Raas Infotek
Team Lead | Sr. Technical Recruiter | Resource Management
End User Services Architect
Role Overview As an Enterprise Architect, you will be responsible for Enterprise Architecture Design solutions and technical strategies for Implementation and roadmaps for meeting Customer's IT and Business Vision. This role requires deep expertise in Microsoft 365 services and Intune, Citrix, Azure, Active Directory, Microsoft Teams, Cisco Call Manager, Audio Video Conference room Devices(Neat &; Creston), Power Platform.
Key Responsibilities
Design and develop Enterprise Architecture solutions aligned with business objectives.
To provide solutions for IT optimization| Business Aligned IT| Enterprise architecture and roadmap creation| transformation| Business/Product acquisition & mergers and APO.
Create technical strategies for implementation and roadmaps.
To provide solution in business transformation by participating in RFP/RFI; Due Diligence; Pre Sales support and Oversee POC.
Ensure solutions meet customer's IT and Business Vision.
To perform engagement level Delivery governance.
Leverage expertise in Microsoft 365, Azure, Citrix, and other specified technologies to drive IT optimization and business alignment.
Technical Skills Required
Deep expertise in Active Directory and Entra.
Deep expertise in Sharepoint.
Hands‑on experience on Microsoft Exchange (Email Services).
Strong hands‑on experience on Citrix VDI.
Extensive experience on endpoint management and desktop/laptop.
Proficiency in Microsoft Teams.
Ability to align IT solutions with business goals.
Effectively assist with the relationships across Service Delivery operations teams for the duration of the engagement.
Central point of contact for customer’s business/development groups or vendors requiring assistance in resolving problems in the environment.
Delivers ITIL compliance process conformance for incident, problem and change management.
Monitors problem, change and incident queues, enforcing compliance with capability, root cause analysis and change quality targets.
Directs Service Delivery resources in the resolution/prevention of problems where necessary.
Exposure / Experience in Project management Activities, Presenting and designing technical solutions.
Provide consulting and/or SME scoping assistance to Solutions as needed.
Exposure to SOWs & pricing metrics specific to Mainframe Infrastructure service delivery.
Provides mainframe consulting services to clients including identifying needs, designing, influencing, and implementing proposals.
Thorough understanding of SOWs, SLAs, and Performance management Metrics Analyzing, documenting, and reporting client requirements Providing technical guidance for the one or more customers.
Experience Required
15+ years of experience with Office 365 administration, Microsoft Intune, PowerShell scripting, Azure Active Directory, Conditional Access, and Identity Protection, Microsoft SharePoint, Citrix, Knowledge of Microsoft 365 security and compliance center, Microsoft EntraID, Familiarity with Windows Autopilot and Endpoint Analytics.
Certifications Preferred
ITIL MASTER Certification
Microsoft Certified: Modern Desktop Administrator Associate
Microsoft Certified: Teams Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert
IMRAN ALI
(Sr. Recruitment Consultant)
Phone: 302 449 6700 Ext 137.|
#J-18808-Ljbffr
Role Overview As an Enterprise Architect, you will be responsible for Enterprise Architecture Design solutions and technical strategies for Implementation and roadmaps for meeting Customer's IT and Business Vision. This role requires deep expertise in Microsoft 365 services and Intune, Citrix, Azure, Active Directory, Microsoft Teams, Cisco Call Manager, Audio Video Conference room Devices(Neat &; Creston), Power Platform.
Key Responsibilities
Design and develop Enterprise Architecture solutions aligned with business objectives.
To provide solutions for IT optimization| Business Aligned IT| Enterprise architecture and roadmap creation| transformation| Business/Product acquisition & mergers and APO.
Create technical strategies for implementation and roadmaps.
To provide solution in business transformation by participating in RFP/RFI; Due Diligence; Pre Sales support and Oversee POC.
Ensure solutions meet customer's IT and Business Vision.
To perform engagement level Delivery governance.
Leverage expertise in Microsoft 365, Azure, Citrix, and other specified technologies to drive IT optimization and business alignment.
Technical Skills Required
Deep expertise in Active Directory and Entra.
Deep expertise in Sharepoint.
Hands‑on experience on Microsoft Exchange (Email Services).
Strong hands‑on experience on Citrix VDI.
Extensive experience on endpoint management and desktop/laptop.
Proficiency in Microsoft Teams.
Ability to align IT solutions with business goals.
Effectively assist with the relationships across Service Delivery operations teams for the duration of the engagement.
Central point of contact for customer’s business/development groups or vendors requiring assistance in resolving problems in the environment.
Delivers ITIL compliance process conformance for incident, problem and change management.
Monitors problem, change and incident queues, enforcing compliance with capability, root cause analysis and change quality targets.
Directs Service Delivery resources in the resolution/prevention of problems where necessary.
Exposure / Experience in Project management Activities, Presenting and designing technical solutions.
Provide consulting and/or SME scoping assistance to Solutions as needed.
Exposure to SOWs & pricing metrics specific to Mainframe Infrastructure service delivery.
Provides mainframe consulting services to clients including identifying needs, designing, influencing, and implementing proposals.
Thorough understanding of SOWs, SLAs, and Performance management Metrics Analyzing, documenting, and reporting client requirements Providing technical guidance for the one or more customers.
Experience Required
15+ years of experience with Office 365 administration, Microsoft Intune, PowerShell scripting, Azure Active Directory, Conditional Access, and Identity Protection, Microsoft SharePoint, Citrix, Knowledge of Microsoft 365 security and compliance center, Microsoft EntraID, Familiarity with Windows Autopilot and Endpoint Analytics.
Certifications Preferred
ITIL MASTER Certification
Microsoft Certified: Modern Desktop Administrator Associate
Microsoft Certified: Teams Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert
IMRAN ALI
(Sr. Recruitment Consultant)
Phone: 302 449 6700 Ext 137.|
#J-18808-Ljbffr