Syntricate Technologies
Help Desk Analyst Hybrid in Conyers, Georgia
Syntricate Technologies, Conyers, Georgia, United States, 30207
Following is the Job Description:
Requisition Name: Help Desk Analyst
Location: Hybrid in Conyers, Georgia
Job Responsibilities • Oversee the daily performance of computer systems and applications. • Answer user inquiries regarding computer software or hardware operation to resolve problems. • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. • Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications: • High School diploma or GED • Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
Preferred Qualifications • 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college • Knowledge of Apple iOS
Skills: Skill Required / Desired Amount of Experience Expertise Rating Move [ ] Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Required [ ] Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. Required Years [ ] Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLAs until resolved. Required Years [ ] Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Required Years [ ] Answer user inquiries regarding computer software or hardware operation to resolve problems. Required Years [ ] Bilingual - Spanish Required [ ] Call Center exp Required Years
Job Responsibilities • Oversee the daily performance of computer systems and applications. • Answer user inquiries regarding computer software or hardware operation to resolve problems. • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. • Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications: • High School diploma or GED • Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
Preferred Qualifications • 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college • Knowledge of Apple iOS
Skills: Skill Required / Desired Amount of Experience Expertise Rating Move [ ] Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Required [ ] Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. Required Years [ ] Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLAs until resolved. Required Years [ ] Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Required Years [ ] Answer user inquiries regarding computer software or hardware operation to resolve problems. Required Years [ ] Bilingual - Spanish Required [ ] Call Center exp Required Years