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Enterprise

Customer Experience Representative - Rochester Truck

Enterprise, Rochester, Minnesota, us, 55905

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Overview Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo Car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company.

Benefits Package

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)

Life Insurance

Training and development

Schedule

Multiple Part Time and Full Time schedules available. This position involves working between the hours of 7:30am and 5:00pm Monday through Friday and between the hours of 9:00am and 12:00pm on Saturdays.

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner

Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

Place outgoing calls for callback management, and miscellaneous calls as assigned

Assist to assess condition of rental upon return

Notify Management of any known customer problems

Notify Management of any known vehicle problems and any required vehicle maintenance

Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Perform miscellaneous and backup duties job-related duties as assigned

Qualifications

Must be at least 21 years of age.

High School Diploma or G.E.D. required.

Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support.

Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years and no drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI).

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

DOT Requirements

All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiner's certificate, or submit to and successfully complete a D.O.T. medical examination. No moonlighting is allowed (no other paid employment allowed).

Equal Opportunity Employer/Disability/Veterans

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