Mindlance
POSITION OVERVIEW:
. The Application Support Analyst will be responsible for supporting EOHHS applications that support the case management, clinical, and claiming business units for DDS. In this role, the Business Analyst will work alongside an existing team of EHS IT Business Analysts. This role will provide customer service and production support for the existing EHR, Case Management and Claiming system (Meditech) while also working with the team to perform testing and straightforward configuration tasks in the new Case Management, Clinical, and Claiming system (WellSky).
DETAILED LIST OF JOB DUTIES AND RESPONSIBILITIES: • Serve a contact for Tier 1 application support. • Ensure that requests for assistance are documented, triaged, and routed appropriately. • Identify, communicate, and facilitate resolution to any production support, user requests, or triaged Helpdesk tickets. • Participate in the final configuration and refinement of workflows and forms in WellSky. • Participate in the preparation and execution of testing plans and/or test criteria. • Ensure that testing is performed that will validate quality, reliability, and completeness of the business services being deployed. • Perform Integration, Regression, and assist with User Acceptance testing • Responsible for determining operational objectives by studying business functions, gathering information, evaluating output requirements and formats.
Preferred Qualifications: - (Preferred Knowledge, Skills and Abilities): • Minimum two (2) years of experience working in IT environments troubleshooting electronic case management and/or EHR system electronic health record, including customer support and testing. • Business Analysis, Systems Analyst, or other related experience is preferred. • Hands-on experience effectively using MS Office tools • Demonstrated ability to understand and resolve reported production support or customer service issues. • Hands-on experience in managing escalated issues and dispute resolution of any components of a project with the ability to understand when to escalate issues to senior management. • Methodical and able to follow documented procedures and instructions to resolve production issues. • Strong written and oral communication skills with the ability to clearly communicate with diverse user groups and provide support to both technical and non-technical audiences. • Self-motivated with the ability to prioritize tasks in a fast-paced environment to meet deadlines and manage competing demands • bility to perform basic, straightforward configuration in systems to support customer requirements, based on published screen designs. • Experience producing and executing test cases based on documented workflows and / or screen designs. Includes identification, clear tracking, and reporting of issues and retesting. • bility to work independently as well as in a team-orientated, collaborative, and ever-changing technical environment. • bility to maintain a high degree of professionalism and confidentiality • Prior Government or Healthcare experience is preferred, but not required
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
DETAILED LIST OF JOB DUTIES AND RESPONSIBILITIES: • Serve a contact for Tier 1 application support. • Ensure that requests for assistance are documented, triaged, and routed appropriately. • Identify, communicate, and facilitate resolution to any production support, user requests, or triaged Helpdesk tickets. • Participate in the final configuration and refinement of workflows and forms in WellSky. • Participate in the preparation and execution of testing plans and/or test criteria. • Ensure that testing is performed that will validate quality, reliability, and completeness of the business services being deployed. • Perform Integration, Regression, and assist with User Acceptance testing • Responsible for determining operational objectives by studying business functions, gathering information, evaluating output requirements and formats.
Preferred Qualifications: - (Preferred Knowledge, Skills and Abilities): • Minimum two (2) years of experience working in IT environments troubleshooting electronic case management and/or EHR system electronic health record, including customer support and testing. • Business Analysis, Systems Analyst, or other related experience is preferred. • Hands-on experience effectively using MS Office tools • Demonstrated ability to understand and resolve reported production support or customer service issues. • Hands-on experience in managing escalated issues and dispute resolution of any components of a project with the ability to understand when to escalate issues to senior management. • Methodical and able to follow documented procedures and instructions to resolve production issues. • Strong written and oral communication skills with the ability to clearly communicate with diverse user groups and provide support to both technical and non-technical audiences. • Self-motivated with the ability to prioritize tasks in a fast-paced environment to meet deadlines and manage competing demands • bility to perform basic, straightforward configuration in systems to support customer requirements, based on published screen designs. • Experience producing and executing test cases based on documented workflows and / or screen designs. Includes identification, clear tracking, and reporting of issues and retesting. • bility to work independently as well as in a team-orientated, collaborative, and ever-changing technical environment. • bility to maintain a high degree of professionalism and confidentiality • Prior Government or Healthcare experience is preferred, but not required
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."