TEKsystems
Senior Epic Patient Experience Analyst – TEKsystems
Lead the optimization of Epic digital patient engagement and contact center technology initiatives. This role drives operational excellence across multiple patient‑facing channels to ensure a seamless digital experience.
Key Responsibilities
Design, build, configure, and optimize Epic Patient Experience modules: Cheers (Campaigns and Contact Center Technology), Welcome, MyChart, Hello World (SMS, phone, email communications), live chat, and other digital engagement tools.
Serve as the subject matter expert (SME) for patient‑facing digital engagement, contact center workflows, and outreach campaigns.
Collaborate with operational and clinical stakeholders to streamline and enhance patient digital journeys and communication strategies.
Oversee integration and performance of third‑party platforms (Talkdesk, Genesys, Nuance, etc.) to ensure seamless functionality with Epic.
Plan and execute system upgrades, rigorous testing, and troubleshooting activities.
Mentor junior analysts and provide technical guidance and best practices.
Contribute to strategic planning for digital patient experience innovations, contact center performance, and campaign management.
Act as the primary support contact for application end users, identifying and resolving issues that arise in their application area and impacting other teams.
Guide workflow design, build and test systems, and analyze technical issues associated with Epic software.
Maintain regular communication with Epic representatives and participate in weekly project team meetings.
Collaborate with Epic implementation staff to meet business needs and project deliverables within required timelines.
Required Qualifications
7+ years of Epic experience with deep expertise in contact center technologies.
Mandatory certifications: Epic Welcome, MyChart, Hello World, and Cheers (including Campaigns).
Ability to travel onsite once a month.
Strong communication skills and experience mentoring junior analysts.
Pay and Benefits Pay range: $80.00 – $100.00 /hr.
Eligible benefits (subject to company policy and employment status):
Medical, dental & vision
Critical Illness, Accident, and Hospital insurance
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation, or sick leave)
Workplace Type Hybrid – Oakland, CA.
Application Deadline This position is anticipated to close on October 17, 2025.
About TEKsystems TEKsystems is an equal‑opportunity employer that partners with clients to activate ideas and solutions, driving transformation across the globe. With a team of 80,000 professionals, TEKsystems serves over 6,000 clients, including 80% of the Fortune 500. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, TEKsystems collaborates with progressive leaders to drive change and deliver business outcomes. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
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Key Responsibilities
Design, build, configure, and optimize Epic Patient Experience modules: Cheers (Campaigns and Contact Center Technology), Welcome, MyChart, Hello World (SMS, phone, email communications), live chat, and other digital engagement tools.
Serve as the subject matter expert (SME) for patient‑facing digital engagement, contact center workflows, and outreach campaigns.
Collaborate with operational and clinical stakeholders to streamline and enhance patient digital journeys and communication strategies.
Oversee integration and performance of third‑party platforms (Talkdesk, Genesys, Nuance, etc.) to ensure seamless functionality with Epic.
Plan and execute system upgrades, rigorous testing, and troubleshooting activities.
Mentor junior analysts and provide technical guidance and best practices.
Contribute to strategic planning for digital patient experience innovations, contact center performance, and campaign management.
Act as the primary support contact for application end users, identifying and resolving issues that arise in their application area and impacting other teams.
Guide workflow design, build and test systems, and analyze technical issues associated with Epic software.
Maintain regular communication with Epic representatives and participate in weekly project team meetings.
Collaborate with Epic implementation staff to meet business needs and project deliverables within required timelines.
Required Qualifications
7+ years of Epic experience with deep expertise in contact center technologies.
Mandatory certifications: Epic Welcome, MyChart, Hello World, and Cheers (including Campaigns).
Ability to travel onsite once a month.
Strong communication skills and experience mentoring junior analysts.
Pay and Benefits Pay range: $80.00 – $100.00 /hr.
Eligible benefits (subject to company policy and employment status):
Medical, dental & vision
Critical Illness, Accident, and Hospital insurance
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation, or sick leave)
Workplace Type Hybrid – Oakland, CA.
Application Deadline This position is anticipated to close on October 17, 2025.
About TEKsystems TEKsystems is an equal‑opportunity employer that partners with clients to activate ideas and solutions, driving transformation across the globe. With a team of 80,000 professionals, TEKsystems serves over 6,000 clients, including 80% of the Fortune 500. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, TEKsystems collaborates with progressive leaders to drive change and deliver business outcomes. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
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