurance, retirement contributions and paid vacation and sick time. The eligible list created from this assessment may also be used to fill IS Information/Technical Analyst III positions as they become available in various departments within the City. Equity, Inclusion and Belonging
The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals. At the City of Saint Paul, we want our workforce to reflect the diverse city that we serve. Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us. We encourage you to apply as we are most interested in finding the best candidate for this job. A Bachelor's Degree in Information Management, Computer Technology, or a related field and two (2) years of work experience related to Information Technology Support or a vacancy-related technical school certificate and four (4) years of work experience related to Information Technology Support. A combination of education and experience to equal 6 years or more can be used to qualify for the position. Qualifications
Preferred Qualifications: Experience supporting VDI environments (e.g., VMware Horizon, Citrix, or similar). May require a valid Minnesota Class D Driver's License, or equivalent out-of-state driver's license. Application Instructions
Submit a City of Saint Paul online application by the closing date. Upload or submit the following required document via the online application system. (Zip files and web links will not be accepted. Each uploaded attachment is limited to 10MB.)
A resume
First time applying online
Read the How to Apply Online Guide. Need technical support
For help with the online application, please call 1-855-524-5627. Assessment
Qualifications Rating The Qualifications Rating is an assessment of your completed application, answers to the Supplemental Questionnaire, and your resume. Be as specific and detailed as possible in completing your application and any attachments. You must submit your completed application, supplemental questionnaire and any attachments by the application deadline. General Information
Eligible Lists Created from Open Job Posting: You must receive a score of 75% or higher to pass the assessment and be considered for the position. Non-promotion eligible lists typically are pass/fail and promotion eligible lists are typically ranked. If the open eligible list created contains a veteran, one open list will exist. When there are no veterans remaining on the eligible list (i.e. hired, withdrawn) from an open list that also contains promotional candidates, two lists will be created: one open list and one promotion list. If two lists exist, the promotion list must be exhausted before the open list is considered. Final Selection Process: Those who pass will be placed on an eligible list for approximately six months and all will be notified of their status. A Hiring Manager will consider those applicants eligible for hire. You will be notified if you are invited to participate in the final selection process which may include an interview, job simulation, work sample submission, or other evaluation method. Pre-Employment Screening: This position may require a drug test and/or a background check which may include criminal history, and employment history as a condition of employment. Candidates will be required to submit proof of education to Human Resources upon conditional job offer, if qualifying based on education. Human Resources Contact Information: Danni Smith at 651-266-6566,
danni.smith@stpaul.gov The City of Saint Paul encourages individuals to apply for positions regardless of criminal history. Veteran’s Preference: If you are a veteran and would like to receive Veteran’s preference in accordance with MN Statute 197.455, you must submit a photocopy of your DD214 preferably at time of application. Equal Employment Opportunity Statement: The City of Saint Paul is an equal opportunity/affirmative action employer. Veterans, women, persons of color, members of the LGBTQIA+ community, and individuals with disabilities are strongly encouraged to apply. Working Title: IT Support Specialist Official Title: IS Information/Technical Analyst III
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