Stratasys Ltd
Stratasys Overview
Stratasys is a world leader in 3D printing, providing innovative solutions for aerospace, automotive, consumer products, and healthcare. Our connected 3D printers, polymer materials, and software ecosystem deliver competitive advantages throughout the product value chain. Field Service Representative
Stratasys is seeking an experienced Field Service Representative to install, troubleshoot, and maintain 3D printing equipment at customer sites. This role resolves technical issues, supports end‑users, and ensures high performance of our products. Location : Minneapolis, MN. Candidates must reside within 50 miles of a major airport in Minnesota and be able to travel to customer locations and our regional HQ. What you will be doing
Install Stratasys hardware and software at customer sites Diagnose and repair hardware and software issues Perform preventive maintenance on equipment Train customers on proper product use Respond to customer inquiries and provide clear, effective communication Ensure customer satisfaction through follow‑up after service visits Document all service activities in the tracking system Manage service inventory according to established protocols Submit timely and accurate service reports, expense forms, and related documentation Follow all company safety policies and procedures Attend all required company training Demonstrate commitments to Stratasys Behaviors by leading, acting, and modeling these values Other responsibilities as assigned by the department or manager Must Have Qualifications
High School Diploma or equivalent and a minimum of 2 years of related experience, or an advanced degree without experience 2+ years field service experience installing and repairing computer systems and electro‑mechanical equipment Nice to Have Qualifications
Strong knowledge of computer hardware and software installation, diagnostics, and troubleshooting Proficient in operating systems, smartphones, and mobile devices Skilled in Microsoft Office applications (Word, Excel, Windows, etc.) Experience with CAD/CAM, productivity, and database software is a plus Familiar with hand tools, multimeters, and Stratasys application software Self‑motivated with strong interpersonal skills Able to prioritize tasks across multiple disciplines Capable of working independently or collaboratively Travel
This position is 100% remote, requiring up to 70‑80% daily travel to customer locations. Compensation and Benefits
The typical annual starting base salary ranges from $66,516 to $81,118, which does not include variable incentive pay. In addition to a competitive salary, we offer a comprehensive total rewards package, including medical, dental, vision, health savings accounts, mental health resources, employee stock purchase plan, and 401(k) with company match. EEO Statement
Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to veteran or disabled status and will not be discriminated against for race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
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Stratasys is a world leader in 3D printing, providing innovative solutions for aerospace, automotive, consumer products, and healthcare. Our connected 3D printers, polymer materials, and software ecosystem deliver competitive advantages throughout the product value chain. Field Service Representative
Stratasys is seeking an experienced Field Service Representative to install, troubleshoot, and maintain 3D printing equipment at customer sites. This role resolves technical issues, supports end‑users, and ensures high performance of our products. Location : Minneapolis, MN. Candidates must reside within 50 miles of a major airport in Minnesota and be able to travel to customer locations and our regional HQ. What you will be doing
Install Stratasys hardware and software at customer sites Diagnose and repair hardware and software issues Perform preventive maintenance on equipment Train customers on proper product use Respond to customer inquiries and provide clear, effective communication Ensure customer satisfaction through follow‑up after service visits Document all service activities in the tracking system Manage service inventory according to established protocols Submit timely and accurate service reports, expense forms, and related documentation Follow all company safety policies and procedures Attend all required company training Demonstrate commitments to Stratasys Behaviors by leading, acting, and modeling these values Other responsibilities as assigned by the department or manager Must Have Qualifications
High School Diploma or equivalent and a minimum of 2 years of related experience, or an advanced degree without experience 2+ years field service experience installing and repairing computer systems and electro‑mechanical equipment Nice to Have Qualifications
Strong knowledge of computer hardware and software installation, diagnostics, and troubleshooting Proficient in operating systems, smartphones, and mobile devices Skilled in Microsoft Office applications (Word, Excel, Windows, etc.) Experience with CAD/CAM, productivity, and database software is a plus Familiar with hand tools, multimeters, and Stratasys application software Self‑motivated with strong interpersonal skills Able to prioritize tasks across multiple disciplines Capable of working independently or collaboratively Travel
This position is 100% remote, requiring up to 70‑80% daily travel to customer locations. Compensation and Benefits
The typical annual starting base salary ranges from $66,516 to $81,118, which does not include variable incentive pay. In addition to a competitive salary, we offer a comprehensive total rewards package, including medical, dental, vision, health savings accounts, mental health resources, employee stock purchase plan, and 401(k) with company match. EEO Statement
Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to veteran or disabled status and will not be discriminated against for race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
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