Stratasys
Field Service Representative – Stratasys
Stratasys is a world leader in 3D printing and a global provider of additive manufacturing solutions for aerospace, automotive, consumer products, and healthcare.
Location:
Minneapolis, MN (must be within 50 miles of a major airport)
Travel:
100% remote role requiring up to 70-80% daily travel to customer locations.
What You Will Be Doing
Install Stratasys hardware and software at customer sites.
Diagnose and repair hardware and software issues.
Perform preventive maintenance on equipment.
Train customers on proper product use.
Respond to customer inquiries and provide clear communication.
Ensure customer satisfaction through follow-up after service visits.
Document all service activities in the tracking system.
Manage service inventory according to established protocols.
Submit timely and accurate service reports, expense forms, and related documentation.
Follow all company safety policies and procedures.
Attend all required company training.
Demonstrate commitments to Stratasys Behaviors by leading, acting, and modeling these values.
Other responsibilities as assigned by the department or manager.
Must Have Qualifications
High School Diploma or equivalent and a minimum of 2 years of related experience, or an advanced degree without experience.
2+ years field service experience installing and repairing computer systems and electro-mechanical equipment.
Intermediate electro-mechanical proficiency.
Nice To Have Qualifications
Strong knowledge of computer hardware and software installation, diagnostics, and troubleshooting.
Proficient in operating systems, smartphones, and mobile devices.
Skilled in Microsoft Office applications (Word, Excel, Windows, etc.).
Experience with CAD/CAM, productivity, and database software is a plus.
Familiar with hand tools, multimeters, and Stratasys application software.
Self‑motivated with strong interpersonal skills.
Able to prioritize tasks across multiple disciplines.
Capable of working independently or collaboratively.
Compensation & Benefits The typical annual starting base salary is $66,516 to $81,118, which does not include variable incentive pay. In addition to a competitive salary, we offer a comprehensive total rewards package (Medical, Dental & Vision, Health Savings Accounts, Mental Health Resources, employee stock purchase plan, 401(k) with company match, recognition programs, etc.).
Equal Employment Opportunity Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Please view Equal Employment Opportunity Posters provided by OFCCP.
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Location:
Minneapolis, MN (must be within 50 miles of a major airport)
Travel:
100% remote role requiring up to 70-80% daily travel to customer locations.
What You Will Be Doing
Install Stratasys hardware and software at customer sites.
Diagnose and repair hardware and software issues.
Perform preventive maintenance on equipment.
Train customers on proper product use.
Respond to customer inquiries and provide clear communication.
Ensure customer satisfaction through follow-up after service visits.
Document all service activities in the tracking system.
Manage service inventory according to established protocols.
Submit timely and accurate service reports, expense forms, and related documentation.
Follow all company safety policies and procedures.
Attend all required company training.
Demonstrate commitments to Stratasys Behaviors by leading, acting, and modeling these values.
Other responsibilities as assigned by the department or manager.
Must Have Qualifications
High School Diploma or equivalent and a minimum of 2 years of related experience, or an advanced degree without experience.
2+ years field service experience installing and repairing computer systems and electro-mechanical equipment.
Intermediate electro-mechanical proficiency.
Nice To Have Qualifications
Strong knowledge of computer hardware and software installation, diagnostics, and troubleshooting.
Proficient in operating systems, smartphones, and mobile devices.
Skilled in Microsoft Office applications (Word, Excel, Windows, etc.).
Experience with CAD/CAM, productivity, and database software is a plus.
Familiar with hand tools, multimeters, and Stratasys application software.
Self‑motivated with strong interpersonal skills.
Able to prioritize tasks across multiple disciplines.
Capable of working independently or collaboratively.
Compensation & Benefits The typical annual starting base salary is $66,516 to $81,118, which does not include variable incentive pay. In addition to a competitive salary, we offer a comprehensive total rewards package (Medical, Dental & Vision, Health Savings Accounts, Mental Health Resources, employee stock purchase plan, 401(k) with company match, recognition programs, etc.).
Equal Employment Opportunity Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Please view Equal Employment Opportunity Posters provided by OFCCP.
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